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Amadeus – RevenueStrategy360™ (Formerly Rate360®)

4.5 (47 REVIEWS)

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HT Score  
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

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Amadeus – RevenueStrategy360™ (Formerly Rate360®)

4.5 (47 REVIEWS)

Ranked 9 (out of 75) in Business Intelligence

Improve Your Pricing Decisions with Forward-Looking Occupancy and Rate Data In One Platform

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85% recommended by 181 hotels

Marriott, IHG Hotels, Pan Pacific Hotels & 178 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Amadeus’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like TravelClick for its robust functionalities that streamline rate management, improve revenue strategies, and centralize market intelligence. The platform aids in making strategic decisions with its comprehensive analytics and reporting tools. Users appreciate the ease of use, consistent information, and holistic solution that integrates various marketing and booking engines under one platform. However, there are concerns over the system's UI aesthetics, user-friendliness, and the need for more innovative features in some modules. Ensuring faster response times and more effective account management could also significantly enhance customer satisfaction.

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Marriott, IHG Hotels, Pan Pacific Hotels & 178 others

Read their reviews

What Types of Hotels Amadeus is Popular For

Size

8 | X-Small (1-9 room)

10 | Small (10-24 room)

24 | Mid-Sized (25-74 room)

71 | Large (75-199 room)

100 | X-Large (200+ room)

Country

111 | United States

11 | Mexico

7 | India

7 | Australia

6 | Kenya

6 | United Kingdom

5 | United Arab Emirates

4 | Spain

4 | Canada

4 | Netherlands

4 | Thailand

4 | Switzerland

4 | Philippines

3 | Portugal

3 | Pakistan

2 | Belgium

2 | Saudi Arabia

2 | Poland

2 | China

2 | Guatemala

2 | Nigeria

1 | Japan

1 | Indonesia

1 | Tunisia

1 | Ireland

1 | Morocco

1 | Venezuela

1 | Ethiopia

1 | Cape Verde

1 | Italy

1 | Belize

1 | Malaysia

1 | Mozambique

1 | Cambodia

1 | Greece

1 | Germany

1 | Romania

1 | Qatar

1 | Honduras

1 | Turkey

1 | Malta

1 | Argentina

Type

113 | Luxury Hotels

100 | Branded Hotels

84 | Airport/Conference Hotels

81 | Boutique Hotels

79 | City Center Hotels

75 | Bed & Breakfast & Inns

59 | Resorts

44 | Limited Service & Budget Hotels

27 | Extended Stay & Serviced Apartments

20 | Hostels

9 | Motels

8 | Casinos

7 | Vacation Rentals & Villas

3 | RV Parks & Campgrounds

Region

126 | North America

31 | Europe

21 | Asia Pacific

13 | Africa

12 | Middle East

7 | Oceania

5 | South America

1 | Central America

Category

95 | Booking Engine

62 | Rate Shopping

52 | Hotel Reservations Software

47 | Business Intelligence

38 | Event Management Software

31 | Staff Collaboration Tools

27 | Digital Marketing Agencies

16 | RFPs & Proposal Management Software

12 | Hotel CRM & Email Marketing

4 | Property Management Systems

3 | Housekeeping Software

2 | Hotel Metasearch Management Software

2 | Website Design

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What is Amadeus?

Founded in 1987 | Headquarters in Madrid (Spain) | 14190 employees
Amadeus – RevenueStrategy360™ (Formerly Rate360®) is a comprehensive revenue management system designed to empower hoteliers with data-driven revenue strategies. The platform centralizes market intelligence and provides robust functionalities to streamline rate management and improve revenue decisions. With access to 12 months of forward-looking occupancy data from over 35,000 hotels and 35 million short-term rental listings, it updates daily to deliver unparalleled visibility into competitive pricing. This integration of over 10 billion rates per month from 600+ sources allows hoteliers to optimize rates and maximize revenue effectively. With its comprehensive analytics and user-friendly reporting tools, RevenueStrategy360™ seamlessly fits into existing business operations, integrating various marketing and booking engines to offer a holistic solution for strategic decision-making.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Amadeus products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Amadeus

FAQs

Capabilities

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Amadeus doesn’t have any benefits or use cases available

Features

Analytics

4/5 features

Forecasting, Budgeting & Planning

4/5 features

Data Management

4/5 features

Collaboration

4/5 features

Amadeus Reviews Summary

4.5
Very Good
47 reviews
Ease of Use
4.6/5
Customer Support
4.3/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Luxury Hotels 89% recommended by 24 Luxury Hotels
Branded Hotels 89% recommended by 21 Branded Hotels
Airport/Conference Hotels 87% recommended by 20 Airport/Conference Hotels
City Center Hotels 93% recommended by 18 City Center Hotels
Boutique Hotels 87% recommended by 18 Boutique Hotels
Bed & Breakfast & Inns 92% recommended by 17 Bed & Breakfast & Inns
Resorts 82% recommended by 10 Resorts
Limited Service & Budget Hotels 76% recommended by 7 Limited Service & Budget Hotels
Extended Stay & Serviced Apartments 88% recommended by 5 Extended Stay & Serviced Apartments
Vacation Rentals & Villas 100% recommended by 2 Vacation Rentals & Villas
Hostels 100% recommended by 1 Hostels
Motels 90% recommended by 1 Motels

Achievements

Trending Product

This vendor's trending score is rising, Amadeus – RevenueStrategy360™ (Formerly Rate360®) is the #7 most trending product in the Business Intelligence category (out of 75) and the #190 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Amadeus’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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75 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Amadeus Pricing

Pricing Available By Request

Amadeus has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Amadeus Rankings

Last updated: Q4 2025

Niche rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Business Intelligence for India
#3 of 3
Best Business Intelligence for Asia Pacific
#6 of 8
Best Business Intelligence for Bed & Breakfast & Inns
#7 of 17

