The leading all-in-one software for small properties
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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
Cloudbeds HMS
4.5 (1364 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Cloudbeds HMS
Ranked 1 (out of 82) in Hotel Management Software
The intelligent growth engine built to free hotelier ambition.
91% recommended by 1780 hotels
Bell - AI powered product analyst
I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Cloudbeds is an all-in-one Hotel Management Software praised for its seamless integration with OTAs, efficient reservation processes, and real-time operation optimization. Users commend its ability to streamline workflows, enhance guest experiences, and improve revenue optimization. However, improvements are desired in customer support times, reporting customization, and mobile app functionality. Ideal for small to medium-sized hotels, Cloudbeds increases productivity while reducing operational errors.
Partners say
Industry experts recommend Cloudbeds for its robust, all-in-one hotel management platform, which integrates seamlessly with various systems, including revenue management, guest experience tools, and payment processors. Unique aspects include their continuous innovation, user-friendly interface, efficient integration with external systems like POS, and emphasis on improving operations through technology and partner collaborations. Experts highlight Cloudbeds' commitment to both customer support and scalable solutions, tailored for properties of various sizes.
Olga, Jacky, Sandeep and 84 others
Read their recommendationsWhat Types of Hotels Cloudbeds is Popular For
Size
525 | X-Small (1-9 room)
622 | Small (10-24 room)
458 | Mid-Sized (25-74 room)
178 | Large (75-199 room)
70 | X-Large (200+ room)
Country
454 | United States
177 | Mexico
124 | Brazil
99 | Canada
72 | Thailand
71 | Colombia
58 | Spain
57 | Australia
55 | Argentina
51 | Philippines
39 | India
38 | Portugal
38 | Costa Rica
32 | United Kingdom
31 | Sri Lanka
23 | Chile
22 | Italy
21 | Peru
20 | Malaysia
20 | Cambodia
19 | Indonesia
16 | Germany
14 | Guatemala
12 | Vietnam
12 | Ecuador
11 | Greece
10 | Uruguay
10 | France
10 | Switzerland
9 | Singapore
9 | Morocco
7 | Panama
7 | Bolivia
7 | South Africa
7 | Japan
7 | Taiwan
7 | Belize
6 | Ireland
6 | Venezuela
6 | Romania
5 | Latvia
5 | Malta
4 | Croatia
4 | Egypt
4 | China
4 | Czech Republic
4 | Jordan
4 | Netherlands
4 | Tanzania
4 | Virgin Islands, U.S.
4 | Finland
3 | Cyprus
3 | Belgium
3 | Laos
3 | New Zealand
3 | Mozambique
3 | Uganda
3 | El Salvador
3 | Sweden
3 | Austria
3 | Israel
3 | Denmark
3 | Korea, South
3 | Honduras
2 | Zimbabwe
2 | Serbia
2 | Turks and Caicos Islands
2 | Estonia
2 | Uzbekistan
2 | Seychelles
2 | Turkey
2 | Rwanda
2 | Bahamas
2 | Nicaragua
1 | Puerto Rico
1 | Netherlands Antilles
1 | Vanuatu
1 | Maldives
1 | Guyana
1 | Norway
1 | Guam
1 | Hong Kong
1 | Virgin Islands, British
1 | Kenya
1 | Fiji
1 | Georgia
1 | Pakistan
1 | Bangladesh
1 | United Arab Emirates
1 | Poland
1 | Bulgaria
1 | Bahrain
1 | Saint Martin (French part)
1 | Cape Verde
1 | Ukraine
1 | Slovenia
1 | Hungary
Type
823 | Bed & Breakfast & Inns
758 | Boutique Hotels
545 | Resorts
542 | Limited Service & Budget Hotels
410 | Hostels
341 | City Center Hotels
331 | Luxury Hotels
307 | Airport/Conference Hotels
203 | Vacation Rentals & Villas
200 | Branded Hotels
135 | Extended Stay & Serviced Apartments
112 | Motels
35 | RV Parks & Campgrounds
21 | Casinos
Region
730 | North America
397 | South America
303 | Asia Pacific
260 | Europe
63 | Oceania
34 | Africa
19 | Central America
16 | Middle East
Category
1364 | Hotel Management Software
1209 | Channel Managers
1198 | Property Management Systems
Didn’t find what you were looking for?
What is Cloudbeds?
