ThinkReservations PMS

4.8 (393 REVIEWS)

HTR Score icon
HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ThinkReservations PMS

Ranked 6 (out of 340) in Property Management Systems

Property Management Made Simple: Save time. Increase revenue. Be a Thinker.

More than 50% of ThinkReservations’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of ThinkReservations’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like ThinkReservations for its robust features that are tailored to enhance revenue, cut costs, and significantly improve guest experiences. Its seamless integration with OTAs, exceptional customer support, and intuitive design empower hotels to streamline operations and make data-driven decisions. Many users praise its operational efficiency, including automated messaging, upselling opportunities, and streamlined reservation processes that free staff for guest interactions, ultimately transforming hospitality businesses.

What Types of Hotels ThinkReservations is Popular For

Size

333 | X-Small (1-9 room)

192 | Small (10-24 room)

38 | Mid-Sized (25-74 room)

16 | Large (75-199 room)

8 | X-Large (200+ room)

Country

552 | United States

17 | Canada

7 | Belize

3 | Mexico

3 | Virgin Islands, U.S.

1 | Costa Rica

1 | Brazil

1 | Netherlands Antilles

1 | Germany

1 | Italy

Type

520 | Bed & Breakfast & Inns

152 | Boutique Hotels

130 | Resorts

110 | Luxury Hotels

76 | Airport/Conference Hotels

57 | City Center Hotels

50 | Limited Service & Budget Hotels

44 | Vacation Rentals & Villas

40 | Branded Hotels

35 | Motels

13 | RV Parks & Campgrounds

12 | Extended Stay & Serviced Apartments

8 | Casinos

Region

572 | North America

11 | Central America

2 | Europe

2 | South America

Category

393 | Property Management Systems

345 | Hotel Management Software

3 | Website Design

What is ThinkReservations?

Founded in 2012 | Headquarters in Seattle (United States) | 22 employees
ThinkReservations PMS is a comprehensive property management system designed to streamline hotel operations and enhance profitability. The platform offers seamless integration with major online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb, thereby expanding your reach and reducing double bookings. Its intuitive interface makes it easy for staff to use, while robust reporting capabilities provide valuable insights into your business performance. ThinkReservations PMS also features an advanced booking engine with upsell options, directly increasing your revenue. Integrated payment processing and excellent customer support further contribute to a smooth operational experience, making it an invaluable tool for modern hoteliers aiming to boost efficiency and profitability.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of ThinkReservations products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by ThinkReservations

FAQs

Capabilities

Reservations at a glance

Full reporting suite

Yield management

Housekeeping

Task Management

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Channel Manager

Channel Managers
The Channel Manager synchronizes your availability, rates, and inventory to many channels including Booking.com, Expedia, Airbnb, TripAdvisor, HotelTonight, and more!

INCLUDED

Commission-Free Booking Engine

Booking Engine
The mobile-responsive booking engine is designed to blend seamlessly with your website branding and offers real-time availability and rates. Get more direct bookings with this simple, intuitive solution for your guests.

INCLUDED

Payments

Payments Processing Software
Integrate with any payment processor of your choosing. Our payment processing is integrated directly with the Property Management System, allowing you to have real-time payment information regarding any reservation.

INCLUDED

ThinkWeb

Website Design
ThinkWeb is the hospitality industry's first fully integrated direct booking platform that combines effective website design, comprehensive digital marketing solutions, and a high-performance booking engine - all powered by innovative features and functionality that improve the guest experience and simplify business operations

PREMIUM ADD-ON

ThinkReservations Reviews Summary

4.8
Excellent
Ease of Use
4.8/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ThinkReservations PMS is the #9 most trending product in the Property Management Systems category (out of 340) and the #199 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ThinkReservations’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ThinkReservations Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ThinkReservations Average ThinkReservations

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025
Is ThinkReservations a good fit for your hotel?

