Cloudbeds PMS

4.5 (1198 REVIEWS)

HT Score

100 out of 100

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Cloudbeds PMS

Name: Cloudbeds PMS
Rating: 4.5 (1198 reviews)

4.6 (1198 REVIEWS)

Ranked 1 (out of 340) in Property Management Systems

The intelligent growth engine built to free hotelier ambition.

91% recommended by 1780 hotels

Bell avatar Bell - AI powered product analyst

I analyzed all of Cloudbeds’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Cloudbeds is a comprehensive PMS platform that centralizes operations and enhances hotel management efficiency. Users appreciate its seamless integration of OTA distribution, channel management, and revenue optimization features, which simplify complex tasks and streamline financial operations, thereby increasing revenue and guest satisfaction. Frequent updates and evolving features reflect Cloudbeds' commitment to innovation., though some users noted that further enhancements in features like mobile app capabilities and website integration could improve user experience.

Read their reviews

Partners say

Industry experts recommend Cloudbeds for its unique, comprehensive hospitality management platform that seamlessly integrates essential tools into one user-friendly system. With features like a robust channel manager for real-time inventory synchronization and a customizable booking engine, Cloudbeds enhances revenue optimization. Analysts note its impressive integration capabilities and an extensive marketplace, setting it apart for scalability and customization. Critical feedback centers on occasional setup complexity.

Olga, Joaquin, Jacky and 129 others

Read their recommendations

What Types of Hotels Cloudbeds is Popular For

Size

525 | X-Small (1-9 room)

622 | Small (10-24 room)

458 | Mid-Sized (25-74 room)

178 | Large (75-199 room)

70 | X-Large (200+ room)

Country

454 | United States

177 | Mexico

124 | Brazil

99 | Canada

72 | Thailand

71 | Colombia

58 | Spain

57 | Australia

55 | Argentina

51 | Philippines

39 | India

38 | Portugal

38 | Costa Rica

32 | United Kingdom

31 | Sri Lanka

23 | Chile

22 | Italy

21 | Peru

20 | Malaysia

20 | Cambodia

19 | Indonesia

16 | Germany

14 | Guatemala

12 | Vietnam

12 | Ecuador

11 | Greece

10 | Uruguay

10 | France

10 | Switzerland

9 | Singapore

9 | Morocco

7 | Panama

7 | Bolivia

7 | South Africa

7 | Japan

7 | Taiwan

7 | Belize

6 | Ireland

6 | Venezuela

6 | Romania

5 | Latvia

5 | Malta

4 | Croatia

4 | Egypt

4 | China

4 | Czech Republic

4 | Jordan

4 | Netherlands

4 | Tanzania

4 | Virgin Islands, U.S.

4 | Finland

3 | Cyprus

3 | Belgium

3 | Laos

3 | New Zealand

3 | Mozambique

3 | Uganda

3 | El Salvador

3 | Sweden

3 | Austria

3 | Israel

3 | Denmark

3 | Korea, South

3 | Honduras

2 | Zimbabwe

2 | Serbia

2 | Turks and Caicos Islands

2 | Estonia

2 | Uzbekistan

2 | Seychelles

2 | Turkey

2 | Rwanda

2 | Bahamas

2 | Nicaragua

1 | Puerto Rico

1 | Netherlands Antilles

1 | Vanuatu

1 | Maldives

1 | Guyana

1 | Norway

1 | Guam

1 | Hong Kong

1 | Virgin Islands, British

1 | Kenya

1 | Fiji

1 | Georgia

1 | Pakistan

1 | Bangladesh

1 | United Arab Emirates

1 | Poland

1 | Bulgaria

1 | Bahrain

1 | Saint Martin (French part)