Founded in 2012 | Headquarters in San Diego (United States) | 553 employees
Cloudbeds HMS is a comprehensive hotel management system designed to streamline and enhance hotel operations for properties of all sizes. The platform offers a user-friendly interface that speeds up staff adaptation and integrates seamlessly with essential tools such as revenue management systems, guest experience applications, and payment processors. This integration helps reduce booking errors and boosts guest satisfaction. Cloudbeds HMS also includes robust reporting tools that facilitate analysis of revenue and occupancy trends, empowering strategic decision-making. By unifying operations, revenue, distribution, and guest experience, the system enables hoteliers to run smarter and more efficient operations.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Cloudbeds products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Cloudbeds Reviews Analyzed: 18
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Cloudbeds Expert Recommendations Analyzed: 65
Read expert recommendationsDescription provided by Cloudbeds
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Cloudbeds's Provided Description:
"Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com."
FAQs
Capabilities
Reservations & distribution
Reservations & distribution
Our intuitive calendar is built to simplify your daily front desk operations. Effortlessly upgrade guests, access notes, manage room availability, and update rates and room inventory across all your distribution channels
Real time insights
Real time insights
Make informed, data-based decisions with powerful reporting and analytics built directly into the platform. Use guest data to improve workflows and optimize marketing strategies.
Mobile check-in & messaging
Mobile check-in & messaging
Engage and delight guests at every step of the journey. Enhance guest communication from discovery to post-stay, create a frictionless check-in experience, and personalize offerings and upsells at the moment they’re ready to buy.
Process automation
Process automation
Outdated PMS solutions can lead to overbookings, inefficiencies, and take valuable time away from serving your guests. Purpose-built for independent hoteliers, our modenr PMS platform seamlessly integrates with every tool you need to streamline your operations and elevate the overall guest experience.
Real time channel management
Real time channel management
Actively connect your inventory, availability, pricing and rates in real-time, to all the distribution channels of your choice, such as Booking.com, Airbnb, Vrbo, Expedia, and over 300 others.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Available Add-ons & Modules
Cloudbeds Commission-Free Booking Engine
Booking Engine
Built to drive direct bookings, the Cloudbeds Booking Engine easily integrates with your property’s website to turn it into a top-performing, commission-free booking channel. Our mobile-friendly booking engine supports multiple languages and currencies so you can convert more website visitors and own your booking experience from beginning to end.
Cloudbeds Websites
Website Design
Relax and let our team create a beautiful hotel website that attracts guests and boosts direct bookings. Convert more website visitors into guests with customizable templates, modern security and accesibilty features, and a quick and easy setup.
Cloudbeds Payments
Payments Processing Software
Cloudbeds Payments provides easy, contactless payment processing that’s fully integrated into the Cloudbeds platform, helping you streamline operations and reduce manual errors. We support credit cards, mobile wallets, and regional services, and our hospitality underwriting helps with authorization. Our in-house team of payments experts can help protect you from fraud and manage disputes.
Cloudbeds Channel Manager
Channel Managers
The Cloudbeds Channel Manager shares your inventory on unlimited distribution channels of your choice – with zero added commissions. Keep your rates and availability in sync across all channels to maximize your occupancy while eliminating overbookings. Actively connect your inventory in real-time to the channels of your choice, including Booking.com, Airbnb, Vrbo, Expedia, and many others.
Cloudbeds Pricing Intelligence Engine (PIE)
Rate Shopping
Cloudbeds’ Pricing Intelligence Engine (PIE) is an integrated dynamic pricing tool designed to help hoteliers optimize revenue and get ahead of the competition with competitive rate tracking and automated occupancy- driven price adjustments.
Whistle Messaging
Guest Messaging Software
Whistle for Cloudbeds is a guest engagement platform that uses meaningful touchpoints to drive incremental revenue, increase guest satisfaction, and streamline internal operations. As part of Cloudbeds, Whistle helps lodging businesses engage and delight their guests by facilitating frictionless digital guest experiences from discovery to post-stay.
Cloudbeds PMS
Property Management Systems
Powerful. Intuitive. Unified. One platform to run your property.
Cloudbeds Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Cloudbeds HMS is the #1 most trending product in the Hotel Management Software category (out of 82) and the #51 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreCloudbeds has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Cloudbeds Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Q4 '25 Hotel Management Software Survey Insights
Last updated: Q4 2025
Is Cloudbeds a good fit for your hotel?