Small
89% (593)
#1 of 74
<p>**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.</p><p>**Key Findings:**</p><ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul><p>**Pros:**</p><p>1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.</p><p>2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.</p><p>3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.</p><p>**Cons:**</p><p>1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.</p><p>2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.</p><p>3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.</p>
Mid-sized
92% (396)
#1 of 43
<p>What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.</p><p>**Key Findings:**</p><ul><li>**User-Friendly Interface:** Medium hotels value Mews&#039;s clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system&#039;s capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul><p>**Pros for Medium Hotels:**</p><p>1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.</p><p>2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.</p><p>3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.</p><p>**Cons for Medium Hotels:**</p><p>1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.</p><p>2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.</p><p>3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.</p>
Luxury Hotels
92% (477)
#1 of 40
Vacation Rentals & Villas
90% (127)
#1 of 25
RV Parks & Campgrounds
94% (21)
#4 of 15
North America
86% (435)
#2 of 32
Central America
83% (10)
#1 of 3
Canada
90% (79)
#1 of 14
United States Of America
84% (287)
#2 of 28
<p>US hotels report that Cloudbeds&#039; Property Management System offers a user-friendly and comprehensive solution, appreciated for its ease of use, robust integration with various channels, and streamlined operations. However, many hotels express concerns over recurring technical glitches, inadequate customer support, and a lack of essential reporting features, which are crucial for efficient operations and financial decision-making. Therefore, while Cloudbeds meets many feature requirements for hoteliers, addressing these issues would be vital to fully align with the operational needs and service expectations of US hotels.</p>
Full 2025 Property Management Systems Survey Findings

Compare ThinkReservations to Top Alternatives

View top ThinkReservations alternatives
Get recommendation Image
Want to find out if ThinkReservations is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Take the quiz

ThinkReservations Reviews

Hotelier Rating

Excellent
357
Very Good
24
Average
7
Poor
4
Terrible
1

Property Size

  • X-Small (217)
  • Small (133)
  • Mid-Sized (28)
  • Large (9)
  • X-Large (4)

Country

  • United States
    United States
    (373)
  • Canada
    Canada
    (11)
  • Belize
    Belize
    (3)
  • Mexico
    Mexico
    (2)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Brazil
    Brazil
    (1)
  • Netherlands Antilles
    Netherlands Antilles
    (1)

Region

  • North America
    North America
    (386)
  • South America
    South America
    (2)
  • Central America
    Central America
    (5)
10

Support and Enhancements

Innkeeper from 1 to 4 room Bed & Breakfast & Inn in Caret (United States)

Verified
3 months ago
I love the responsiveness and more times than not there's a video for that. I get to learn in my own words and time knowing that I can reach out if I need further assistance.
Country United States
Innkeeper
X-Small Hotel
10

Always quick and efficient

owner from 5 to 9 room Bed & Breakfast & Inn in Williamsburg (United States)

Verified
3 months ago
The continued upgrades to meet additional needs are amazing. Support for the product and training. Speedy response to any question or concern.
Country United States
owner
X-Small Hotel
10

Always quick and efficient

Owner from 5 to 9 room Bed & Breakfast & Inn in Williamsburg (United States)

Verified
3 months ago
The continued upgrades to meet additional needs are amazing. Support for the product and training. Speedy response to any question or concern.
Country United States
Owner
X-Small Hotel
10

Love Love Love ThinkReservations!

Owner from 5 to 9 room Bed & Breakfast & Inn in Temecula (United States)

Verified
4 months ago
ThinkRes has made everything very easy to do from the computer and my mobile device. Excellent integration with OTA's.Outstanding support and onboarding was easy. I love their new messenger system where we can text guests with templates, custom texts and scheduled texts. They even have an online registration system that's easy for guests to...
Country United States
Owner
X-Small Hotel
10

You don't have to THINK hard about using THINK Reservations

Owner from 10 to 24 room Bed & Breakfast & Inn in Ephraim (United States)

Verified
4 months ago
Gratefully Think Reservations is rather intuitive for the end user. Basic computer skills is all that is necessary to successfully book, confirm, cancel or update a reservation and sending a receipt to a guest is as easy as eating pie...because making a pie is much more difficult than utilizing Think Reservations. The auto-email feature is...
Country United States
Owner
Small Hotel
10

ThinkReservations Optimizes my Online Exposure Through Hospitality Marketing Management

Sales and Marketing Director from 10 to 24 room Bed & Breakfast & Inn in San Pedro (Belize)

Verified
4 months ago
Working with my Strategic Marketing Manager at ThinkReservations has been one of the best decisions I’ve made for my business. They manage my digital presence with an exceptional level of care, consistency, and expertise. Every month, I have a meeting where we walk through a clear breakdown of my ROI across all marketing channels, so I alwa...
Country Belize
Sales and Marketing Director
Small Hotel
10

Great service and follow up.

