Mews PMS

4.6 (869 REVIEWS)

HT Score

97 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Mews PMS

Name: Mews PMS
Rating: 4.6 (869 reviews)

4.6 (869 REVIEWS)

Ranked 2 (out of 340) in Property Management Systems

The complete cloud hospitality platform

93% recommended by 767 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Mews’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Mews is a cloud-based hotel management software that enhances operational efficiency and guest satisfaction by automating tasks like reservations, billing, and guest communications. It integrates seamlessly with third-party tools, providing a centralized solution for dynamic pricing, inventory management, and real-time data access. While it streamlines front desk and housekeeping operations, some users note challenges with billing complexity and reporting flexibility. Overall, Mews supports increased revenue and improved customer experience for hotels of all sizes.

Read their reviews

Partners say

Industry experts recommend Mews for its transformative impact on modern hotel management. It's highlighted for its robust automation processes that minimize operational overhead, and a truly open API allowing seamless integrations across a broad tech ecosystem, making it highly adaptable. The Mews Marketplace is noted as a standout feature, offering over 1,000 integrations. While some mention occasional bugs, the swift resolution ensures that guest experiences remain superior. It’s ideal for hoteliers aiming for efficiency and scalability.

Camila, Katarzyna, Miguel and 112 others

Read their recommendations

What Types of Hotels Mews is Popular For

Size

33 | X-Small (1-9 room)

171 | Small (10-24 room)

397 | Mid-Sized (25-74 room)

235 | Large (75-199 room)

98 | X-Large (200+ room)

Country

125 | France

123 | Netherlands

88 | Spain

84 | United States

79 | United Kingdom

72 | Germany

41 | Switzerland

36 | Belgium

24 | Canada

24 | Italy

24 | Czech Republic

22 | Australia

20 | Austria

20 | Portugal

16 | Norway

13 | Denmark

12 | Sweden

11 | Finland

8 | Japan

8 | New Zealand

6 | Georgia

5 | Malta

5 | South Africa

5 | Morocco

5 | Hungary

5 | Colombia

5 | Ireland

4 | Peru

4 | Singapore

4 | Mexico

3 | Indonesia

3 | Slovakia

3 | Greece

2 | Iceland

2 | India

2 | Costa Rica

1 | Ecuador

1 | Uruguay

1 | Honduras

1 | Poland

1 | Estonia

1 | Saint Kitts and Nevis

1 | Philippines

1 | Russian Federation

1 | Egypt

1 | Bulgaria

1 | United Arab Emirates

Type

516 | Boutique Hotels

329 | City Center Hotels

266 | Bed & Breakfast & Inns

243 | Limited Service & Budget Hotels

241 | Luxury Hotels

185 | Branded Hotels

175 | Airport/Conference Hotels

171 | Hostels

135 | Extended Stay & Serviced Apartments

116 | Resorts

53 | Vacation Rentals & Villas

18 | Motels

18 | RV Parks & Campgrounds

8 | Casinos

Region

731 | Europe

112 | North America

30 | Oceania

18 | Asia Pacific

14 | South America

10 | Africa

8 | Middle East

1 | Central America

Mews Reviews Summary

4.6

Excellent

869 reviews

Ease of Use

4.7/5

Customer Support

4.3/5

ROI

4.4/5

Implementation

4.4/5

Achievements

Recommended for

869

Property Management Systems Ranked #2 out of 340

155

Hotel Restaurant POS Systems Ranked #1 out of 150

Mews Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

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Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is Mews a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 74

Small

89% (593)

Cloudbeds

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

#2 of 43

Mid-sized

92% (334)

Oracle Hospitality

What Medium hotels report is that Oracle Hospitality’s Property Management System (PMS), particularly the Opera Cloud solution, offers a generally strong fit for their needs. These hotels appreciate the system's user-friendly interface, the seamless integration across departments, and detailed reporting tools which help streamline daily operational tasks. However, concerns about the speed during peak times and the complexity of customization in reporting and workflows suggest it may not be entirely optimized for their operational complexities and resource constraints.<ul><li>**Seamless Integration**: Medium hotel operations benefit from the system's strong integration capabilities, which link front desk, reservations, and back-office functions, enhancing overall workflow and operational efficiency.</li><li>**User-Friendly Interface**: The Opera Cloud's user-friendly interface is particularly well-suited to medium hotels, helping streamline training for staff and reduce the learning curve, crucial in hotels with resource constraints.</li><li>**Detailed Reporting**: The detailed reporting functionality supports medium hotels' need for performance tracking and operational transparency, though some users seek more customization to fully tailor these reports to meet specific business needs.</li></ul>**Pros:**1. **Efficient Training and Support**: The training provided is often praised for being comprehensive and tailored, which is beneficial for medium hotels needing effective onboarding with limited resources.2. **Cloud-Based Accessibility**: The ability to access the system remotely without VPN is crucial for medium hotels aiming to maintain flexibility and operational continuity without investing in extensive IT infrastructure.3. **Integration with Other Systems**: The robust integration capabilities with POS and other systems help medium hotels manage operations in a unified manner, reducing data silos and improving decision-making processes.**Cons:**1. **Customization Limitations**: Medium hotels face challenges with the level of complexity and constraints in customizing reports and workflows to fit their specific operational needs and regional requirements.2. **Performance During Peak Times**: Users report that system performance can lag during high usage periods, hindering efficiency in medium hotels where time and quick response are crucial.3. **Complex Workflow Navigation**: The need for multiple clicks and complex navigation to complete certain tasks can slow down operations, creating inefficiencies in the typical fast-paced environment of medium hotels.

