Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture

OPERATIONS

Held back by outdated server-based software, this boutique hotel group knew they needed to modernize operations with an automated and integrated property management system that would support the company's culture and operational objectives.

Why it matters: In WebRezPro, Mediterranean Inn and Belltown Inn found a solution that streamlines their operations across the board, so they have more time to focus on their guests.

WebRezPro provides the sister properties with a modern, user friendly interface, mobile access to the PMS, robust data security, centralized reporting across both properties, and connectivity with their other systems, including online travel agencies, customer relationship management platforms, guest messaging solutions, and more.

Top 3 Core Objectives: To move away from server-based hassles, these hotels needed a modern solution that integrated with their other technology partners.

Secure, Modern System: Having an onsite server not only made it difficult to deliver the high level of service guests had come to expect, it also came with significant security vulnerabilities. Something had to change.
Channel Management: Their old system either didn’t offer the integrations they needed, or those integrations were too expensive. They needed a way to manage their inventory easily, without paying through the nose.
Robust Reporting Capabilities: In addition to detailed performance and accounting data that’s easy to pull from the system, they wanted a way to centralize their guest database to improve customer service across the group.

Innovators Mentioned

Mediterranean Inn

WebRezPro

Brian Zaugg

Regional Operations Manager

Mediterranean Inn

"WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude and remarkably helpful team are their biggest differential advantages over other companies’ products and teams."

Brian Zaugg

Regional Operations Manager

👍 Regional Operations Manager Brian Zaugg said that he is impressed with the quality of support his team has received from WebRezPro every step of the way.:

"WebRezPro is modern and integrates well with other modern companies’ products, is extremely easy to use and to teach, and is sufficiently customizable. But their ‘absolutely can do’ attitude and remarkably helpful team are their biggest differential advantages over other companies’ products and teams."

⚖️ The selection process: During their research process, Brian Zaugg also researched , Stayntouch, SkyTouch Technology, RoomKey PMS, RMS, Agilysys Hospitality Solutions, and ultimately decided WebRezPro was the best fit for them.

Regional Operations Manager Brian Zaugg said, about their decision: "“A variety of factors led to us choosing WebRezPro. This included recommendations from hotels we contacted independently who currently use WebRezPro, nearby proximity, the confidence we developed in [our WebRezPro account executive] Hanna, the product’s modern look and feel, ease of access, and probably as much as any one single factor, WebRezPro’s willingness to find solutions to any challenges we encountered either during the switch or after. This final factor, the most important, has been realized throughout the past 18 months or so, and really I think is the single biggest differential advantage that continues to attract us to your product. It’s aligned with our company’s culture, and frankly refreshing.”"

📈 The results: In WebRezPro, they discovered a secure, modern system that they can access from a mobile device. Data is protected via PCI compliance, two-factor authentication (2FA), EMV certification, and SSL encryption. WebRezPro integrates with their other partners to improve workflow and elevate the guest experience. WebRezPro’s advanced reporting ensures they have the information they need right at their fingertips.

"We no longer have to maintain a server onsite and all the vulnerabilities or potential vulnerabilities that come with that. WebRezPro has real security, not security theater."
“WebRezPro has successfully integrated with all other related partners we use. Where there have been troubles, your team has been angelic in their care and persistence in finding working solutions.
"Reports are easy and intuitive, and very useful. Custom reporting is very helpful, and some accounting reports we needed that didn’t exist were quickly created by your programming team."