1 | Cape Verde

1 | Ukraine

1 | Slovenia

1 | Hungary

Type

823 | Bed & Breakfast & Inns

758 | Boutique Hotels

545 | Resorts

542 | Limited Service & Budget Hotels

410 | Hostels

341 | City Center Hotels

331 | Luxury Hotels

307 | Airport/Conference Hotels

203 | Vacation Rentals & Villas

200 | Branded Hotels

135 | Extended Stay & Serviced Apartments

112 | Motels

35 | RV Parks & Campgrounds

21 | Casinos

Region

730 | North America

397 | South America

303 | Asia Pacific

260 | Europe

63 | Oceania

34 | Africa

19 | Central America

16 | Middle East

Cloudbeds Reviews Summary

4.5

Very Good

1198 reviews

Ease of Use

4.6/5

Customer Support

4.4/5

ROI

4.3/5

Implementation

4.5/5

Achievements

Recommended for

1364

Hotel Management Software Ranked #1 out of 82

1209

Channel Managers Ranked #1 out of 149

1198

Property Management Systems Ranked #1 out of 340

Cloudbeds Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is Cloudbeds a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#3 of 74

Small

91% (329)

Mews

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

#1 of 43

Mid-sized

92% (396)

Mews

What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.**Key Findings:**<ul><li>**User-Friendly Interface:** Medium hotels value Mews's clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system's capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul>**Pros for Medium Hotels:**1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.**Cons for Medium Hotels:**1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.

#1 of 20

Large

91% (253)

Oracle Hospitality

What Large hotels report is that Oracle Hospitality’s Opera Cloud PMS is particularly well-suited to handle their complex operational needs, but also comes with certain limitations that need attention. The product's significant strength lies in its ability to integrate seamlessly with third-party systems, automate key operations, and provide scalability, which are critical for large hotels managing multiple properties and high guest volumes. However, drawbacks such as internet dependency, occasional sluggishness during peak operations, and limited customization options in reporting and dashboards can hinder its potential to fully streamline and optimize complex processes specific to large hotels.<ul><li>**Seamless Integration and Automation**: Large hotels appreciate the cloud-native integration of Opera Cloud PMS with third-party systems, reducing manual workload and enhancing operational efficiency.</li><li>**Scalability and Accessibility**: The ability to manage multiple properties from a single interface allows hotel chains to centralize data and ensure consistency across locations, a crucial feature for large hotel operations.</li><li>**Customization and Reporting Gaps**: Despite its comprehensive capabilities, the need for more customizable reporting and shortcut enhancements to speed up navigation and data handling remains a concern for large-scale operations.</li></ul>**Pros**:1. **Multi-Property Management**: The system supports managing multiple hotels from one interface, aiding large hotel chains in maintaining cohesive operations.2. **Comprehensive Automation**: Automated functionalities in reservations, billing, and housekeeping streamline operations across expansive hotels.3. **Cloud-Based Flexibility**: Offers anytime, anywhere access, reducing the need for on-premise infrastructure and easing IT burdens.**Cons**:1. **Internet Dependency**: Essential operations can be severely impacted by poor internet connectivity, which is a risk for large hotels in less connected areas.2. **Complex Customization**: Limited ability to tailor the software to unique property-specific workflows and reporting needs can diminish operational efficiency.3. **Performance During Peak Times**: The system can sometimes slow down during high-traffic periods, affecting the speed of check-ins and other critical functions.

Small

91% (329)

#3 of 74

Mews

Mid-sized

92% (396)

#1 of 43

Mews

Large

91% (253)

#1 of 20

Oracle Hospitality

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#2 of 25

Vacation Rentals & Villas

94% (70)

eviivo

#4 of 15

RV Parks & Campgrounds

94% (21)

Oracle Hospitality

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Vacation Rentals & Villas

94% (70)

#2 of 25

eviivo

RV Parks & Campgrounds

94% (21)

#4 of 15

Oracle Hospitality

Rank

Region

Popular alternatives

#4 of 32

North America

95% (262)

Stayntouch

#1 of 34

Europe

92% (659)

Mews

#2 of 14

Asia Pacific

94% (398)

Oracle Hospitality

North America

95% (262)

#4 of 32

Stayntouch

Europe

92% (659)

#1 of 34

Mews

Asia Pacific

94% (398)

#2 of 14

Oracle Hospitality

Rank

Country

Popular alternatives

#2 of 11

Australia

95% (62)

Preno

Australia

95% (62)

