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Service Metrics Group
5.0 (2 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Service Metrics Group
Unranked in Guest Survey Software
Single-Solution Provider for Guest Experience Measurement. Quality Assurance, Guest Feedback Surveys, and Online Reputation Management
100% recommended by 2 hotels
More than 50% of Service Metrics Group’s reviews come from United States.
What is Service Metrics Group?
Founded in 2012 | Headquarters in Plano, TX | 5 employees
Service Metrics Group is a customer experience measurement software platform designed to serve a variety of industries such as hospitality, gaming, travel, tourism, retail, and entertainment. It provides essential tools for quality assurance through on-site inspections, customer satisfaction and feedback solutions, and online reputation management alongside review site monitoring. Valuable to businesses of all sizes, it enables organizations to systematically enhance their service quality by collecting, analyzing, and responding to customer feedback. By integrating seamlessly into current operations, it helps businesses maintain high standards and improve customer experiences worldwide.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Service Metrics Group products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Service Metrics Group Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Service Metrics Group Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Service Metrics Group
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Service Metrics Group's Provided Description:
"Service Metrics Group is a leading global provider of customer experience measurement solutions serving a variety of organizations and industries including hospitality, gaming, travel, tourism, retail, and entertainment. Services include quality assurance and on-site inspections, customer satisfaction and feedback solutions, and online reputation management and review site monitoring. Service Metrics Group is a privately-held company headquartered in Dallas/Fort Worth, with a satellite office in Hong Kong, and operations worldwide."
FAQs
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Follow-up & Resolution
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Reporting, Analytics & Insights
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Q1 '26 Guest Survey Software Survey Insights
Is Service Metrics Group a good fit for your hotel?
Rank
Hotel size
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Mid-sized
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(245)
Medium hotels say that GuestRevu's Guest Survey Software ranks highly due to its intuitive dashboard, robust reporting features, and seamless survey management, as revealed in verified HotelTechReport reviews. These strengths enable efficient guest feedback analysis, crucial for performance improvement.
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Enterprise
97%
(21)
X Large hotels say that GuestRevu's Guest Survey Software stands out for its intuitive interface, ease of integration with OTAs, and comprehensive reporting capabilities, as noted in verified HotelTechReport reviews. These features facilitate seamless feedback management and insightful trend analysis.
#2
of 3
Large
93%
(33)
Large hotels say that GuestRevu's Guest Survey Software stands out in verified HotelTechReport reviews for its seamless integration, AI-driven analysis, and user-friendly interface. These strengths enable efficient guest feedback management, improving service delivery and facilitating data-driven decision-making for Large hotels.
Mid-sized
96%
(245)
#1
of 4
Medium hotels say that GuestRevu's Guest Survey Software ranks highly due to its intuitive dashboard, robust reporting features, and seamless survey management, as revealed in verified HotelTechReport reviews. These strengths enable efficient guest feedback analysis, crucial for performance improvement.
Enterprise
97%
(21)
#1
of 3
X Large hotels say that GuestRevu's Guest Survey Software stands out for its intuitive interface, ease of integration with OTAs, and comprehensive reporting capabilities, as noted in verified HotelTechReport reviews. These features facilitate seamless feedback management and insightful trend analysis.
Large
93%
(33)
#2
of 3
Large hotels say that GuestRevu's Guest Survey Software stands out in verified HotelTechReport reviews for its seamless integration, AI-driven analysis, and user-friendly interface. These strengths enable efficient guest feedback management, improving service delivery and facilitating data-driven decision-making for Large hotels.
Rank
Hotel type
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of 5
Branded Hotels
97%
(119)
Branded hotels say that GuestRevu's Guest Survey Software, as highlighted in verified HotelTechReport reviews, excels due to its user-friendly interface, insightful analytics, and effective customer support. These features facilitate timely feedback management, critical for maintaining service standards at Branded hotels.
#1
of 4
Resorts
96%
(199)
Resort hotels say that GuestRevu's Guest Survey Software, based on verified HotelTechReport reviews, is valued for its user-friendly interface, real-time feedback capabilities, and comprehensive reporting features. These aspects enable resorts to improve guest satisfaction efficiently and effectively.
#1
of 4
Other
94%
(109)
Other hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews due to its user-friendly design, comprehensive reporting features, and integration capabilities. These strengths facilitate efficient feedback collection and service improvement, which are crucial for Other hotels.
Branded Hotels
97%
(119)
#1
of 5
Branded hotels say that GuestRevu's Guest Survey Software, as highlighted in verified HotelTechReport reviews, excels due to its user-friendly interface, insightful analytics, and effective customer support. These features facilitate timely feedback management, critical for maintaining service standards at Branded hotels.
Resorts
96%
(199)
#1
of 4
Resort hotels say that GuestRevu's Guest Survey Software, based on verified HotelTechReport reviews, is valued for its user-friendly interface, real-time feedback capabilities, and comprehensive reporting features. These aspects enable resorts to improve guest satisfaction efficiently and effectively.
Other
94%
(109)
#1
of 4
Other hotels say that GuestRevu's Guest Survey Software ranks highly in verified HotelTechReport reviews due to its user-friendly design, comprehensive reporting features, and integration capabilities. These strengths facilitate efficient feedback collection and service improvement, which are crucial for Other hotels.
