Nearly €6,500 in Upsell Revenue in December: The hotel generated nearly €6,500 in upsell revenue during December by implementing a strategic and balanced upselling approach: Precise Timing of Upsell Offerings: Leveraging Duve’s pre-arrival emails, the hotel promotes high-demand services like festive dinners at its Michelin-star restaurant. During Duve’s online check-in process, guests are introduced to additional options such as room upgrades and early check-ins, integrated directly into the check-in flows. Mid-Stay Engagement: With Duve’s personalized Guest App, guests can explore further add-on services such as parking, breakfast, or spa treatments, ensuring continuous upselling opportunities. Balanced Offerings for Enhanced Experiences: The hotel curated a mix of complimentary perks, such as scented pillow menus and ‘Go Green’ loyalty incentives, alongside paid upsells like festive dinners and parking. This balanced approach enhanced the guest experience while boosting overall revenue.

Improved Guest Satisfaction and Communication Efficiency: Hotel Am Konzerthaus achieved a 4.7 rating in Duve’s internal rating system by streamlining communication and enhancing the guest experience. By consolidating communication channels such as SMS, email, and in-app chat into a single platform, the hotel was able to respond faster and more consistently to guest inquiries. This also drove positive reviews on platforms like TripAdvisor and Google, with guests praising the seamless communication and the Guest App’s robust functionality. Additionally, Duve’s tools lightened the workload for the reception team, allowing them to focus on more personalized guest interactions and critical tasks.

Efficient Onboarding and Staff Collaboration: By consolidating all tools into one platform, the hotel staff was able to focus on their specific roles while maintaining seamless coordination. This approach improved efficiency, guest satisfaction, and operational transparency, demonstrating the value of a unified tool tailored to the needs of every department: Front Office: Operated the Communication Hub, handling guest queries and real-time updates around the clock. Quality Supervisors: Responded to guest reviews received through Duve’s digital checkout, ensuring prompt resolutions. Reservations Team: Confirmed upsells that required manual approval and ensured synchronization with the PMS. Leadership Team: Performed the initial setup including content creation and translation checks. They also oversee backend settings, update guest journey message flows, and monitor analytics.