Amadeus Business Intelligence Rankings

By size
Best Business Intelligence for Mid-sized 90% recommended by 20 Mid-sized hotels
#11 of 19
What Medium hotels report is that Amadeus's Business Intelligence product is highly valued for its data-rich insights and user-friendly interface, making it a robust fit for properties needing operational efficiency and streamlined management. The reliable customer support and the system's ability to provide timely, actionable data align well with the typical resource constraints and workflow demands of Medium-sized hotels. However, there is room for improvement in terms of enhancing certain features and offering localized support, which is crucial given the diverse needs across different regions.Key Findings:Amadeus excels in providing detailed, insightful reports which are crucial for informed decision-making in a resource-constrained environment typical of Medium-sized hotels.The user-friendly interface and accessible data presentation help streamline operations, aligning with the limited staffing that Medium hotels often face.There is a desire for more tailored support and regional-specific assistance, acknowledging the operational complexities and varied requirements of these establishments.Pros:1. Comprehensive data insights allow for strategic planning and competitive positioning, vital for Medium hotels operating with limited resources.2. The platform's user-friendly design supports ease of use and integration into existing workflows, minimizing training overhead.3. Strong, responsive customer service alleviates operational pressures, ensuring quick resolutions and maintaining productivity.Cons:1. More substantial regional support and localized training are needed to fully cater to the diverse operational contexts of Medium hotels.2. Some features, such as the iHotelier CRS, require additional refinement for enhanced usability.3. Initial setup and access to full dashboard functionalities can be delayed, impacting immediate utility and decision-making processes.
Full rankings
Best Business Intelligence for Large 88% recommended by 18 Large hotels
#9 of 15
What Large hotels report is that Amadeus’s Business Intelligence product excels in providing comprehensive data insights that are crucial for managing operational complexity and enhancing strategic decision-making in large-scale operations. The product's analytics capabilities help streamline workflows and reduce manual effort, which is pivotal for resource-constrained environments. However, there are concerns about the need for a more modern and intuitive interface, as well as enhanced reporting flexibility to efficiently meet the specific demands of large hotel operations.Key Findings:The product's ability to integrate vast amounts of data and present clear analytics supports large hotels in crafting effective sales and revenue strategies, crucial for managing large portfolios and diverse operational needs.Reliable support and integration with third-party systems are particularly valued, although improvements in customer support responsiveness are noted as areas for enhancement.While providing powerful insights, the current interface may pose usability challenges, suggesting the need for ongoing updates to ensure efficiency in high-volume operations.Pros:1. Comprehensive analytics and easy-to-use reporting tools simplify the decision-making process and support strategic planning in large hotels.2. Strong integration with other vendors and systems ensures seamless operation across various channels and departments.3. Access to market intelligence and demand insights allows large hotels to adjust strategies proactively for better operational performance.Cons:1. The interface, while functional, lacks modernity and intuitive navigation, potentially hindering quick access to needed data, which is vital in fast-paced large hotel environments.2. Lack of flexible reporting capabilities can slow down data extraction and analysis processes, which are crucial for timely decision-making in large-scale operations.3. Costs of the platform can be prohibitive, potentially affecting budget allocations for additional necessary tools or upgrades in large hotel settings.
Full rankings
By type
Best Business Intelligence for Luxury Hotels 89% recommended by 24 Luxury Hotels hotels
#10 of 17
What Luxury hotels report is that Amadeus's Business Intelligence product is a robust option that aligns well with their operational goals and constraints, providing the necessary flexibility and data granularity for complex decision-making. The recurring theme of efficient data management, insightful analytics, and user-friendly interfaces supports luxury hotels' target of maximizing guest experiences and streamlining operations. However, there is feedback regarding the ease of use of some features and the need for more intuitive design to better adapt to the high-touch, intricate environment of luxury hospitality.**Key Findings:****Data Insights and Flexibility:** Luxury hotels appreciate the comprehensive data analytics that inform strategic decisions, enabling them to optimize revenue streams and operational efficiency.**User Experience:** While the system is praised for being user-friendly, there is a noted demand for more modern interfaces and intuitive reporting options to align with the sophisticated needs of luxury brands.**Global Reach and Support:** The ability to reach and manage a global audience efficiently, paired with strong customer support, is highly valued, although there is a call for improved local support services.**Pros:**1. **Advanced Analytics:** Provides detailed and actionable insights that help luxury hotels understand market dynamics and refine their strategies to stay competitive.2. **Comprehensive Support:** Many luxury hotels experience excellent, attentive support, facilitating smooth operation even in high-stakes environments such as new openings.3. **Integrated Experience:** The integration of multiple Amadeus systems allows hotels to manage guest journeys comprehensively, enhancing operational smoothness and strategic growth.**Cons:**1. **Interface Usability:** Some users find certain aspects of the platform to be dated and less intuitive, suggesting a need for modernization to meet luxury standards.2. **Pricing Concerns:** The cost of the tool can be prohibitive, which could impact a luxury hotel's ability to utilize the full suite of available tools.3. **Local Support:** There is a desire for more localized technical support, emphasizing the importance of quick assistance in a sector where the guest experience is paramount.
Full rankings
Best Business Intelligence for Extended Stay & Serviced Apartments 88% recommended by 5 Extended Stay & Serviced Apartments hotels
#8 of 7
What Extended-Stay-Serviced-Apartments hotels report is that Amadeus's Business Intelligence product delivers comprehensive data insights which are crucial given their operational complexity and diverse workflows. However, the usability and user engagement are areas of concern due to simplistic interfaces that may not fully align with the nuanced requirements and resource constraints typical of extended-stay operations. The product is a strong fit for its data depth and ease of use, but may require enhancement in visual appeal and competitive pricing strategies to better cater to this segment.Key Findings:The product's comprehensive data insights support the complex operational needs of extended-stay serviced apartments, aiding in strategic decision-making across lengthy guest stays.Ease of use and the availability of training and regular webinars simplify the adoption process, addressing the often limited technical resources of extended-stay properties.Despite its functional strengths, extended-stay operators express a need for enhanced user interfaces and more competitive pricing to maximize engagement and return on investment.Pros:1. Comprehensive data insights give extended-stay properties a competitive edge in managing longer guest stays effectively.2. Regular training and webinars make it easy for staff to adopt and utilize, crucial for properties with limited technical resources.3. Effective channel management and booking engine improvements support efficient, long-term reservation strategies.Cons:1. The user interface and graphical elements are perceived as uninspiring, potentially hindering engagement.2. Demand 360 data could benefit from more real-time insights and increased usage from a wider array of brands.3. Pricing is not as competitive as some might expect, which can be a barrier for resource-limited extended-stay operations seeking value.