#2 of 11

Preno

Full 2025 Property Management Systems Survey Findings

Cloudbeds - Q4 '25 Property Management Systems Survey Insights

By hotel size

Cloudbeds is ranked #1 of 74 for Small in Property Management Systems 593 reviews, 89% recommend Popular alternatives: Mews, HOTELTIME, WebRezPro and 70 others

Cloudbeds is ranked #4 of 43 for Mid-sized in Property Management Systems 211 reviews, 89% recommend Popular alternatives: Mews, Oracle Hospitality, HOTELTIME and 39 others

What Medium hotels report is that Cloudbeds offers a comprehensive and user-friendly property management system that simplifies operations and enhances guest experiences, making it a strong fit for hotels facing operational complexity and resource constraints. Key advantages noted include its seamless channel management, integrated payment solutions, and automated features that reduce manual workload—critical for medium-sized hotels that must efficiently manage multiple systems with limited staff. However, issues with the reporting tools and the occasional need for more personalized customer support suggest that there's room for improvement in meeting the specific needs of these properties.**Key Findings:**<ul><li>Medium hotels benefit from Cloudbeds’ integrated platform that combines key functionalities like PMS, channel management, and communication tools, reducing the need for multiple systems and lowering IT overhead.</li><li>Automation of tasks such as rate updates and payment processing streamlines workflows, crucial for properties with limited staffing.</li><li>Cloudbeds’ ease of use and intuitive interface are particularly valuable for training new employees quickly, essential for locations with high turnover or part-time staff.</li></ul>**Pros:**1. **Unified Platform:** Cloudbeds centralizes operations, offering PMS, channel management, and booking capabilities in one platform, which reduces complexity for medium hotels.2. **Automation and Integration:** Automated rate and reservation updates help minimize manual errors, and seamless integrations with third-party tools enhance operational capacity.3. **User-Friendly Design:** An intuitive interface facilitates quick onboarding and operation, saving time and resources in staff training.**Cons:**1. **Reporting Limitations:** Medium hotels find the reporting tools somewhat lacking in depth and accuracy, necessitating additional manual reconciliation.2. **Support Improvements:** While useful, customer support could be more personalized; some hotels express a need for dedicated account management.3. **Mobile App Needs:** The existing mobile functionality lags behind expectations, making it less practical for managers who need to perform tasks remotely.

Cloudbeds is ranked #5 of 20 for Large in Property Management Systems 42 reviews, 89% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Mews and 16 others

What Large hotels report is that Cloudbeds' Property Management Systems (PMS) offers significant advantages in terms of ease of use and integration, which is crucial given the operational complexity of larger establishments. Despite some criticisms regarding specific advanced features and occasional technical issues, the system is generally praised for its intuitive design, robust customer support, and ability to centralize operations through comprehensive channel management and reporting capabilities, making it a strong fit for large hotels seeking streamlined, scalable solutions.<ul><li>**Key Findings:**</li><li>**Ease of Integration:** For large hotels, the importance of integrating with major Online Travel Agencies (OTAs) and third-party software is critical, and Cloudbeds is frequently praised for its integration capabilities.</li><li>**User-Friendly Interface:** The system's intuitive design and ease of use are highly valued by large hotels, especially in training multiple staff quickly.</li><li>**Comprehensive Customer Support:** Large operations benefit from reliable customer support for troubleshooting and onboarding, which is a standout feature of Cloudbeds according to reviews.</li></ul><ul><li>**Pros:**</li></ul>1. **Advanced Integration:** Cloudbeds supports integration with numerous platforms and OTAs, reducing the administrative burden on large hotel operations.2. **User-Friendly Design:** The straightforward interface simplifies training for large staff teams, enabling efficient management and facilitating rapid adoption.3. **Solid Customer Support:** Proactive and effective support aids large hotels in managing volume and complexity, ensuring smooth ongoing operations.<ul><li>**Cons:**</li></ul>1. **Limited Advanced Reporting Features:** Some large hotels note gaps in advanced reporting capabilities, which can be a downside for complex data analysis requirements.2. **System Stability Concerns:** Occasional technical issues and system stability risks are reported, which could be problematic for hotels requiring consistent reliability.3. **Price Structure Criticisms:** The pricing model, particularly in terms of scalability, draws criticism, as it may not tailor well to all large hotel configurations or changes in room inventories.

