Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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ReGuest Guest Communication
4.8 (28 REVIEWS)
HT Score
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ReGuest Guest Communication
Ranked 8 (out of 79) in Guest Messaging Software
Re:Guest, the most advanced hotel CRM on the market, comes with an intelligent guest communication system featuring an Omnichannel Inbox, AI tools and everything you need for personalization and sales.
98% recommended by 65 hotels
Reguest has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of Reguest’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
ReGuest leads in enhancing guest communication in the hotel industry. This Hotel Management System is lauded for its efficient chat functions, simplifying guest interactions and boosting operational efficiency. Features like the modular system and customizable options cater to bespoke needs but come at a higher price. While the interface is user-friendly, limitations in setting up new templates and some technological issues with third-party bookings persist. Overall, ReGuest enhances customer satisfaction and loyalty through advanced communication workflows.
What Types of Hotels Reguest is Popular For
Size
4 | X-Small (1-9 room)
8 | Small (10-24 room)
36 | Mid-Sized (25-74 room)
18 | Large (75-199 room)
1 | X-Large (200+ room)
Country
38 | Italy
15 | Austria
10 | Germany
3 | Switzerland
1 | Tunisia
Type
25 | Boutiques
25 | Luxury Hotels
22 | Resorts
18 | Bed & Breakfast & Inns
13 | Airport/Conference Hotels
13 | Extended Stay & Serviced Apartments
7 | Branded Hotels
7 | City Center Hotels
6 | Limited Service & Budget Hotels
3 | Vacation Rentals & Villas
2 | Hostels
2 | RV Parks & Campgrounds
Region
66 | Europe
1 | Africa
Category
46 | Direct Booking Tools
28 | Guest Messaging Software
27 | Hotel CRM & Email Marketing
18 | Hotel Chatbots
Didn’t find what you were looking for?
What is Reguest?
Founded in 2014 | Headquarters in Tirol (Italy) | 20 employees
Re:Guest is the most advanced hotel CRM on the market, with an intelligent guest communication system for sales and marketing at every stage of the guest journey. It unifies all channels in a clearly arranged Omnichannel Inbox, whether (potential) guests prefer to communicate via email, the Re:Guest Messenger or WhatsApp, keeping the reception team organized. The communication and CRM are based on Re:Guest Intelligence – the artificial intelligence tailored for the hotel industry, available 24/7 in all areas and driving CR:IS, a virtual hotel employee who answers guests’ questions around the clock.
Reguest doesn’t have any screenshots available
ReGuest Guest Communication Alternatives
Not sure if Reguest is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
AI Copilot
AI Copilot
The Copilot is based on Re:Guest Intelligence and allows you to create, translate, and correct texts in less than 10 seconds, making newsletter creation and handling guest requests much faster and easier.
Booking Cockpit
Booking Cockpit
All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Automatic messages pre-stay
Automatic messages pre-stay
With Re:Guest, no question goes unanswered. It automatically sends the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, Re:Guest sends it, and your guests are optimally prepared.
Online Check-In
Online Check-In
Re:Guest's check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.
Digital Concierge
Digital Concierge
On their day of arrival, Re;Guest greets your guests with a welcome email and gives them access to their Digital Concierge. You can supplement Re:Guest digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.
Easy check-out
Easy check-out
Oh no, it’s time to say goodbye…Re:Guest automatically contacts your guest on the day of departure and gives them all the instructions to pay their bills comfortably online.
Post-Stay Review
Post-Stay Review
With an automatic email, Re:Guest asks your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Collaboration feature for teamwork
Collaboration feature for teamwork
You can assign messages to your employees or the respective departments to efficiently handle guest requests and questions 🤝. The unified inbox allows every team member to intervene in conversations, so the guest can count on full support, even if an employee is absent. This feature is crucial for a top-notch guest experience.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Reguest Reviews Summary
Ease of Use
4.9/5
Customer Support
5.0/5
ROI
4.6/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, ReGuest Guest Communication is the #13 most trending product in the Guest Messaging Software category (out of 79) and the #539 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreReguest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Reguest Pricing
Pricing Available By Request
Reguest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
10
Super Product
Hotelier from 50-74 room Bed & Breakfast & Inn in Niederdorf (Italy)
Verified
2 months ago
They have a very good support. The handing is easy. It is very modern and helpful. The design is also very beautiful and for every company different.