#1 of 20

Large

91% (253)

Oracle Hospitality

What Large hotels report is that Oracle Hospitality’s Opera Cloud PMS is particularly well-suited to handle their complex operational needs, but also comes with certain limitations that need attention. The product's significant strength lies in its ability to integrate seamlessly with third-party systems, automate key operations, and provide scalability, which are critical for large hotels managing multiple properties and high guest volumes. However, drawbacks such as internet dependency, occasional sluggishness during peak operations, and limited customization options in reporting and dashboards can hinder its potential to fully streamline and optimize complex processes specific to large hotels.<ul><li>**Seamless Integration and Automation**: Large hotels appreciate the cloud-native integration of Opera Cloud PMS with third-party systems, reducing manual workload and enhancing operational efficiency.</li><li>**Scalability and Accessibility**: The ability to manage multiple properties from a single interface allows hotel chains to centralize data and ensure consistency across locations, a crucial feature for large hotel operations.</li><li>**Customization and Reporting Gaps**: Despite its comprehensive capabilities, the need for more customizable reporting and shortcut enhancements to speed up navigation and data handling remains a concern for large-scale operations.</li></ul>**Pros**:1. **Multi-Property Management**: The system supports managing multiple hotels from one interface, aiding large hotel chains in maintaining cohesive operations.2. **Comprehensive Automation**: Automated functionalities in reservations, billing, and housekeeping streamline operations across expansive hotels.3. **Cloud-Based Flexibility**: Offers anytime, anywhere access, reducing the need for on-premise infrastructure and easing IT burdens.**Cons**:1. **Internet Dependency**: Essential operations can be severely impacted by poor internet connectivity, which is a risk for large hotels in less connected areas.2. **Complex Customization**: Limited ability to tailor the software to unique property-specific workflows and reporting needs can diminish operational efficiency.3. **Performance During Peak Times**: The system can sometimes slow down during high-traffic periods, affecting the speed of check-ins and other critical functions.

Small

89% (593)

#1 of 74

Cloudbeds

Mid-sized

92% (334)

#2 of 43

Oracle Hospitality

Large

91% (253)

#1 of 20

Oracle Hospitality

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#1 of 25

Vacation Rentals & Villas

90% (127)

Cloudbeds

#4 of 15

RV Parks & Campgrounds

94% (21)

Oracle Hospitality

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Vacation Rentals & Villas

90% (127)

#1 of 25

Cloudbeds

RV Parks & Campgrounds

94% (21)

#4 of 15

Oracle Hospitality

Rank

Region

Popular alternatives

#2 of 32

North America

86% (435)

Cloudbeds

#2 of 34

Europe

94% (384)

HOTELTIME

#2 of 14

Asia Pacific

94% (398)

Oracle Hospitality

North America

86% (435)

#2 of 32

Cloudbeds

Europe

94% (384)

#2 of 34

HOTELTIME

Asia Pacific

94% (398)

#2 of 14

Oracle Hospitality

Rank

Country

Popular alternatives

#2 of 11

Australia

95% (62)

Preno

#2 of 2

Belgium

98% (23)

Clock

Australia

95% (62)

#2 of 11

Preno

Belgium

98% (23)

#2 of 2

Clock

Full 2025 Property Management Systems Survey Findings

Mews - Q4 '25 Property Management Systems Survey Insights

By hotel size

Mews is ranked #3 of 74 for Small in Property Management Systems 329 reviews, 91% recommend Popular alternatives: Cloudbeds, HOTELTIME, WebRezPro and 70 others

Mews is ranked #1 of 43 for Mid-sized in Property Management Systems 396 reviews, 92% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 39 others

What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.**Key Findings:**<ul><li>**User-Friendly Interface:** Medium hotels value Mews's clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system's capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul>**Pros for Medium Hotels:**1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.**Cons for Medium Hotels:**1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.