By hotel type

Cloudbeds is ranked #4 of 40 for Luxury Hotels in Property Management Systems 228 reviews, 91% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Mews and 36 others

Cloudbeds is ranked #1 of 25 for Vacation Rentals & Villas in Property Management Systems 127 reviews, 90% recommend Popular alternatives: eviivo, Mews, WebRezPro and 21 others

Cloudbeds is ranked #8 of 15 for RV Parks & Campgrounds in Property Management Systems 17 reviews, 84% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Mews and 11 others

By region

Cloudbeds is ranked #2 of 32 for North America in Property Management Systems 435 reviews, 86% recommend Popular alternatives: Stayntouch, WebRezPro, Mews and 28 others

Cloudbeds is ranked #7 of 34 for Europe in Property Management Systems 163 reviews, 89% recommend Popular alternatives: Mews, HOTELTIME, Clock and 30 others

Cloudbeds is ranked #3 of 14 for Asia Pacific in Property Management Systems 226 reviews, 93% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, CiHMS and 10 others

By country

Cloudbeds is ranked #2 of 2 for Argentina in Property Management Systems 30 reviews, 98% recommend

Cloudbeds is ranked #3 of 11 for Australia in Property Management Systems 42 reviews, 91% recommend Popular alternatives: Preno, Mews, Oracle Hospitality and 7 others

Cloudbeds is ranked #1 of 1 for Bolivia in Property Management Systems 5 reviews, 98% recommend

Compare Cloudbeds to Top Alternatives

Compare

Oracle Hospitality

Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

Compare

WebRezPro

Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

Compare

Stayntouch

Property Management Systems

4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top Cloudbeds alternatives

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More About Cloudbeds

Cloudbeds is a cloud-based hospitality management software that helps hoteliers and independent property owners streamline their operations and maximize revenue. It offers a range of functionality, including a property management system (PMS), channel manager, booking engine, revenue management, and online booking capabilities.

Cloudbeds' PMS enables front desk staff to manage reservations, check-ins, and occupancy in real-time, while the channel manager integrates with popular online travel agencies (OTAs) like Booking.com, Expedia, and Airbnb to ensure that rates and availability are always up-to-date across all channels. The booking engine allows for commission-free direct bookings, while the revenue management tool helps optimize pricing to increase profitability.

Cloudbeds also offers integrations with other hospitality software and services, such as Stripe for payment processing, Siteminder for channel management, and various messaging and email marketing platforms to enhance the guest experience. The software's user-friendly interface and customizable templates make it easy to set up workflows, invoicing, and other back-office tasks.

The company also provides customer support through a dedicated support team, knowledge base, and Cloudbeds University, which offers training and resources for users to maximize the software's functionality. Cloudbeds reviews indicate that users appreciate the ease of use, overall functionality, and helpful support team.

Cloudbeds' hotel management system is suitable for a range of properties, including hotels, hostels, and vacation rentals. Its automation capabilities help reduce overbooking, while the guest communication tools help improve the guest experience. With its real-time functionality and integrations with popular OTAs, Cloudbeds is an effective solution for any property looking to streamline their operations and increase revenue.

Cloudbeds Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers
Canary Technologies 96% recommended by 2557 hotels	Cyber Security & Fraud Prevention +2 more
Actabl 92% recommended by 1738 hotels	Hotel Maintenance Software +4 more
Lighthouse 95% recommended by 1443 hotels	Rate Shopping +3 more
Asksuite 98% recommended by 781 hotels	Hotel Chatbots
RoomPriceGenie 96% recommended by 667 hotels	Revenue Management Systems
M3 89% recommended by 608 hotels	Hotel Accounting Software
Duve 95% recommended by 596 hotels	Upselling Software +3 more
IDeaS 93% recommended by 592 hotels	Revenue Management Systems
RateGain 94% recommended by 577 hotels	Hotel Metasearch Management Software

Browse all integrations (166)

Support

Verified Support

Cloudbeds has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

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Recommended

91%

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