Rank
Region
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#1
of 5
Europe
96%
(120)
Europe hotels say that GuestRevu's Guest Survey Software ranks highly due to its seamless integration of reviews, user-friendly dashboard, and actionable insights. Verified HotelTechReport reviews highlight its intuitive interface, detailed analytics, and enhanced guest engagement features as key strengths for Europe hotels.
#2
of 4
North America
97%
(45)
Na hotels say that GuestRevu's Guest Survey Software excels due to its user-friendly interface, efficient reputation management tools, and timely customer support, according to verified HotelTechReport reviews. These strengths are particularly valued by Na hotels for enhancing guest feedback processes.
#1
of 2
Middle East
100%
(5)
Me hotels say that GuestRevu's Guest Survey Software excels in turning guest feedback into actionable insights and smoothly integrating with property management systems. Verified HotelTechReport reviews highlight its ease of use, comprehensive reporting, and consistency in improving guest satisfaction crucial for Me hotels.
Europe
96%
(120)
#1
of 5
Europe hotels say that GuestRevu's Guest Survey Software ranks highly due to its seamless integration of reviews, user-friendly dashboard, and actionable insights. Verified HotelTechReport reviews highlight its intuitive interface, detailed analytics, and enhanced guest engagement features as key strengths for Europe hotels.
North America
97%
(45)
#2
of 4
Na hotels say that GuestRevu's Guest Survey Software excels due to its user-friendly interface, efficient reputation management tools, and timely customer support, according to verified HotelTechReport reviews. These strengths are particularly valued by Na hotels for enhancing guest feedback processes.
Middle East
100%
(5)
#1
of 2
Me hotels say that GuestRevu's Guest Survey Software excels in turning guest feedback into actionable insights and smoothly integrating with property management systems. Verified HotelTechReport reviews highlight its ease of use, comprehensive reporting, and consistency in improving guest satisfaction crucial for Me hotels.
Rank
Country
Popular alternatives
#2
of 3
United States
98%
(33)
Us hotels say that GuestRevu's Guest Survey Software ranks highly based on verified HotelTechReport reviews, citing its ease of use, efficient AI integration for response management, and comprehensive data tracking features. These strengths are particularly valued by Us hotels for effective reputation management and operational improvements.
#1
of 2
United Kingdom
96%
(86)
Gb hotels say that GuestRevu's Guest Survey Software consistently integrates valuable data from multiple sources and offers intuitive dashboards, helping hotels improve guest experience and competitor benchmarking. Verified HotelTechReport reviews highlight its user-friendly nature and effective reporting as key strengths for Gb hotels.
#1
of 2
Switzerland
96%
(5)
Ch hotels say that GuestRevu's Guest Survey Software excels due to its intuitive system, detailed reporting, and operational efficiency, according to verified HotelTechReport reviews. These strengths enable seamless feedback analysis and strategic decision-making, critical for HotelTech users in Ch.
United States
98%
(33)
#2
of 3
Us hotels say that GuestRevu's Guest Survey Software ranks highly based on verified HotelTechReport reviews, citing its ease of use, efficient AI integration for response management, and comprehensive data tracking features. These strengths are particularly valued by Us hotels for effective reputation management and operational improvements.
United Kingdom
96%
(86)
#1
of 2
Gb hotels say that GuestRevu's Guest Survey Software consistently integrates valuable data from multiple sources and offers intuitive dashboards, helping hotels improve guest experience and competitor benchmarking. Verified HotelTechReport reviews highlight its user-friendly nature and effective reporting as key strengths for Gb hotels.
Switzerland
96%
(5)
#1
of 2
Ch hotels say that GuestRevu's Guest Survey Software excels due to its intuitive system, detailed reporting, and operational efficiency, according to verified HotelTechReport reviews. These strengths enable seamless feedback analysis and strategic decision-making, critical for HotelTech users in Ch.
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Service Metrics Group Reviews Summary
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Service Metrics Group is the #15 most trending product in the Guest Survey Software category (out of 25) and the #1002 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreService Metrics Group’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Service Metrics Group Pricing
Pricing Available By Request
Service Metrics Group has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Service Metrics Group to Top Alternatives
Live survey solution to engage guests
Customer Alliance makes it easy to capture, understand, share and act on feedback and reviews
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Hotelier Rating
Looking for specific info?
10
Service Metrics Group has transformed our hotel's ability to deliver great experiences for guests
Service Manager from 75-99 room Boutique in Seattle (United States)
Verified
8 years ago
Working with Service Metrics Group has transformed the level of service my company can offer. The reporting they offer is thorough and can be quite detailed or high level, depending on the project and our preference. Their platform has around the clock support which is critical for us.
United States
United States
Service Manager
Mid-Sized Hotel
10
Recently Switched to Service Metrics from Revinate and happy with the decision.
General Manager from Luxury Hotel in Wichita (United States)
Verified
8 years ago
We switched to Service Metrics about a year ago for all of our hotels and their technology and service both are impeccable. Our operators appreciate how all of their metrics are tied together and hosted seamlessly. We've seen guest feedback go up, inspection scores inrease, and overall staff engagement improve as well.
United States
United States
General Manager
- 1
It looks like Service Metrics Group is not recommended by any hotels
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Service Metrics Group hasn’t been recommended by any experts or partners yet
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Support
Unverified
Service Metrics Group has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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0 seconds ago
Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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