Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Akia
4.9 (120 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Akia
Ranked 9 (out of 79) in Guest Messaging Software
The leading AI Powered guest journey platform.
98% recommended by 109 hotels
More than 50% of Akia’s reviews come from United States.
Bell - AI powered product analyst
I analyzed all of Akia’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Akia for its user-friendly interface, seamless communication channels, and efficient automation, which significantly improve guest experiences and operational efficiency. Key features like instant messaging, AI responses, pre-registration, and post-stay follow-ups enhance guest satisfaction and help hotels boost TripAdvisor scores. Some critical areas include integration issues, AI auto-response inaccuracies, and a need for improved credit card authorization features.
What Types of Hotels Akia is Popular For
Size
12 | X-Small (1-9 room)
24 | Small (10-24 room)
44 | Mid-Sized (25-74 room)
41 | Large (75-199 room)
10 | X-Large (200+ room)
Country
121 | United States
7 | Canada
2 | Mexico
1 | Belize
Type
65 | Resorts
59 | Bed & Breakfast & Inns
55 | Limited Service & Budget Hotels
46 | Boutique Hotels
40 | Branded Hotels
28 | Airport/Conference Hotels
24 | Luxury Hotels
23 | Vacation Rentals & Villas
19 | Motels
18 | City Center Hotels
18 | Extended Stay & Serviced Apartments
2 | Hostels
2 | RV Parks & Campgrounds
Region
130 | North America
1 | Central America
Category
120 | Guest Messaging Software
41 | Contactless Check-in
31 | Hotel Chatbots
23 | Staff Collaboration Tools
1 | Hotel CRM & Email Marketing
Didn’t find what you were looking for?
What is Akia?
Founded in 2019 | Headquarters in Menlo Park (United States) | 5 employees
Akia is a text-messaging platform designed to help hotels enhance guest experiences and drive revenue growth. It offers a user-friendly interface that facilitates seamless communication between hotel staff and guests. Key features like instant messaging, AI-driven responses, and pre-registration processes significantly improve operational efficiency and guest satisfaction. Akia also supports post-stay follow-ups, which can help hotels boost their TripAdvisor scores. Additionally, the platform provides tools for service recovery and review management, allowing properties to streamline their operations and improve their overall reputation. By addressing common challenges such as integration issues and refining AI responsiveness, Akia aims to offer a robust solution for modern hotel management.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Akia products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Akia Reviews Analyzed: 117
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Akia Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Akia
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Akia's Provided Description:
"Akia is an AI-powered guest engagement platform designed to streamline operations and elevate guest satisfaction –through advanced automation, messaging, mobile check-in, digital surveys, F&B menus, arrival guides, and much more. All this is accomplished throughMini Apps: a personalized mobile experience that doesn’t require developers or downloads. Akia helps hospitality businesses deliver exceptional guest experiences."
FAQs
Capabilities
Experience all-in-one guest communication
Experience all-in-one guest communication
Schedule automated messages, manage phone calls, record voicemails, and manage chats from OTA, text, email, and social media all in a single inbox.
Speed up guest arrivals with digital check-in
Speed up guest arrivals with digital check-in
Send digital registration cards before arrival to verify ID and payment details, eliminating long front desk lines and creating a smooth check-in experience.
Boost revenue with personalized offers
Boost revenue with personalized offers
Seamlessly offer early check-in, late checkout, extended stay, and custom packages throughout every guest journey to increase revenue.
Reduce OTA dependency and gain direct bookings
Reduce OTA dependency and gain direct bookings
Collect and enrich guest data at every touchpoint, reveal hidden OTA emails, and enable targeted post-stay communications that drive direct bookings.
Enhance your online reputation
Enhance your online reputation
Collect more 5-star reviews and resolve guest concerns before they impact your ratings, improving your property's digital presence.
Deliver a modern guest experience
Deliver a modern guest experience
Delight guests with personalized Mini Apps and customizable templates delivered directly to their smartphones, no download required.
24/7 guest replies, reduce staff workload
24/7 guest replies, reduce staff workload
Respond to guest questions automatically—even after hours—so you can deliver a 5-star experience without staff needing to monitor every message.
Gain an extra set of hands with AI
Gain an extra set of hands with AI
Akia Intelligence (AI) analyzes guest patterns and makes sense of your PMS data. It automates repetitive tasks, so your team can focus on more important issues.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
Guest Feedback & Survey
Guest Survey Software
Catch and fix issues early. Send surveys before checkout and address concerns immediately while guests are still on-site.
Mini Apps to create custom templates
Hotel Guest Apps
Akia’s Mini Apps let you personalize and share digital check-in forms, surveys, guidebooks, and upsell offers—all in one simple link sent via text. No downloads, no login.
Smart Upsells
Upselling Software
Deliver room upgrades, early check-in offers, and more directly to guests.
