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DigitalGuest
4.9 (17 REVIEWS)
HT Score
0 out of 100
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DigitalGuest
Unranked in Upselling Software
The Guest Experience Platform for Hotels, that helps streamline communication, drive upselling, and collect guest insights from pre-stay to post-stay.
98% recommended by 17 hotels
DigitalGuest has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is DigitalGuest?
Founded in 2018 | Headquarters in Aarhus (Denmark) | 18 employees
DigitalGuest is a guest engagement platform designed to enhance the entire guest journey, from pre-stay to post-stay, for hospitality businesses. By offering automated communication, a customizable digital guestbook, upselling opportunities, and guest feedback collection, DigitalGuest provides comprehensive tools that streamline and personalize guest interactions. These features help businesses improve guest satisfaction, increase revenue through upselling, and gain actionable insights from feedback. By integrating seamlessly with your existing operations, DigitalGuest facilitates a smoother, more connected guest experience, ultimately boosting efficiency and guest loyalty.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of DigitalGuest products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
DigitalGuest Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
DigitalGuest Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by DigitalGuest
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
DigitalGuest's Provided Description:
"A 100% white-label Guest Experience Platform that covers from pre-stay to post-day. Through automated communication, a fit-to-brand guest directory, upselling, and guest feedback, you can optimize operations, drive more revenue, and increase guest satisfaction."
FAQs
DigitalGuest Alternatives
Not sure if DigitalGuest is right for your hotel? Here are similar Upselling Software vendors that could be a good fit for your hotel:
Capabilities
Communication
Communication
Reach your guests at all stages of their stay; from before their arrival to after their departure – both automatically and manually. Ensure your guests stay well-informed and easily access everything they need to know and more.
Upselling
Upselling
Maximize your revenue by offering personalized, upselling deals to your guests. With multiple opportunities to upsell both pre-arrival and during their stay, you are able to significantly enhance the guest experience and boost your revenue.
Digital Guest Directory
Digital Guest Directory
Get rid of the old printed room folder and gather everything your guests need to know in a tailored digital guest directory. Easy access to information, offers and services when they need it – without downloading an app.
Features
Content Management
4/5 features
Customer Profiles
4/5 features
Guest Communication
4/5 features
Fulfillment & Payments
4/5 features
Analytics/Reporting
4/5 features
Multi-Prop Management
4/5 features
Other
0/1 features
Available Add-ons & Modules
Personalized Upselling
Upselling Software
A bottle of champagne and flowers waiting on the bed has never harmed anyone. Increase your hotel revenue by using customized pre-stay Upselling emails or offers enticing personalized Upselling deals through the DigitalGuest platform. That is great service!
Guest Registration Form
Contactless Check-in
Costumize your digital guest registration form based on your local regulations and add felts for all information you would like about your guests. Add the digital form to your pre-stay email – letting guests fill out their registration form online before their arrival or simply just have it on a tablet in the reception.
Guest experience web app
Hotel Guest Apps
A fully customizable web app that cover the complete guest journey from pre-stay to post-stay. Automated communication, upselling, Guest reviews and much more all in your own brand and style.
Guest communication
Guest Messaging Software
Reach the right guest at the right time with the right message. With automated communication and segmentation you can reach your guests with emails and sms' based on their unit type and rate code throughout the complete guest journey.
Guest Reviews & NPS
Guest Survey Software
Customize post-stay surveys with star ratings, comments and a NPS score and get valuable insights to your guests' experience in the DigitalGuest dashboard. By identifying your strengths and improvements areas you will know were to put your focus and your your guests stays even better.
Segmentation
Reach the right guests with the right content at the right time. Make your guests journey 100% personalized by segmenting all your communication and content based on their unit type and rate code
DigitalGuest Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.8/5
Recommended by
Achievements
This vendor's trending score is rising, DigitalGuest is the #51 most trending product in the Upselling Software category (out of 64) and the #2019 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDigitalGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
DigitalGuest Pricing
Pricing Available By Request
DigitalGuest has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare DigitalGuest to Top Alternatives
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Hotelier Rating
Looking for specific info?
