CASABLANCA hotelsoftware (PMS)

4.9 (65 REVIEWS)

HT Score

62 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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CASABLANCA hotelsoftware (PMS)

Name: CASABLANCA hotelsoftware (PMS)
Rating: 4.9 (65 reviews)

4.9 (65 REVIEWS)

Ranked 33 (out of 340) in Property Management Systems

The "all-in-one" hotelsoftware. We digitize your hotel & relieve your staff 100%!

98% recommended by 65 hotels

More than 50% of Casablanca’s reviews come from Austria.

Bell avatar Bell - AI powered product analyst

I analyzed all of Casablanca’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Casablanca Hotelsoftware for its intuitive interface, rapid support response, and comprehensive tools such as multi-property solutions, automated invoicing, and yield management. Its features help increase revenue through upselling opportunities and integration with booking portals; decrease costs by streamlining processes and automating tasks; and improve customer experience by providing seamless booking and guest management. However, some users find its pricing steep for smaller operations, and interface complexity can occasionally be an issue.

Read their reviews

What Types of Hotels Casablanca is Popular For

Size

7 | X-Small (1-9 room)

24 | Small (10-24 room)

32 | Mid-Sized (25-74 room)

2 | Large (75-199 room)

Country

55 | Austria

6 | Germany

2 | United States

1 | Argentina

1 | Switzerland

Type

38 | Bed & Breakfast & Inns

12 | Resorts

11 | Boutique Hotels

11 | City Center Hotels

10 | Vacation Rentals & Villas

9 | Airport/Conference Hotels

8 | Luxury Hotels

7 | Limited Service & Budget Hotels

6 | Branded Hotels

5 | Extended Stay & Serviced Apartments

Region

62 | Europe

2 | North America

1 | South America

What is Casablanca?

Founded in 1990 | Headquarters in | 30 employees

This description was generated by AI which analyzed the following sources to summarize a description of Casablanca products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Casablanca Reviews Analyzed: 62

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Casablanca Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Casablanca

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Casablanca's Provided Description:

"CASABLANCA hotelsoftware provides you with everything you need for the central, fully digitalized management of your hotel business. Benefit from simplified processes - everything from a single source and for any size!"

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Casablanca doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Available Add-ons & Modules

Casablanca Reviews Summary

4.9

Excellent

65 reviews

Ease of Use

4.8/5

Customer Support

4.8/5

ROI

4.4/5

Implementation

4.7/5

Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is Casablanca a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 74

Small

89% (593)

Cloudbeds

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

#1 of 43

Mid-sized

92% (396)

Mews

What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.**Key Findings:**<ul><li>**User-Friendly Interface:** Medium hotels value Mews's clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system's capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul>**Pros for Medium Hotels:**1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.**Cons for Medium Hotels:**1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.

Small

89% (593)

#1 of 74

Cloudbeds

Mid-sized

92% (396)

#1 of 43

Mews

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#1 of 25

Vacation Rentals & Villas

90% (127)

Cloudbeds

#1 of 32

Extended Stay & Serviced Apartments

92% (130)

Mews

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Vacation Rentals & Villas

90% (127)

#1 of 25

Cloudbeds

Extended Stay & Serviced Apartments

92% (130)

#1 of 32

Mews

Rank

Region

Popular alternatives

#1 of 34

Europe

92% (659)

Mews

Europe

92% (659)

#1 of 34

Mews

Rank

Country

Popular alternatives

#2 of 3

Austria

91% (19)

Mews

#1 of 12

Germany

96% (56)

Mews

Austria

91% (19)

#2 of 3

Mews

Germany

96% (56)

#1 of 12

Mews

Full 2025 Property Management Systems Survey Findings

Casablanca - Q4 '25 Property Management Systems Survey Insights

By hotel size

Casablanca is ranked #20 of 74 for Small in Property Management Systems 44 reviews, 97% recommend Popular alternatives: Cloudbeds, Mews, HOTELTIME and 70 others