Food Menus
Mobile Ordering & Room Service
Akia's Mini Apps allow hotels to replace paper menus with digital counterparts accessible through their guests' mobile devices. Additionally, digitizing menus will allow them to quickly update and manage their offerings without costly overhead.
Cashless Tipping
Digital Tipping Solutions
Let guests tip staff from their phones—no cash, no apps, just a quick link. With an easy, cashless experience, you can recognize your team, boost morale, and retain great employees.
Unified Inbox
Guest Messaging Software
Easily see all your guest messages from OTAs, social channels, text and email in one inbox.
Text Messaging
Guest Messaging Software
Let guests reach your hotel via SMS text—before, during, and after their stay. Cut down on repetitive calls and manual work by automating guest text messaging throughout the entire journey.
Automated Journeys
Guest Messaging Software
Start the check-in process with automated, two-way messaging that keeps staff and guests in sync.
Marketing CRM
Hotel CRM & Email Marketing
Akia's Marketing Suite captures guest data, enriches OTA emails, and syncs with your PMS in real time. This allows you to segment audiences and send personalized emails and SMS that drive revenue—all in one platform.
Akia Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, Akia is the #14 most trending product in the Guest Messaging Software category (out of 79) and the #551 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAkia’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Akia Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
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Q4 '25 Guest Messaging Software Survey Insights
Last updated: Q4 2025
Is Akia a good fit for your hotel?
Rank
Hotel size
Popular alternatives
Small
93%
(161)
#1
of 23
Mid-sized
96%
(1,054)
#1
of 22
Enterprise
94%
(90)
#1
of 11
Rank
Hotel type
Popular alternatives
Luxury Hotels
96%
(488)
#1
of 22
Vacation Rentals & Villas
93%
(169)
#1
of 11
Extended Stay & Serviced Apartments
98%
(144)
#1
of 11
Rank
Region
Popular alternatives
North America
96%
(1,315)
#1
of 18
Rank
Country
Popular alternatives
Canada
96%
(204)
#1
of 5
United States Of America
96%
(1,102)
#1
of 17
Compare Akia to Top Alternatives
An AI-based omni channel communication center
Raise your communication game with Guest Engagement
Want to find out if Akia is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Amazing tool from upselling, online-check-in, tipping, communication.
General Manager from 25-49 room Bed & Breakfast & Inn in Marco Island (United States)
Verified
10 months ago
This product stands out as the best we've ever used in its category. It's incredibly versatile and programmable, allowing us to do much more than just communicate. We've used it for upselling, online check-in, tipping, guest communication, sharing brochures, collecting payments, and more.
United States
United States
General Manager
Mid-Sized Hotel
9
Efficiency and Time Saving
Owner/Manager from 1 to 4 room Bed & Breakfast & Inn in Barrie (Canada)
Verified
11 months ago
We are a 5 suite guesthouse which means each guest has unique check-in requirements so each message is automated and tailor made for their needs. Akia manages all this for us without our input which has his freed so much time for other more important tasks such as addressing guest issues, marketing, and administration needs. Having standard...
Canada
Canada
Owner/Manager
X-Small Hotel
10
Great for guess messaging, min apps and experience management
GM from 10 to 24 room Bed & Breakfast & Inn in Hilo (United States)
Verified
12 months ago
We got Akia for messaging, which it is great at, but have come to really love the mini apps. Combined this has allowed us to manage guests expectations better, upsell more, and simplify our checkin process by eliminating 90%+ of of the paper form we used to use. It's also made tipping staff easier, and puts a few hundred dollars a month in...
United States
United States
GM
Small Hotel
10
Akia makes it very easy to communicate with guests and collect feedback. A few clicks and done. Great software and highly recommend.
Owner from 5 to 9 room Bed & Breakfast & Inn in Lexington (United States)
Verified
3 years ago
We enjoy the texting feature a lot as well as the booklets to offer up sell options. All very easy to set up and use
United States
United States
Owner
X-Small Hotel
10
Amazing service
Guest service Supervisor from 25-49 room Bed & Breakfast & Inn in Happy Valley-Goose Bay (Canada)
Verified
3 years ago
Makes the job very easy and keeps a strong connection with guests and all departments, it is just wonderful.
Canada
Canada
Guest service Supervisor
Mid-Sized Hotel
10
Very easy to learn and use, and customer support is always available to help.
Property Manager from 25-49 room Bed & Breakfast & Inn in West Palm Beach (United States)
Verified
3 years ago
Solve problems. Fast messaging service. I love that guests can sign the registration form prior to checking into the hotel.
United States
United States
Property Manager
Mid-Sized Hotel
8
Text Messaging Service Review
General Manager from 5 to 9 room Bed & Breakfast & Inn in Crozet (United States)
Verified
3 years ago
We love that Akia's Text Messaging service sends guest messages to everyone on our team at the same time, which has been so helpful in increasing the rate of response to guest issues. We love the second notification if the message has not been responded to.