Italy
Italy
Hotelier
Mid-Sized Hotel
9
Automatic email replies are great.
Innkeeper from 10 to 24 room Extended Stay & Serviced Apartment in Valle di Casies (Gsies) (Italy)
Verified
2 months ago
The automated email reply is great, and I recently got the chatbot, which is also very helpful and works really well! I'm very satisfied!
Italy
Italy
Innkeeper
Small Hotel
10
Perfect and really nice Helpdesk
Receptionist from 50-74 room Bed & Breakfast & Inn in St. Anton am Arlberg (Austria)
Verified
2 months ago
Every time we need help because we can't remember how to do it, they are very helpful and at the same time so nice. They are never running out of time for our questions.
Austria
Austria
Receptionist
Mid-Sized Hotel
10
The hotel system impresses with its user-friendly interface, fast chat functions, efficient process support and clear statistics, enabling a smooth and transparent workflow.
Reservations from 50-74 room Airport/Conference Hotel in Großenlüder (Germany)
Verified
2 months ago
The hotel management system impresses with its attractive and user-friendly interface, enabling quick and intuitive operation. Particularly noteworthy are the efficient chat functions, which significantly simplify and accelerate communication. Furthermore, the system supports numerous workflows and, thanks to fast, clear statistics, ensures...
Germany
Germany
Reservations
Mid-Sized Hotel
10
Help me look super professionell for guests and sending offers within seconds
Reception from 5 to 9 room Extended Stay & Serviced Apartment in Ischgl (Austria)
Verified
2 months ago
Help me look super professional for guests and sending offers within seconds. Modern look and easy handling. keep the good work.
Austria
Austria
Reception
X-Small Hotel
10
Excellent product and world-class customer service.
Junior chef from 100 to 199 room Luxury Hotel in Schenna (Italy)
Verified
2 months ago
Technically, Reguest is an outstanding product. What's truly exceptional for us, however, is the excellent service and support. This is a rare find these days: while many software providers excel in sales but fall short in customer service, here it's exactly the opposite. With Reguest, you feel like you're receiving world-class support.
Italy
Italy
Junior chef
Large Hotel
8
Easy to use
Operations Manager from 100 to 199 room Boutique in Fladnitz an der Teichalm (Austria)
Verified
2 months ago
It's easy to use.good statistics report - easy to find quick what you need, best tool , or communication with our guests.
Austria
Austria
Operations Manager
Large Hotel
10
Great experience
Owner from 50-74 room Branded Hotel in Bad Gastein (Austria)
Verified
2 months ago
Simple, fast and powerful tool to draft engaging guest communication. The CRM tool in combination with Sales Campaign allows for perfect segmentation to address guests very personalized instead of the old "one fits all" newsletter.
Austria
Austria
Owner
Mid-Sized Hotel
9
Intuitive, easy to use and always up to date
Hotelier from 25-49 room Boutique in VigodiFassa (Italy)
Verified
2 months ago
Nothing is left to chance, everything is planned according to the hoteliers needs, endless possibilities, extreme availability, always one step ahead!
Italy
Italy
Hotelier
Mid-Sized Hotel
10
Friendly, competent, and helpful – true professionals with a genuine passion for gastronomy.
Rhön Ambassador from 25-49 room Boutique in Dermbach (Germany)
Verified
2 months ago
A fantastic and welcoming establishment. Open to requests and suggestions. The technology works and looks great. A real benefit for both guests and the hotelier.
Germany
Germany
Rhön Ambassador
Mid-Sized Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
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Reguest hasn’t been recommended by any experts or partners yet
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Support
Unverified
Reguest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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