Casablanca is ranked #34 of 43 for Mid-sized in Property Management Systems 14 reviews, 98% recommend Popular alternatives: Mews, Oracle Hospitality, HOTELTIME and 39 others

What Medium hotels report is that Casablanca's Property Management Systems product provides a comprehensive, user-friendly solution that excels in robust customer support and seamless integration with existing workflows. Medium hoteliers particularly value its ease of use, intuitive design, and personal customer service, which align well with their operational complexity and resource constraints, making it a strong fit for this segment. However, there are opportunities for improvement in areas such as more flexible invoice management and enhanced interfaces for specific functionalities.<ul><li>**Key Findings:**</li><li>Medium hotels appreciate the ease of learning and simple operation which suits their need for an efficient training process within limited staffing and operational resources.</li><li>The product’s comprehensive range of features reduces the need for multiple external service providers, simplifying the workflow for hotels that may not have dedicated IT teams.</li><li>Ongoing customer support, available even during weekends and holidays, is highly valued, ensuring that operational issues do not lead to downtime, critical for medium-sized operations that can’t afford disruptions.</li></ul><ul><li>**Pros:**</li><li>**Comprehensive Integration:** Broad range of built-in services allows medium-hotels to minimize reliance on additional systems, crucial for streamlined operations.</li><li>**Exceptional Support:** Continuous customer support ensures rapid issue resolution, vital for hotels operating with constrained resources.</li><li>**Ease of Use:** User-friendly and intuitive system, minimizing training time and costs for staff.</li></ul><ul><li>**Cons:**</li><li>**Invoice Management:** Need for more effortless amendment/cancellation of invoices to avoid administrative hurdles.</li><li>**Limited Automation Options:** Suggestions for improved interface solutions, such as automated check-in, reflect need for further technological integration.</li><li>**Product Offering in Guest App and Booking Process:** Desire for a more flexible product booking process that enhances guest experience and operational efficiency.</li></ul>

By hotel type

Casablanca is ranked #36 of 40 for Luxury Hotels in Property Management Systems 8 reviews, 99% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 36 others

Casablanca is ranked #20 of 25 for Vacation Rentals & Villas in Property Management Systems 10 reviews, 99% recommend Popular alternatives: Cloudbeds, eviivo, Mews and 21 others

Casablanca is ranked #33 of 32 for Extended Stay & Serviced Apartments in Property Management Systems 5 reviews, 100% recommend Popular alternatives: Mews, Cloudbeds, HOTELTIME and 28 others

By region

Casablanca is ranked #13 of 34 for Europe in Property Management Systems 62 reviews, 98% recommend Popular alternatives: Mews, HOTELTIME, Clock and 30 others

By country

Casablanca is ranked #1 of 3 for Austria in Property Management Systems 55 reviews, 98% recommend Popular alternatives: Mews and 1 others

Casablanca is ranked #11 of 12 for Germany in Property Management Systems 6 reviews, 97% recommend Popular alternatives: Mews, RoomRaccoon, Oracle Hospitality and 8 others

Compare Casablanca to Top Alternatives

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Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

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4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top Casablanca alternatives

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Casablanca Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers
RoomPriceGenie 96% recommended by 667 hotels	Revenue Management Systems
hotelkit 94% recommended by 616 hotels	Housekeeping Software
Profitroom 94% recommended by 545 hotels	Hotel CRM & Email Marketing +4 more
This integration hasn’t been verified by Casablanca yet. MARA Solutions 97% recommended by 348 hotels
This integration hasn’t been verified by Amadeus yet. Amadeus 85% recommended by 178 hotels	Rate Shopping
Guestnet 95% recommended by 158 hotels	Hotel Guest Apps
dailypoint™ 89% recommended by 154 hotels	Hotel CRM & Email Marketing
happyhotel 97% recommended by 127 hotels	Revenue Management Systems
Smartness 97% recommended by 205 hotels	Revenue Management Systems

Browse all integrations (36)

Support

Unverified

Casablanca has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

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Recommended

98%

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