Rank
Hotel size
Popular alternatives
Small
91%
(734)
#1
of 51
Mid-sized
93%
(130)
#3
of 23
Large
89%
(28)
#3
of 11
Rank
Hotel type
Popular alternatives
Luxury Hotels
91%
(305)
#1
of 24
Vacation Rentals & Villas
92%
(271)
#1
of 19
RV Parks & Campgrounds
82%
(17)
#5
of 9
Rank
Region
Popular alternatives
North America
89%
(311)
#3
of 21
Europe
96%
(445)
#1
of 19
Asia Pacific
96%
(649)
#1
of 10
Rank
Country
Popular alternatives
Argentina
91%
(14)
#2
of 2
Australia
91%
(234)
#1
of 5
Compare Cloudbeds to Top Alternatives
Powerful, cloud-based property management system designed for hotels
The HMS that makes you more
Want to find out if Cloudbeds is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
7
Reservations
Admin from 50-74 room Bed & Breakfast & Inn in Lima (Perú)
Verified
3 months ago
What we like most are the reports because they are very detailed and accurate - Reporting Channel Manager, good distribution.
Perú
Perú
Admin
Mid-Sized Hotel
10
Top Notch service
Financial Controller from 50-74 room in Dar es Salaam (Tanzania)
Verified
3 months ago
- I like how easy it is to book and to trace the clients from the system.
- How fast the team is to give support.
Tanzania
Tanzania
Financial Controller
Mid-Sized Hotel
10
Organization
Front desk from 10 to 24 room Boutique in Tumbes (Perú)
Verified
3 months ago
Thanks to Cloudbeds, I can sell without worrying about overbooking. It gives us better organization and helps us manage internal and OTA rates.
Perú
Perú
Front desk
Small Hotel
10
Reservation management
Owner from 10 to 24 room in Itaúnas (Brazil)
Verified
3 months ago
A complete and secure system with many analysis and management options. Easy to use and with excellent support when needed. Very competent.
Brazil
Brazil
Owner
Small Hotel
10
Reservations
Owner from 10 to 24 room Branded Hotel in Rockaway Beach (United States)
Verified
3 months ago
Happy with the total integration of the reservation system and reporting system which frees us up of maintaining the same information in another report system.
United States
United States
Owner
Small Hotel
10
Easy to use with a lot of functions that offer more than a traditional PMS does
Managing Director from 50-74 room Boutique in Chur (Switzerland)
Verified
3 months ago
Cloudbeds offers great functionality for everyone that enjoys an easy to use PMS. Furthermore they have added things like Cloudbeds Guest Experience, their own communication tool and you can integrate a lot of third party apps seamlessly. The channel manager works great and all the standard OTAs can be connected. Furthermore you will find a...
Switzerland
Switzerland
Managing Director
Mid-Sized Hotel
9
Leading change in reservation platforms. Great set-up team.
Owner from 5 to 9 room Bed & Breakfast & Inn in Champery (Switzerland)
Verified
3 months ago
You guys are always improving and helping us learn more to improve our business! Your follow up customer service team is great too!
Switzerland
Switzerland
Owner
X-Small Hotel
10
Ditched Oracle for Cloudbeds and no regrets at all!
General Manager from 10 to 24 room Boutique in Asheville (United States)
Verified
4 months ago
-I love that there were no contracts that I had to sign
-Cloud based, so no relying on a server
-Price Intelligent Engine is incredibly helpful tool that has amazing ROI (I can't recommend this upgrade to PIE enough)
-Ease of use/training new employees is a breeze, no weird quirks to have to explain, everything is straightforward and easy t...
United States
United States
General Manager
Small Hotel
10
Everything we need in one platform
Revenue Manager from 50-74 room Bed & Breakfast & Inn in Gulfport (United States)
Verified
4 months ago
Cloudbeds lets us manage our entire operation without juggling different systems. We handle our OTA distribution, booking engine, pricing strategy, directly through the platform. It’s very straightforward to use, but has the depth to support advanced revenue work and custom reporting. What I appreciate most is that Cloudbeds is always evolv...
United States
United States
Revenue Manager
Mid-Sized Hotel
10
Review
Manager from 10 to 24 room Hostel in Phuket (Thailand)
Verified
4 months ago
The system is easy to use, uncomplicated, stable, accurate, and All employees can use it, and it does not take much time to train.
Thailand
Thailand
Manager
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Cloudbeds unifies operations, distribution, guest experience, and revenue marketing solutions — all enhanced by our leading Signals AI model — so you can run leaner, grow faster, and elevate your hotel’s competitive edge.
Showing all answers to: "What does this product or service do well?"
Cloudbeds unifies operations, distribution, guest experience, and revenue marketing solutions — all enhanced by our leading Signals AI model — so you can run leaner, grow faster, and elevate your hotel’s competitive edge.
Cloudbeds provided what I'd like to called a "3-in-1 hotel management system" which include the 3 essentials softwares: PMS, Channel Manager, and Booking Engine.
What I like the most since the past 2 years is that these 3 essential softwares are seamlessly integrated to one another. Unlike some other 3-in-1 vendors where hoteliers need to login, load, and open up 3 different tabs to access each software. This make the experience of switching between PMS, Channel Manager, and Booking Engine very smooth for us compared to other vendors.