Full rankings
Best Business Intelligence for Limited Service & Budget Hotels 76% recommended by 7 Limited Service & Budget Hotels hotels
#14 of 16
What Limited-Service-Budget hotels report is that Amadeus's Business Intelligence product excels in providing clear, actionable insights that support efficient daily decision-making and long-term strategies, a critical need given their resource constraints and operational simplicity. However, despite robust technology features like Rate360 and Demand360, challenges in customer support and the complex multi-department communication hinder its effectiveness, making it both a beneficial and challenging partner for this hotel segment.**Key Findings:****Actionable Insights:** Hotel operators appreciate the clear reporting tools, which facilitate efficient daily and strategic decisions essential for streamlining operations within budget constraints.**Technology Reliability:** The user-friendly interface and real-time intelligence features like Demand360 and Rate360 are well-suited to improving competitive positioning without demanding excessive resources.**Support Challenges:** Recurring issues with customer and account management support highlight a gap that can impact operational efficiency and resource allocation for limited-service-budget hotels.**Pros:**1. **User-Friendly Reporting Tools:** The accessible and actionable reporting capabilities are crucial for these hotels to manage operations effectively without requiring extensive resources.2. **Real-time Market Insights:** Products such as Rate360 provide valuable competitive pricing trends that support price optimization, vital for budget-conscious hotel management.3. **Seamless Booking Experience:** Reliable booking engines help maximize direct bookings and revenue, aligning with the budget hotels' need for cost-effective solutions.**Cons:**1. **Inadequate Customer Support:** Limited-service-budget hotels often require dependable support to navigate BI tools, but reports indicate insufficient access to timely help.2. **Complex Communication Systems:** The need for multi-department interaction impedes streamlined workflows, which is a challenge for hotels with limited administrative resources.3. **Consistency in Account Management:** Frequent changes in account managers and insufficient bilingual staff can disrupt service continuity, affecting the operational focus for these hotels.
Full rankings
Best Business Intelligence for Bed & Breakfast & Inns 92% recommended by 17 Bed & Breakfast & Inns hotels
#7 of 17
What Bed-N-Breakfast hotels report is that Amadeus’s Business Intelligence products largely meet their needs, focusing on tailored support and data-driven insights essential for small-scale operations. Hoteliers appreciate the accessible reporting and analytics, which are crucial for managing the nuanced operational complexity and limited resources typical of Bed-N-Breakfast establishments. However, repeated concerns about pricing flexibility and support systems hint at areas needing improvement to better serve this segment.**Key Findings**:The importance of personalized support resonates strongly as Bed-N-Breakfast hoteliers value having knowledgeable partners who can provide specific solutions that align with their unique operational needs.There is a distinct appreciation for the detailed data and market insights, which empower Bed-N-Breakfast operations to make informed decisions about pricing and occupancy—vital for their typically limited inventory.Resource constraints and the need for effective cost management make the current pricing model a potential obstacle for smaller hoteliers, indicating a need for more adaptable pricing strategies.**Pros**:1. **Tailored Assistance**: Personalized support and consultancy from Amadeus representatives help navigate and leverage the system effectively, aligning with Bed-N-Breakfast hotels' need for hands-on guidance due to their typically smaller teams.2. **Comprehensive Data**: Access to detailed analytics and market trends assists hotels in making strategic decisions, crucial for maximizing limited resources and maintaining competitiveness.3. **Intuitive Reporting**: The simplicity and flexibility of the reporting system allow for easy interpretation and implementation, beneficial for hotels with less specialized IT staff.**Cons**:1. **Pricing Flexibility**: The lack of adaptable pricing options can strain Bed-N-Breakfast hotels' budgets, which are often tighter than those of larger hotels.2. **Support Structure**: Multiple calls with various departments and insufficient one-on-one support can lead to inefficiencies and frustration, hindering productivity for hoteliers who manage many roles.3. **Delayed Access**: Initial delays in accessing real-time data dashboards can slow down decision-making processes, which is critical in dynamic market environments for smaller operations.
Full rankings
Best Business Intelligence for Airport/Conference Hotels 87% recommended by 20 Airport/Conference Hotels hotels
#8 of 18
What Conference hotels report is that Amadeus's Business Intelligence product significantly enhances their operational efficiency and strategic planning, thanks to its robust analytics and integrated solutions. The ability to quickly access and interpret data across various domains is vital for managing the complex demands of Conference hotels. However, the need for more thorough training and competitive pricing indicates areas where improvements could further align with the operational and budget constraints of these hotels.**Key Findings:**Consistent access to timely and actionable analytics is fundamental for Conference hotels to optimize their booking strategies and enhance revenue management.Seamless integration of various Amadeus systems allows Conference hotels to efficiently manage multiple functionalities, aligning with their complex event management workflows.Dedicated customer support and strategic partnership are highly valued, aiding Conference hotels in navigating market demands and operational challenges.**Pros:**1. Comprehensive integration across numerous Amadeus products facilitates efficient management of varied conference-related operations.2. Strong analytics and reporting tools provide clear insights crucial for decision-making and strategy development.3. Ample support and responsiveness from Amadeus staff ensure that Conference hotels can leverage technology to its fullest potential.**Cons:**1. Insufficient training resources or accessibility leads to challenges in fully utilizing the product's capabilities.2. Current pricing models might not align with the budgetary constraints typical of Conference hotel operations.3. Certain user interfaces and system functionalities need updates for enhanced usability to meet the high transaction volume and complexity encountered by Conference hotels.
Full rankings
Best Business Intelligence for Boutique Hotels 87% recommended by 18 Boutique Hotels hotels
#13 of 19
What Boutique hotels report is that Amadeus’s Business Intelligence product effectively supports their operational complexity and resource constraints by offering comprehensive data insights and decision-making tools, though its user interface could benefit from modernization to enhance ease of use. Hoteliers value the detailed market insights and the platform’s capacity to streamline workflows, leading to more efficient strategy adjustments. However, limitations such as delayed access to dashboards and inflexible reporting are challenges for boutique hotels seeking agile and responsive solutions.Demand and competition monitoring are crucial for boutique hotels to tailor their strategies, and Amadeus provides strong support in these areas, making it indispensable for decision-making.The ease of use and user-friendly design are consistently appreciated by boutique hoteliers, many of whom operate with limited manpower and seek intuitive solutions for efficient workflow management.While advanced insights are valued, boutique hotels need more immediate dashboard access and flexible reporting to quickly respond to changing market conditions.**Pros:**1. The platform reduces manual work and facilitates smooth distribution, freeing up limited resources.2. Amadeus provides robust market and demand insights crucial for adjusting strategies easily and achieving efficient results, which is vital for boutique operations.3. The system is generally user-friendly and straightforward, aligning well with the boutique segment's need for intuitive tools that don't require extensive training.**Cons:**1. The user interface is perceived as outdated, which can be a hurdle for boutique hotels that rely on streamlined, modern tools for their limited staff.2. There are delays in access to dashboards immediately after sign-up, which can hinder quick decision-making in fast-paced environments.3. Reporting capabilities lack flexibility, making it challenging for boutique hotels that need adaptable and fast reporting mechanisms to suit their agile operations.