United States
United States
General Manager
X-Small Hotel
10
10/10 would rec
Director of Experience from 5 to 9 room Bed & Breakfast & Inn in Desert Hot Springs (United States)
Verified
3 years ago
Akia is all around wonderful. We switched from a similar software and couldnt be happier. We love everything about. Its intuitive and the guests love it. The Guidebooks are particularly helpful and beautiful. Support is top notch!
United States
United States
Director of Experience
X-Small Hotel
10
Amazing software! It has made the hotel interaction with guest a breeze!
Hotel Manager from 10 to 24 room Bed & Breakfast & Inn in South Lake Tahoe (United States)
Verified
3 years ago
I absolutely hands down love using Akia!!! It’s been such a life saver from the guest check in process to communicating with guest.
United States
United States
Hotel Manager
Small Hotel
10
User friendly!!
Front Desk from 100 to 199 room Bed & Breakfast & Inn in Stafford (United States)
Verified
3 years ago
The who interface is so easy to use and understand. This could not have been set up any better in my honest opinion.
United States
United States
Front Desk
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Showing all answers to: "What does this product or service do well?"
Allows hoteliers of all sizes and segments to increase efficiency by allowing contactless check-in as well as instant communication with guests and staff via text. They are a great partner as well as we've integrated our PMS so that our customers can seamlessly use their system.
Akia's guest messaging software seamlessly integrates into our PMS system, allowing hotel owners to communicate with guests easily. This helps hoteliers provide a personalized experience for guests and allows hotel staff to focus on other tasks more easily.
Integrated with PMS Systems AKIA can automatically send out dedicated messages during all stages of the customer journey. Furthermore, it can send out specific information for a target group during the stay and helps guests and hoteliers communicate via WhatsApp.
Akia provides hoteliers with a commission free marketing channel to help drive direct bookings. Their guest messaging platform is particularly strong, being able to personalize communications to the guest.
Akia provides an easy-to-implement, very user-friendly AI-powered guest messaging solution. Seamlessly integrated with the PMS, Akia communicates with guests automatically--including contactless check-in and answers to commonly asked questions--saving front desk staff time, and improving guest engagement and satisfaction.
Question:
What differentiates this product or service from the competition?
Answer:
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
Showing all answers to: "What differentiates this product or service from the competition?"
I would say the support they provide is 2nd to none. Anytime I need anything from their team, I can reach out via chat or simply email them, and I get a response very quickly. Another differentiator to other "texting apps" are features like the mini-apps which allows properties to build branded registration cards, agreements, guidebooks, etc.
The ability for the Akia guest messaging software to work effectively with various common guest messaging platforms. Akia takes the hassle out of syncing communications and is easily compatible with top platforms. This makes it so much easier for hoteliers and guests to have reliable communication.
The default language is always the one of the phone number which is great. That way guests can communicate with the hotelier no matter where they are from and what language they are speaking. Plus, the Mini Apps are a fantastic way to truly customize the guest experience according to what a property really needs.
Akia's communications platform can also be leveraged for a hotelier's operations team and other in-house requests: guests can sign digital registration cards, order room service, or request for additional towels through text-messaging or apps like Facebook Messenger, WhatsApp, or WeChat.
One of the most easy-to-use guest messaging solutions out there, Akia works with apps guests already use... WhatsApp, Facebook Messenger, SMS... The flexible AI-powered platform is simple to manage, allowing lodging operators to easily tailor automated responses and, for more complicated requests, Akia alerts staff via text or phone call when guests are awaiting responses to ensure that no guest goes forgotten. Akia's responsive and very knowledgeable customer support team goes the extra mile to help their customers.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Do your research. They may not be the "cheapest" system but be sure to look at all of the options you get when signing up with their service. Also to take advantage of their excellent support team by going through full training and reaching out with any questions.
The Akia team is helpful, reliable, and guest messaging is a tool that is highly beneficial to hoteliers. From my experience with the guest messaging product, and hearing from numerous clients' experience, it is definitely a technology to consider implementing at your property if you want to increase guest experience.
think of your staff and guests when implementing new technology. With Akia you can automate your workflows communicate better with your staff members and customers and even use it to upsell your property.
Get in touch with the team, ask them to walk you through the demo and ask to see the full functionality of the Akia suite of products. This product can really help you provide a great guest experience for the visitors to your hotel.
Based on feedback from our customers, Akia is an innovative and reliable partner for hotels who want to improve guest engagement and satisfaction effortlessly. Backed by a very responsive and committed team, Akia is truly great to work with.
Recommended by
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VP Sales and Marketing
@
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Marketing Manager
@
innRoad
Patrick Lomsdalen
CEO
@
FLEXIPASS
Alasdair Fawcett
Business Manager, SiteMinder Ecosystem
@
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Sarah Duguay
Marketing & Communications Specialist
@
WebRezPro Property Management System
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Support
Unverified
Akia has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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