Cloudbeds is a revenue generating machine. The core PMS functionality is table stakes and the platform does it well. Where it outshines all other platforms is an AI powered integrated set of capabilities that lead to top line and bottom line both.
They provide a very stable core for independent hotels. As a partner, the best thing we see is that our mutual clients are generally happy. The system is intuitive enough that hotel staff aren't constantly struggling with basic operations, which means when they use our product, they aren't already frustrated by their PMS. It creates a calm operational environment, which makes everything else run smoother.
Cloudbeds creates a powerful central hub that lets hoteliers use premium tools like the Cloudbeds PMS together with AI-Native Pricing Intelligence solutions such as Pricepoint with zero compromise. Their fast, stable API and well-designed integrations make it a no-hassle ecosystem where even advanced tools like Pricepoint work seamlessly for properties of any size. It removes technical headaches and allows hoteliers to focus on running their business.
Question:
What differentiates this product or service from the competition?
Answer:
Cloudbeds turned the PMS into an intelligent growth engine to drive more profitable bookings and upsell with higher conversions. Cloudbeds does it with a unified, flexible platform catered to hoteliers business needs and scalable goals.
Showing all answers to: "What differentiates this product or service from the competition?"
Cloudbeds turned the PMS into an intelligent growth engine to drive more profitable bookings and upsell with higher conversions. Cloudbeds does it with a unified, flexible platform catered to hoteliers business needs and scalable goals.
What I like about Cloudbeds is that they have a bit of everything: PMS, Channel Manager, Booking Engine, Payment, Revenue Management, Guest Communication/Experience , and Digital Marketing. For hoteliers that don't want all the hassle of different softwares, Cloudbeds get you cover to run almost every aspect of the hotel.
However, what I like the most is that they have large selection of partners in their Marketplace. Simply put, you're able to integrate with different softwares and vendors depend on your need or problem you're trying to solve. For example, POS integration for F&B outlet, RMS integration for serious revenue management, boost direct booking through integration with CRM and/or metasearch solution.
Comprehensive set of capabilities.
Modern Technology that works reliably.
Usability that ensures that hotels onboard with minimum training.
Above all a service model that ensures every property is taken care of.
They have successfully bridged the gap between being an "all-in-one" solution and an open platform. Many competitors make it difficult to connect with outside vendors. Cloudbeds seems to understand that a hotel needs a flexible tech stack. They offer a strong native suite but leave the door open for specialized tools (like ours) to plug in seamlessly.
Cloudbeds stands out with the modernity of its API infrastructure and its marketplace, which enables genuine one-click integrations with advanced tools used by hoteliers today. There’s no credential copying, no outdated file exchanges, and no time-consuming coordination between teams. This frictionless, secure, plug-and-play approach makes Cloudbeds one of the most integration-friendly platforms in the industry.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Cloudbeds has a highly professional team that actively listens and values a collaborative approach. If you’re exploring solutions for property management, consider trying Cloudbeds to experience its full range of capabilities. The platform is designed to streamline operations, enhance efficiency, and deliver comprehensive functionality for hospitality businesses.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Cloudbeds has a highly professional team that actively listens and values a collaborative approach. If you’re exploring solutions for property management, consider trying Cloudbeds to experience its full range of capabilities. The platform is designed to streamline operations, enhance efficiency, and deliver comprehensive functionality for hospitality businesses.
If you’re looking for a true all-in-one system to run your hotel long-term, Cloudbeds is a solid choice. Smaller properties can operate comfortably with the core PMS, Channel Manager, and Booking Engine. Bigger hotels may want to integrate POS or accounting software.
There’s a bit of a learning curve at the beginning, but once everything is set up and you get used to the interface, Cloudbeds becomes a very powerful system that can streamline your entire operation.
It is a must have platform for modern hospitality. Not only does it have native capabilities required from a hospitality operating system but also is architected to integrate easily with ecosystem of other solutions. In hospitality industry most other platforms are siloed and create problems as a result.
It's a chance to modernize your entire business, not just swap out software. Moving to Cloudbeds usually highlights old, manual processes you didn't realize were slowing you down. Embrace new ways of doing things rather than trying to replicate your old workflow.
If you are evaluating Cloudbeds, my recommendation is to invest a little time upfront in understanding the marketplace and available integrations. The platform is very intuitive, but the real efficiency gains come from activating the right add-ons early. This helps you streamline daily operations and reduces the need for manual work later.
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More About Cloudbeds
Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities.
Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability.
Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks.
The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team.
Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.
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Support
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Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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