Full rankings
Best Business Intelligence for Branded Hotels 89% recommended by 21 Branded Hotels hotels
#12 of 20
What Branded hotels report is that Amadeus's Business Intelligence products are highly user-friendly and provide valuable, actionable insights that help streamline complex sales strategies despite occasional pricing and support challenges. The flexibility, ease of use, and robust analytics make the product a strong fit for Branded hotels, whose needs often involve managing diverse operations and adapting quickly to market changes.Key Findings:Amadeus's intuitive interface and visual data presentations are highly valued, which suit Branded hotels' need for easily digestible information to support quick decision-making.The product's comprehensive analytics and reporting tools effectively address the operational complexity of Branded hotels, enhancing their ability to optimize sales strategies and maximize revenue.Branded hotels appreciate the product’s seamless integration with other systems and third-party platforms, which is crucial for maintaining consistent workflows across various departments.Pros:1. User-friendly reports and data analysis tools enable Branded hotels' teams to understand market trends and strategic insights quickly, supporting efficient decision-making.2. Comprehensive analytics and flexibility in adapting to various brand-specific needs make Amadeus an effective partner for Branded hotels managing a broad range of operational demands.3. Strong customer support, when available, enhances the relationship and collaboration with Amadeus, fostering beneficial long-term partnerships.Cons:1. Pricing can be a barrier for Branded hotels seeking competitive and adaptable pricing options to align with budget constraints.2. A lack of centralized support and coordination among departments can complicate issue resolution, which is vital for Branded hotels managing multiple platforms.3. Some hotels report a need for more extensive training and resources to fully utilize the system's capabilities, indicating room for improvement in user education.
Full rankings
Best Business Intelligence for City Center Hotels 93% recommended by 18 City Center Hotels hotels
#12 of 17
What City-Center-Hotel hotels report is that Amadeus's Business Intelligence product excellently supports the operational complexities and resource constraints typical within their segment, particularly through its comprehensive data reporting and strong partner relationships. The product's ability to deliver actionable insights aids in the efficient development and execution of sales strategies, making it a valuable tool for hotels focused on conversion and revenue maximization. However, there are notable concerns regarding the need for improved usability, additional training resources, and more competitive pricing, which could enhance its fit for this demanding market sector.**Key Findings:****Real-time, Comprehensive Insights:** The business intelligence tools offer clear and actionable data, supporting both immediate decision-making and long-term strategic planning crucial for the fast-paced nature of a city-center environment.**Strong Partner Relationships:** The consistent theme of productive and well-supported relationships with Amadeus highlights their understanding of and responsiveness to hotel priorities, an essential feature for managing the complex workflows of city-center operations.**Need for Improved Usability and Training:** While the analytics capabilities are robust, some users indicate a need for more user-friendly interfaces and better access to training resources to enable efficient use of these tools.**Pros:****Robust Data Reporting:** Amadeus provides rich and actionable reports that help city-center hotels make informed decisions aimed at boosting occupancy and revenue.**Committed Partnership:** The support teams and account managers at Amadeus are praised for their responsiveness and ability to provide tailored solutions, which is valuable for the dynamic demands of city-center hotels.**Flexibility and Adaptability:** Amadeus is noted for its ability to customize solutions and respond quickly to changing market demands, aligning well with the evolving challenges faced by city-center hotels.**Cons:****Usability Challenges:** Certain users find the tools menu and graphical interface less intuitive, which can be a hindrance given the high-paced environment of city-center hotels.**Training and Support Needs:** The need for more comprehensive training and 1:1 support is evident, suggesting a gap in service that impacts the overall utility of the product for hotels with limited resources for internal training.**High Pricing Concerns:** Some reviews mention the need for more competitive pricing and flexibility to ensure better alignment with market constraints, which is crucial for budget-sensitive city-center hotels.
Full rankings
Best Business Intelligence for Other 88% recommended by 6 Other hotels
#14 of 13
What Other hotels report is that Amadeus’s Business Intelligence products offer a strong suite of integrated tools that cater to the complex operational needs of hotels seeking to optimize data-driven decision-making. Key features such as flexible reporting systems, comprehensive market intelligence, and robust analytics capabilities align well with Other hotels' priority to improve operational efficiency and market positioning despite having resource constraints. However, some drawbacks, such as the user-friendliness of certain modules and the need for multilingual support, make these solutions occasionally challenging for Other hoteliers who require streamlined workflows and clear communication channels.**Key Findings:****Integrated Solutions:** Amadeus offers a one-stop shop solution that integrates digital marketing, booking engines, and market intelligence, addressing the multifaceted needs of Other hotels.**Effective Reporting and Analytics:** The product's ability to provide deep data dives and flexible reporting helps Other hotels effectively target markets and understand competition.**Responsive Support and Upgrades:** Consistent account management and responsive support teams are critical, ensuring that Other hotels can navigate changes and maintain efficient operations.**Pros:**1. **Comprehensive Suite:** Offers a wide array of tools that align with the varied operational needs of Other hotels.2. **User-Friendly Reporting:** Provides flexible and easy-to-analyze reporting tools crucial for improving decision-making in other hotel workflows.3. **Responsive Support:** Account management and support are highly responsive, meeting the urgency and priority needs of other hotels.**Cons:**1. **User-Friendliness Issues:** Some modules, such as GMS and CRS, require enhancements to improve user experience, which can be a hurdle for hotels with limited time and resources.2. **Language Support:** Lack of multilingual staff in CRS limits communication effectiveness for multinational teams in other hotels.3. **Frequent Upgrades:** Continuous system updates can be disruptive, requiring additional time and training for the already resource-constrained hotel staff.
Full rankings
Best Business Intelligence for Resorts 82% recommended by 10 Resorts hotels
#12 of 15
