Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Looking for specific info?

Hotel Front Desk Manager

Hotel Front Desk Manager from 100 to 199 room Branded Hotel in Bay Saint Louis (United States)

Verified

6 months ago

The Maestro tech team is always ready to assist if there is a rare need. I very much enjoy the upgrades we have done as the implementation team is so very responsive to questions in the process. I appreciate the fact that they system is so flexible.

United States

Large Hotel

Share review

Very responsive

Director of Sales from 50-74 room Boutique in Charleston (United States)

Support team is awesome and timely with responses. I send off for group links to be created and receive them quickly. Thank you Mark Francis!

Director of Sales

Mid-Sized Hotel

Help is always available

Guest Services Ambassador from 100 to 199 room Bed & Breakfast & Inn in Courtenay (Canada)

Amazing Tech Support always available Great Screen Appearance Great Interfacing generally Key interface is great Easy to navigate Training program for new staff

Canada

Guest Services Ambassador

Maestro PMS is a solid choice for a resort environment

IT Manager from 100 to 199 room Bed & Breakfast & Inn in Courtenay (Canada)

Products Reviewed

Property Management Systems

What do you like most?

The Maestro PMS allowed us to integrate with our existing food and beverage system, and golf POS and OTA providers. Their support has been exceptional over the last 2 years, always being available to help with questions about how the system works. The back end is a solid industry standard SQL which can be leveraged to do custom reporting on your own if you choose. Maestro has many modules that can be used to custom fit to our environment, and we weren't pushed into adding extra modules when the selected module(s) already had the capacity to do what we wanted. Maestro is offered in a web based environment and allows IT departments to run it on very light user machines, even if it is a Mac or Linux based OS. I have personally ran it on a raspberry Pi. Since the processing is done mainly on the server, the response time is very quick for most of the front desk daily operations. Updates and update labour is currently included with support pricing, which was nice to find out since other vendors like to hide that labour is not in their contracts.

What do you dislike or think could be improved?

I feel that the GUI is sometimes a bland and certain younger staff members who come on board aren't used to such a form based approach. Maestro PMS has so many features that sometimes it is hard to remember where to find the configuration menu to change something. The keyboard shortcuts and lack of emphasis on the use of the mouse is also sometimes difficult for staff to get used to.

IT Manager

The only PMS for our organization

CIO from 100 to 199 room Boutique in San Luis Obispo (United States)

Maestro PMS is the standard for our small, boutique hotel group. We have consolidated various platforms to Maestro being the sole option for our existing properties and any new properties we acquire Support in our industry is critical. We have a small in-house team that simply cannot manage all aspects - we rely heavily on our vendor to be our partners. Having Maestro's Canadian based support with multiple options (chat, ticket, call, etc.) ensures that our hotel operations can get quick and efficient access to support when they need it. We feel that Maestro values us as a partner as well, and they are just as concerned about our success as we are. As a security driven organization, we appreciate that the on-premise option is robust and fully supported so that we can ensure all California and EU GDPR regulatory compliance are being met. The bi-annual conferences are a fantastic get together to learn about the changes being rolled out and to meet face to face with all of the Maestro staff. These conferences, I hope with COVID, will continue as it is an invaluable asset to our business to be able to meet in person with engineers, support technicians, accounting teams, and more.

The UI is slightly dated compared to other products - we understand that change in this industry is slow and measured, but I would like to see a refresh in the next few years to make a more modern and confluent UI that focuses on mobile options as well. Especially with COVID and work from anywhere, the notion of a computer being the main interface is quickly becoming a legacy. As always with security, I would like to see an out of the box option for a reverse proxy available on the Maestro web interface. We can develop our own, but many companies may not have the in-house expertise to do so on their own. 2FA access would also be welcome, with focus on standards and not a custom application. Active Directory integration would also be an interesting addon - so we could integrate our own 2FA and other security features and not have a separate login for the PMS.

CIO

Maestro Review

General Manager from 25-49 room Boutique in BigSky (United States)

It is web based, can check guests reservations and activities on a cell phone (if needed) Easy to see everything that is going on for the day through the Front Desk Dashboard (FDDS) the amount of reports you are able to run for arrivals and transpo, along with A/R accounts etc. Support is always available, via phone or online chat, quick...

General Manager

Maestro comes Highly Recommended

Sales and Marketing Manager from 100 to 199 room Boutique in St. Lawrence Gap (Caribbean)

18 months ago

We've been working with Maestro for about three years now -We changed from an older PMS that was not cloud based as we got fed up with all the patching - we were concerned about maybe loosing down time due to connectivty but we haven't found that to be a challenge. The absolute best thing about Maestro is the friendly and accessible team an...

Caribbean

Sales and Marketing Manager

Maestro incorporates both Front Desk and Sales and Catering

Group Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Lake Junaluska (United States)

Maestro incorporates both Front Desk and Sales and Catering rather than having two separate systems. It has an option to add Spa/Golf Course as well and includes billing. Although it sounds pretty ideal, there are areas that need improvement and it needs to be a bit more user-friendly. Having one system to include all departments and multiple properties. There is an immediate chat feature that can resolve most small ticket items in minutes. Additionally, you can submit enhancement requests and most times these enhancements have been included in the next upgrade for free, although it may take a while...

It is not user friendly or logical for the average staff. Often times the upgrades need further patches. You can only have two windows open at a time. Some shortcuts need to be created to save time, rather than having to Save-Exit multiple times to get back to the Home Screen. Traces could be automatically linked to the user's e-mail, so that you don't have to manually enter them. Being able to open availability for both meeting space and guest rooms side by side would help a lot avoid multiple switches to screens. More training videos are needed, you have added a lot since we started but having webinars in person would help answer users' questions. Landing pages are great and they respond very fast, however, there is little customization option - we can't add a table or two logos at the same time, it does not pull shoulder dates unless they are part of the block and the Convenor log in is pretty basic - it doesn't give an overall count for total guest rooms/people booked, so clients still have to ask us for a Roster report. When individuals create a reservation, the system does not allow them to enter a second guest's name. Some reports can also be improved - the GRC report needs gridlines, the numbers are too small and it is often confusing which date has how many rooms reserved. The Revenue by Booking report has to have capability to be run by the Conference coordinator, not just the Account manager because these are the Coordinator's incentives. The GRC and the Group Revenue Summary often don't match the revenue and I couldn't figure out why, even after the group traveled. The Group Summary totals do not include the Subgroups Room revenue, Subgroups are actually listed as Front Desk groups under Leisure in the GRC, which is incorrect.

Group Sales Manager

X-Large Hotel

Northwind Maestro is truly the best Property Management System.

Director of Rooms from 100 to 199 room Bed & Breakfast & Inn in Chelan (United States)

Their customer support is the best! When we were looking for a new Property Management System back in 2006, we knew Northwind Maestro was for us. The people who work there and their support are amazing! The other thing is that they listen to their users. They are always finding ways to stay with technology, to make the product better, to wh...

Director of Rooms

Maestro is a great business partner

from 200 to 499 room Luxury Hotel in New York (United States)

We have been using Maestro as our property management system for over 13 years and the customer service has been exceptional. Nowadays it is difficult to find providers who answer your call and able to assist you in real time. Maestro continues to be a great business partner.

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Sorry, this functionality is only available for verified hoteliers

Maestro PMS (Northwind)

What is Maestro PMS?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

EPoS