Guest Services Manager from 50-74 room Boutique in Denali Park (United States)

Verified
4 months ago
The product easy to use and learn and has many great functions. The calendar is crisp and concise and has many features and I appreciate from ease of moving rooms around, to group booking options and more. Service is where they really shine as it friendly and they are quick to respond and resolve any issues. I highly recommend Think Reser...
Country United States
Guest Services Manager
Mid-Sized Hotel
8

Think Review

Customer Service Representative from 10 to 24 room Bed & Breakfast & Inn in Saluda (United States)

Verified
4 months ago
The ease of use for booking initially is nice. I like how everything is color coded so you know the progress of the guests stay. Housekeeping reports is easy to use and a helpful tool for other staff members to know what is going on. The check in and out button is a nice feature so you can know exactly when a guest leaves.The settings menu...
Country United States
Customer Service Representative
Small Hotel
10

Easy to Use and Great Customer Service

Co-Owner from 5 to 9 room Bed & Breakfast & Inn in East Glacier Park (United States)

Verified
4 months ago
Think's Customer Service and Support are beyond compare. They offer a large library of webinars and videos to help small lodging owners learn how to increase business and solve common problems. Their system is so easy to use and offers all of the features a small lodging property needs. Think is run by people who understand and have owned s...
Country United States
Co-Owner
X-Small Hotel
10

Get educated about folios

Owner from 5 to 9 room Bed & Breakfast & Inn in Murphys (United States)

Verified
4 months ago
ThinkReservations is a great system and suits our needs extremely well. Their help page has mostly very clear guidance. However, in this case, it took multiple readings to understand how to do all the pieces. Connecting with a live agent was easy.
Country United States
Owner
X-Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 40

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

ThinkReservations offers a property management system that is easy for new staff members to learn but robust enough for an owner to rely upon. With in- depth report features, data can be collected and reviewed to monitor and establish performance benchmarks.

Question:

What differentiates this product or service from the competition?

Answer:

Besides the amount of standard reporting available to a knowledgable account holder, the variety of integrations with key partners support Think as a viable product for a property, small or even a full service property to consider.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider the dashboard of metrics you wish to review on a daily, weekly, or monthly basis. This will help you understand the value this product offers you when needing to monitor the progress your business is making.

RecommendationAvatar RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Linda Hayes Owner @ ijk Partners
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
RecommendationAvatar
Linda Hayes Owner @ ijk Partners
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends ThinkReservations? Leave a recommendation

ThinkReservations Integrations

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
TrustYou
TrustYou

92% recommended by 415 hotels

Direct Booking Tools
Sojern
Sojern

95% recommended by 188 hotels

Digital Marketing Agencies
Triptease
Triptease

92% recommended by 148 hotels

Direct Booking Tools
INTELITY
INTELITY

91% recommended by 79 hotels

Mobile Ordering & Room Service
OpenKey
OpenKey

88% recommended by 40 hotels

Hotel Keyless Entry Systems
CartStack
CartStack

96% recommended by 18 hotels

Direct Booking Tools
Lynx Automation
Lynx Automation

93% recommended by 14 hotels

Hotel Keyless Entry Systems
Stash Rewards

This integration hasn’t been verified by Stash Rewards yet.

Stash Rewards

100% recommended by 13 hotels


TakeUp
TakeUp

100% recommended by 4 hotels


Hotelitix
Hotelitix

100% recommended by 4 hotels

Revenue Management Systems

Support

Unverified

ThinkReservations has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
Suppo Info Image Green check icon

2026

Learn more about the GCSC Certification

Request a Quote

Response Time

Less than a day

Recommended

97%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .


English (EN)
Terms of Use · Privacy Policy · Newsletter · About
Copyright © HotelTechReport 2026

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information