What Resort hotels report is that Amadeus's Business Intelligence product excels at providing comprehensive data analytics that support strategic decision-making in the complex operational environment typical of resort settings. Resort managers appreciate its user-friendly interface and extensive insights that assist in refining revenue strategies, indicating a strong fit for their needs to manage expansive operations efficiently, despite some gaps in support and training that could hinder seamless integration.**Key Findings:**The extensive data and analytics capabilities are crucial for resorts, allowing them to make informed strategic decisions that align with dynamic market demands.Resort hotels value the customer service, noting consistent support and responsiveness, although there is room for improved integration and training for more specialized tools.The ability to leverage multi-channel connections offers resorts an edge in managing promotions and revenue strategies efficiently across various platforms.**Pros:**1. **Comprehensive Analytics:** Resorts benefit from detailed insights that inform sales and marketing strategies, crucial for managing the diverse range of services and amenities they offer.2. **User-Friendly Interface:** Ease of use translates to more efficient workflow management, essential for the high-paced environment of Resort operations.3. **Responsive Customer Support:** Proactive and helpful support is vital for addressing the complex operational issues unique to resorts.**Cons:**1. **Training Limitations:** A need for more hands-on training could limit the full utilization of Amadeus's advanced features in resort settings.2. **Integration Challenges:** Better integration across all modules, including payment systems, is needed to facilitate seamless operations, a critical requirement for resorts.3. **Delayed Access to Live Data:** Immediate access to real-time data is crucial for decision-making processes in resorts, an area where there's room for improvement.
Full rankings
By region
Best Business Intelligence for North America 91% recommended by 9 North America hotels
#10 of 11
What Na hotels report is that Amadeus's Business Intelligence solution effectively supports their operational needs by offering a comprehensive suite of analytics and reporting functionalities. Despite some challenges with usability and a need for enhanced system integration, the product is generally well-regarded for its ability to facilitate strategic decision-making and revenue management, making it a solid fit for hotels that prioritize data-driven insights. The ease of use, responsive customer service, and integration capabilities stand out as critical features that accommodate the typical workflows and resource constraints of Na hotels.**Key Findings:**Na hotels value Amadeus's comprehensive data analytics and reporting tools, which help them navigate complex operational landscapes efficiently.The integration of multiple solutions into one platform simplifies the management of disparate hotel operations, appealing to Na hotels with resource constraints.Ongoing improvements in product usability are necessary to enhance the user experience, a feature crucial for typical workflows in Na hotels focusing on intuitive and accessible solutions.**Pros:**1. **Data-Driven Strategies:** Amadeus provides robust analytics that allows Na hotels to strategically develop and execute their sales campaigns, crucial for optimizing resource utilization.2. **Supportive Resources:** The availability of responsive customer support and detailed guidance is highly appreciated, addressing common constraints faced by Na hotel operations.3. **Integrated Solutions:** The comprehensive integration of various functionalities into a single platform helps streamline workflows, addressing the operational complexities common in Na hotels.**Cons:**1. **Usability Enhancements Needed:** Some users find the current interface and navigation lack intuitive design, which can hinder quick adoption by staff with limited technological expertise.2. **Complex Customer Service Interactions:** Multiple interactions with different departments for service queries can create inefficiencies, detracting from the otherwise strong customer support experience.3. **Continuous System Updates:** Frequent updates, while valuable, can be burdensome without clear communication or training, affecting the consistency of user experience for Na hotels.
Full rankings
Best Business Intelligence for Asia Pacific 87% recommended by 11 Asia Pacific hotels
#6 of 8
What Ap hotels report is that Amadeus's Business Intelligence products are generally easy to use and deliver timely, valuable reports that help improve operational efficiency despite their limited resources and complex workflows. The comprehensive data collation and effective support services, tailored to the hospitality industry's unique demands, make it a strong fit for Ap hotels, although a need for improvement in training frequency and pricing flexibility remains.**Key Findings:**Ap hotels value the ease of data management and efficiency in updating rates across multiple channels, which aligns with their need for agility in operations.Timely and comprehensive reporting tools, like Rate 360 and Agency 360, help maintain competitive pricing and occupancy rates, essential for their busy, resource-constrained environments.Support and training are crucial, and while Amadeus provides good initial training, Ap hotels desire more ongoing education and support to fully leverage the tools' capabilities.**Pros:**The tools are user-friendly and provide valuable data presentation, which allows Ap hotels to efficiently handle operational complexity.Amadeus products offer specific reports like Rate 360 and Agency 360 that directly contribute to maintaining competitive pricing and optimizing occupancy.There is strong support from experienced partners who tailor solutions to the hotel's specific business needs.**Cons:**Pricing flexibility is limited, and more competitive options could better serve Ap hotels' budget constraints.There is a desire for increased training opportunities and real-time data accuracy to enhance tool effectiveness.Support and follow-up processes need improvement, with some customers feeling their concerns are not being adequately addressed, indicating a gap in customer engagement and satisfaction.
Full rankings
Best Business Intelligence for Europe 95% recommended by 13 Europe hotels
#14 of 14
What Europe hotels report is that Amadeus’s Business Intelligence product excels in providing valuable insights and robust support, addressing the operational complexity and resource constraints typical of the region's hospitality sector. The platform’s ability to generate actionable data allows hoteliers to make informed decisions efficiently, though some users desire more intuitive user interfaces and flexible reporting capabilities. The product’s adaptability and support services make it a strong fit for Europe hotels seeking reliable, insightful, and comprehensive solutions.Key findings:Hoteliers value the reliable integration with other vendors, crucial for accommodating the varied systems often used in Europe’s hospitality industry.Comprehensive reporting tools provide actionable insights and help navigate the competitive European market, enhancing decision-making and strategic planning.Despite overall satisfaction, there is a noted desire for a more intuitive and modern interface to improve ease of use in daily operations.Pros:1. Strong support system, with local and dedicated personnel who ensure tailored assistance and engage actively with users.2. Comprehensive business intelligence reports that facilitate strategic planning and operations, crucial for hotels in the competitive European landscape.3. Flexibility and versatility of Amadeus’s tools accommodate the diverse needs of different hotel brands across Europe, offering a comprehensive solution.Cons:1. Some users report that the platform could benefit from UI modernization, affecting usability for time-constrained hotel staff.2. Limited preview capabilities for promotions in the Booking Engine could impact marketing strategies.3. EME support team, while praised, might benefit from expansion to enhance response times amidst increasing demand.
Full rankings
By country
Best Business Intelligence for India 82% recommended by 5 India hotels
#3 of 3
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Best Business Intelligence for United States Of America 90% recommended by 7 United States Of America hotels
#10 of 11
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Success Stories