Mews is ranked #3 of 20 for Large in Property Management Systems 45 reviews, 89% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, CiHMS and 16 others

What Large hotels report is that Mews's Property Management System (PMS) excels in offering an intuitive, user-friendly interface that simplifies complex hotel operations, allowing seamless navigation through varied workflows typical of large-scale properties. The platform notably benefits from strong API integrations, enabling interconnectivity with essential third-party systems and facilitating a broad range of operational and guest service enhancements. However, some limitations in new feature rollouts and the complexity of advanced functionalities, such as detailed cloud-based accounting and group bookings, suggest that while Mews provides a robust solution for many large hotels, there remains room for improvement in fully addressing the unique needs specific to large-scale operations.Key Findings:<ul><li>**Intuitive Interface:** Large hotels appreciate Mews's user-friendly interface, which facilitates quick staff training and efficient daily operation management.</li><li>**Comprehensive Integrations:** The platform's extensive API connectivity supports the integration of additional third-party systems crucial for the diverse operational needs of large hotels.</li><li>**Operational Efficiency:** Mews’s automation capabilities, including streamlined check-in processes, help reduce manual workloads, freeing up resources to focus on enhancing guest experiences.</li></ul>Pros:1. **Ease of Use:** Mews's intuitive design and workflow efficiency cater well to the operational scale and resource demands of large hotels.2. **Strong API Ecosystem:** Extensive integration capabilities with third-party systems enable large hotels to build comprehensive tech stacks tailored to their specific needs.3. **Reliable Support and Updates:** Continuous updates and a committed support team provide large hotels with a dynamic platform that evolves alongside industry standards.Cons:1. **Feature Development Pace:** Some large hotels find that the development and rollout of new features could be more aligned with industry expectations for standard functionalities.2. **Accounting and Rate Management:** Complexities in accounting processes and rate management may present challenges for large hotels dealing with high transaction volumes.3. **Group Booking Limitations:** Handling large group bookings and multi-property functionalities need more refinement to cater to the specific needs of large-scale hotel operations.

By hotel type

Mews is ranked #5 of 40 for Luxury Hotels in Property Management Systems 220 reviews, 92% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 36 others

Mews is ranked #3 of 25 for Vacation Rentals & Villas in Property Management Systems 51 reviews, 95% recommend Popular alternatives: Cloudbeds, eviivo, WebRezPro and 21 others

Mews is ranked #6 of 15 for RV Parks & Campgrounds in Property Management Systems 18 reviews, 94% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, CiHMS and 11 others

By region

Mews is ranked #8 of 32 for North America in Property Management Systems 106 reviews, 89% recommend Popular alternatives: Cloudbeds, Stayntouch, WebRezPro and 28 others

Mews is ranked #1 of 34 for Europe in Property Management Systems 659 reviews, 92% recommend Popular alternatives: HOTELTIME, Clock, Oracle Hospitality and 30 others

Mews is ranked #10 of 14 for Asia Pacific in Property Management Systems 17 reviews, 93% recommend Popular alternatives: Oracle Hospitality, Cloudbeds, HOTELTIME and 10 others

By country

Mews is ranked #2 of 3 for Austria in Property Management Systems 19 reviews, 91% recommend

Mews is ranked #5 of 11 for Australia in Property Management Systems 21 reviews, 90% recommend Popular alternatives: Preno, Cloudbeds, Oracle Hospitality and 7 others

Mews is ranked #1 of 2 for Belgium in Property Management Systems 34 reviews, 87% recommend Popular alternatives: Clock

Compare Mews to Top Alternatives

Compare

Oracle Hospitality

Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

Compare

WebRezPro

Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

Compare

Stayntouch

Property Management Systems

4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top Mews alternatives

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Mews Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Rate Shopping +9 more
Canary Technologies 96% recommended by 2557 hotels	Cyber Security & Fraud Prevention +4 more
Actabl 92% recommended by 1738 hotels	Hotel Maintenance Software +8 more
Lighthouse 95% recommended by 1443 hotels	Rate Shopping +3 more
Yanolja Cloud Solution 96% recommended by 1415 hotels	Channel Managers +5 more
Asksuite 98% recommended by 781 hotels	Hotel Chatbots
RoomPriceGenie 96% recommended by 667 hotels	Revenue Management Systems
hotelkit 94% recommended by 616 hotels	Staff Collaboration Tools +3 more
Oracle Hospitality 92% recommended by 615 hotels	Hotel Restaurant POS Systems
M3 89% recommended by 608 hotels	Hotel Accounting Software +2 more

Browse all integrations (307)

Support

Verified Support

Mews has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

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Less than a day

Recommended

93%

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