25

References

2

Featured Customers

Amadeus Case Studies

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Amadeus – iHotelier® Booking Engine Booking Engine

Built around proven e-commerce best practices, the iHotelier Booking Engine integrates Amadeus’ award-winning Website product to deliver a seamless, personalized booking experience that removes barriers to conversion and maximizes revenue. Responsive on any device, the iHotelier Booking Engine guides guests to conversion with interactive messaging, clear calls to action, and targeted add-ons and upgrades that enhance the guest experience and boost spend. With the iHotelier Booking Engine, you can empower guests to personalize their shopping experience by offering options to choose their preferred views for browsing rooms, rates, and packages.

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Amadeus – Demand360® Rate Shopping

Demand360 enables laser-focused, highly effective hospitality demand generation based on the best historical and future-looking occupancy and rate data available today. With the only view of RevPAR rank available on the market and the ability to benchmark competitors, understand where more focus is needed, and assess the impact of promotions including Advance Purchase and Qualified Rates to boost occupancy, Demand360 offers the freshest and most comprehensive demand data available to help hoteliers outperform the competition, maximize ADR, and improve RevPAR.

4.1 (57 REVIEWS)

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Amadeus – iHotelier® Central Reservations System (CRS) Hotel Reservations Software

The iHotelier CRS is a comprehensive Central Reservations System that automates distribution, captures new demand, and maximizes revenue potential for hotels of all sizes. User-friendly by design, iHotelier offers a seamless and centralized revenue management experience, simplifying the management of reservations, inventory, and rates, while reducing time, effort, and distribution costs. As an all-in-one solution, iHotelier provides unparalleled flexibility and scalability in distribution across web, mobile, voice, travel agent, OTA, and metasearch channels.

4.4 (52 REVIEWS)

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Amadeus – RevenueStrategy360™ (Formerly Rate360®) Business Intelligence

RevenueStrategy360 empowers hoteliers to make data-driven revenue strategy decisions with occupancy and rate data as well as future forecasts of finalized occupancy in the market -- all together in a single platform. With 12 months of forward-looking, on-the-books occupancy data (updated daily) from more than 35,000 hotels, 35 million short-term rental listings, and more than 10 billion rates per month delivered directly from 600+ sources (OTAs, Metasearch, etc.), RevenueStrategy360 delivers unrivaled visibility into pricing competitiveness on any date in the past or a year into the future to optimize rates and maximize revenue.

4.5 (47 REVIEWS)

https://ucarecdn.com/03f618ea-ef4d-4fe3-bec8-0d6cdbba8a62/-/crop/1003x627/0,0/-/preview/
Amadeus - Delphi® Event Management Software

Discover a comprehensive approach to sales and event management, fined tuned to address your most pressing challenges. Amadeus' Delphi provides a new expanded portfolio with a name you can trust. From individual meetings to the grandest group gatherings, Delphi helps you to seamlessly contract new business, manage strong relationships, track ongoing performance metrics, and manage all details for flawless event delivery. With Delphi at the core, you can personalize your own set of solutions for a high-tech approach that will keep you at a higher level of productivity and profitability than ever before. It’s the Delphi solution the industry knows and loves, now with so much more.

4.4 (38 REVIEWS)

https://ucarecdn.com/7f103e4a-ee8a-4126-9271-38444fae33c0/-/crop/1003x627/28,0/-/preview/
Amadeus - HotSOS® Staff Collaboration Tools

HotSOS prioritizes behind-the-scenes work to inspire exceptional stays. A digital ticketing system allowing you​ to create work orders for preventative and reactive tasks.​ With robust automation to supercharge operational efficiency and increase team productivity.

3.9 (31 REVIEWS)

https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
Amadeus – Digital Media Digital Marketing Agencies

Increase your direct bookings with omni-channel media strategies that anticipate and respond to the needs of your customers. Maximize your revenue opportunities with our seamless approach combining Digital Media, Metasearch and Search Engine Optimization (SEO) solutions to deliver targeted, persuasive messaging to high-intent travelers, at the right place, the right time, powered by industry leading proprietary data and our key travel industry partners.

4.4 (27 REVIEWS)

https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
Amadeus – Guest Management Solutions Hotel CRM & Email Marketing

Amadeus' Guest Management Solutions (GMS) is more than just a customer relationship management (CRM) tool, it offers a comprehensive suite of marketing automation and guest loyalty tools to engage your hotel guests, create repeat guests and drive incremental revenue. Target guests with the right message at the right time, even as their behaviors change. Seamlessly personalize and customize your communications before, during and after their stay. Maximize the value of your guest data to continuously drive revenue and engagement for your hotel.

4.2 (12 REVIEWS)

https://ucarecdn.com/1e107abb-2469-4c43-865b-8863bee96888/-/crop/774x484/123,0/-/preview/
Amadeus (Sales & Event Management - eProposal) RFPs & Proposal Management Software

Instead of static and boring RFPs that stall sales, Amadeus Sales & Catering – eProposal software for hotels & venues makes it simple to generate a positive impression by delivering dynamic, memorable proposals. With direct integration into Amadeus Sales & Catering Solutions – Delphi, there is no re-keying of data. Pull information directly from inquiries and quickly send responses. The result? Proposals get noticed and deals close sooner.

4.1 (9 REVIEWS)

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Amadeus - MeetingBroker® RFPs & Proposal Management Software

Amadeus - MeetingBroker®, an industry-leading platform for smart group RFP/lead management. Transforming disjointed processes by automating workflows and streamlining the inquiry process, allowing to respond quicker to RFPs, to help increase the likelihood of winning the business (thanks to first-responder advantage) and increase conversion. A single source of truth for every RFP. Consolidates all inbound RFPs across direct, indirect, and third-party channels, into one centralized hub for easy tracking, action, and insight. The only RFP management platform integrated with Delphi, allowing to auto populate booking data from RFPs, for effortless management from inquiries, to bookings, inventory & event management and reporting.

4.5 (7 REVIEWS)

https://ucarecdn.com/a70e77af-5f16-4ec2-9058-64ac11c6b321/-/crop/1487x930/216,0/-/preview/
Amadeus Agency360® Rate Shopping

Agency360+® is the hotel industry’s only database delivering complete ‘on the books’ market data and adjacent market view alongside historical and future booking comparisons within competitive sets. With demand data from 35,000+ hotels, short-term rental data from more than 1,000 markets, and 100% of bookings from all three major GDS providers (Amadeus, Sabre, Travelport), Agency360+ helps hoteliers drive bookings, shift share, and improve agency relationships through a unified market view and forward-looking trend, competitor, and price position analysis.

5.0 (5 REVIEWS)

https://ucarecdn.com/d32c7bd6-cb5b-4c75-9aab-7a0f0f4325ff/
Amadeus Property Management Property Management Systems

Amadeus Property Management Advanced allows independent and midchain hotels to gain the best of both worlds from a single solution – comprehensive property management capabilities and advanced distribution integrations to drive greater demand, occupancy, and revenue.

3.9 (4 REVIEWS)

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Amadeus - HotSOS® Housekeeping Housekeeping Software

HotSOS Housekeeping prioritizes behind-the-scenes work to inspire exceptional stays. A dynamic rooming list with smart prioritization​ of the housekeeping team through​ real-time 2-way PMS integration​​. Supercharge operational efficiency and productivity through advanced automation.

4.8 (3 REVIEWS)

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Amadeus- Travel Seller Media Hotel Metasearch Management Software

GDS advertsing across all major GDSs. With Amadeus you'll be able to: - Capture the attention of travel sellers on any GDS. - Target travel agents of your choice via PCC - Benefit from experts who manage >80% of GDS hotel ads

4.5 (2 REVIEWS)

https://ucarecdn.com/0ba5eb82-f7f6-4f27-90bc-3057ff89e6ed/-/crop/763x764/2,0/-/preview/
Amadeus – Web Solutions Website Design

Specializing in websites built exclusively for hotels, Amadeus’s award-winning Website solutions create exceptional customer-facing sites aimed to maximize conversions and gain guest loyalty - all in a beautiful, high-performing design. Amadeus Hotel Website Solutions provide a highly secure, closed source Content Management System (CMS) that was built specifically for hoteliers. In accordance with the latest industry best practices and digital trends, our hospitality-specific websites reduce the number of steps in the user journey and yield more rapid decision-making to entice and enable faster conversions. And with our module-based approach to data storage, hoteliers gain fast, efficient management of website data, which is particularly effective for multi-property groups.

4.0 (2 REVIEWS)

Amadeus Reviews

Hotelier Rating

Excellent
37
Very Good
6
Average
2
Poor
1
Terrible
1

Property Size

  • X-Small (2)
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  • X-Large (21)

Country

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    United States
    (7)
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    India
    (5)
  • Spain
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    (2)
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    (2)
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    (2)
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    (2)
  • China
    China
    (2)
  • Thailand
    Thailand
    (2)
  • Switzerland
    Switzerland
    (2)
  • Kenya
    Kenya
    (2)
  • United Kingdom
    United Kingdom
    (1)
  • Greece
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    (1)
  • Belgium
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    (1)
  • Cambodia
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    (1)
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Region

  • North America
    North America
    (9)
  • Europe
    Europe
    (13)
  • Asia Pacific
    Asia Pacific
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  • Oceania
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    (1)
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    Middle East
    (4)
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    South America
    (4)
  • Africa
    Africa
    (3)

Looking for specific info?

10

A Standout Partner in Hotel Technology and Customer Support

BDM from 100 to 199 room Bed & Breakfast & Inn in Collingwood (Australia)

Verified
4 months ago
Working with Amadeus has been an absolute pleasure. Their customer support is consistently exceptional, their service quality is unwavering, and their team genuinely understands the needs of hoteliers. I’ve had the privilege of working alongside Bert and Yuko over the past few years across products like Agency360 and various digital marketi...
Country Australia
BDM
Large Hotel
Share review
10

Amadeus Analytics and Resources

Regional Director of Operations from 200 to 499 room Branded Hotel in 圣何塞 (United States)

Verified
7 months ago
Their analytics help us determine our opportunities and allow us to quickly navigate easy to read reports and trending data. We value our partnership with Amadeus and know it plays a big part into how we develop and execute our sales strategies. They resources are are always available and super helpful with whatever questions we may have.
Country United States
Regional Director of Operations
X-Large Hotel
Share review
10

Hesperia & Amadeus: A Partnership That Works

Head of Business Systems from 100 to 199 room Branded Hotel in Madrid (Spain)

Verified
7 months ago
We’ve been working with Amadeus for several years (CRS, GDS, GDS Marketing, Booking Engine, Metas, etc...), and it’s always a pleasure to collaborate with them. They really understand our business and where we’re headed, so we’ve always felt supported along the way. Our collaboration covers several products, adapting in different ways depen...
Country Spain
Head of Business Systems
Large Hotel
Share review
10

A Trusted Partner for Many Years!

Marketing Manager from 25-49 room City Center Hotel in Lisbon (Portugal)

Verified
7 months ago
We have been long-time clients of Amadeus TravelClick and value the partnership we have built over the years. Their booking engine has consistently proven to be a reliable, user-friendly solution that allows us to provide a seamless experience to our Guests while maximizing direct bookings and revenue. In addition, the business intelligence...
Country Portugal
Marketing Manager
Mid-Sized Hotel
Share review
8

Amadeus makes our work easier and helps us reach more guests around the world.

Digital Campaign Manager from 200 to 499 room Boutique in Lisbon (Portugal)

Verified
7 months ago
It takes away a lot of the manual work and keeps our distribution running smoothly. We also get useful insights that make it easier to understand demand and adjust our strategy, which has led to better results with less effort.
Country Portugal
Digital Campaign Manager
X-Large Hotel
Share review
10

Review

Commercial Director from 500+ room Bed & Breakfast & Inn in Kuala Lumpur (Malaysia)

Verified
7 months ago
Michelle is a highly experienced partner who not only shares in depth knowledge of the product available in Amadeus but also proposes the right tools tailored to our business needs. What I appreciate most about her is her keen ability to deeply understand our unique challenges, proactively anticipate potential obstacles, and consistently o...
Country Malaysia
Commercial Director
X-Large Hotel
Share review
10

Love the data & analytics!

CDOS from 500+ room in Coralville (United States)

Verified
7 months ago
The evolution of the Agency 360 platform over the few years has made this product better than ever! We love the ability to filter data, date ranges, run reports & dive deep into prospective accounts.
Country United States
CDOS
X-Large Hotel
Share review
8

I have enjoyed working with Trina, she's been very helpful in keeping me organized.

VP of Commercial Strategy from 100 to 199 room Bed & Breakfast & Inn in Milwaukee (United States)

Verified
7 months ago
Response time is wonderful with Trina, when I need a new subscription to Agency or Demand she's on top of it. Along with updating our hotel's incorrect information.
Country United States
VP of Commercial Strategy
Large Hotel
Share review
10

Thank you - Ashiembi

Regional Director of Sales Operations, Africa from 100 to 199 room Branded Hotel in (United Kingdom)

Verified
7 months ago
Ashiembi has been wonderful to work with especially when it comes to new openings and support. He is reactive and his first hand approach has been great! Kindest,Brett Regional Director of Sales, Africa (Hilton)
Country United Kingdom
Regional Director of Sales Operations, Africa
Large Hotel
Share review
8

Analytical insights

National Revenue Manager from 1 to 4 room Luxury Hotel in

Verified
7 months ago
Currently making use of the Analytics 360 and heading into exploring Demand 360 dashboard. Analytics and insights reviewed to gain better understanding of hte market.
National Revenue Manager
X-Small Hotel
Share review
  • 1
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Most of Amadeus's products are user-friendly (easy to use) which makes it easy for hotel team to adapt and learn. Dynamic system functionalities - eg booking engine hv multi option to adapt to different needs.

by JESSICA THAM (Rev Logix) on March 23, 2026

Question:

What differentiates this product or service from the competition?

Answer:

Apart from the easy to use and functionalities (with adequate updates), the differentiation is on the higher level of customer support through the team - some vendors rely heavily on self-service help/guide

by JESSICA THAM (Rev Logix) on March 23, 2026

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Consider the functionalities and ease of use (ease of implementation & user adoption), and that the product needs to be able to tailor to your business operations & needs - level of customer support given during & after implementation is important too.

by JESSICA THAM (Rev Logix) on March 23, 2026

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
JESSICA THAM Revenue Mangagement Consultant @ Rev Logix
RecommendationAvatar
JESSICA THAM Revenue Mangagement Consultant @ Rev Logix
Are you a consultant or vendor that recommends Amadeus? Leave a recommendation

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Amadeus Integrations

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Actabl

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Lighthouse
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Property Management Systems
Duve

This integration hasn’t been verified by Amadeus yet.

Duve

95% recommended by 596 hotels

Hotel Guest Apps
IDeaS
IDeaS

93% recommended by 592 hotels

Revenue Management Systems
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RateGain

This integration hasn’t been verified by Amadeus yet.

RateGain

94% recommended by 577 hotels

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Browse all integrations (97)

Support

Unverified

Amadeus has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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2026

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Response Time

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Recommended

85%

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