10
Clever product!
Operations from 25-49 room Luxury Hotel in Lilla Edet (Sweden)
Verified
3 years ago
Digital Guest is a neat product, packed with good stuff! A lot of things that you lacked functionality for before, but also a lot of things you didn't know you were missing until now! What also makes Digital Guest so good are their employees who themselves have a background in the industry and know what you want and need!
Sweden
Sweden
Operations
Mid-Sized Hotel
10
Excellent!
Receptionssouschef from 100 to 199 room Branded Hotel in Koege (Denmark)
Verified
4 years ago
We get important information out to our guests, in a user-friendly way. It is easy to set up and the site has a modern look. We can now send PUSH messages out to guests in-house, where we used to have to spend a lot of time calling and interrupting. We are very happy with DG and would definitely recommend it to the rest of the chain.
Denmark
Denmark
Receptionssouschef
Large Hotel
10
Here to stay!
Hotel Manager from 50-74 room Airport/Conference Hotel in Kongens Lyngby (Denmark)
Verified
4 years ago
- Automatic and quick information for our guests before arrival.
- Great upsale opportunities
- Easy to work with for all of our staff.
Denmark
Denmark
Hotel Manager
Mid-Sized Hotel
10
The perfect in-stay platform!
Booking- & Front Office Manager from 500+ room Boutique in Aarhus (Denmark)
Verified
4 years ago
We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustainabilty, we see DG as frontrunners, in terms of saving paper. In 2021 you should not have informations printed on paper in the hotel diction...
Denmark
Denmark
Booking- & Front Office Manager
X-Large Hotel
9
Easy communication
Marketing coordinator from 100 to 199 room Branded Hotel in Hok (Sweden)
Verified
4 years ago
With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure.
It makes it possible to be more flexible and we can be more certain that our guests have the latest information.
Sweden
Sweden
Marketing coordinator
Large Hotel
10
Easy and effective guest relation
Revenue from 100 to 199 room Bed & Breakfast & Inn in Vejle (Denmark)
Verified
5 years ago
Easy platform to navigate. Quick set up.
No down time.
Good customer support, easy to connect.
Lovely designs for the guest to see
Denmark
Denmark
Revenue
Large Hotel
10
Amazing Solution!
CEO from 10 to 24 room Boutique in Bacalar (Mexico)
Verified
5 years ago
- Amazingly user-friendly for setup & for the final consumer
- Integrates with PMS's to automatically get guests information
- One (If not the best) apps that I found for upselling, guest communication and even helps with reputation management although it is not what's meant to be.
Mexico
Mexico
CEO
Small Hotel
10
Excellent communication, upselling and guest service platform
CEO from 75-99 room Bed & Breakfast & Inn in Schladming (Austria)
Verified
5 years ago
Extremely user-friendly for our staff to use and give the guest a unique experience. We can cut down the frequently guest questions and use the time on quality talk with our guest instead.
Austria
Austria
CEO
Large Hotel
8
A bulletproof solution
Event Coordinator from 10 to 24 room Airport/Conference Hotel in Marrakech (Morocco)
Verified
5 years ago
- Get rid of the outdated physical guestbook.
- Saves a lot of manpower, not to update all of the guestbooks, but you just have to change it on the website.
Morocco
Morocco
Event Coordinator
Small Hotel
10
Very service minded
Marketing Manager from 100 to 199 room Resort in Skagen (Denmark)
Verified
5 years ago
They are always open to new ideas and they respond very quickly if there are any challenges or if we have questions. We have had the pleasure of working with DG for quit some time now and they are continuously developing new applications and improvements. I am looking forward to see what the future holds.
Denmark
Denmark
Marketing Manager
Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
DigitalGuest excels at enhancing guest experiences in the hospitality industry by streamlining communication, driving upselling, and collecting guest insights from pre-stay to post-stay. It offers customisable guest directories, automated emails, and room upgrades - really great product.
Showing all answers to: "What does this product or service do well?"
DigitalGuest excels at enhancing guest experiences in the hospitality industry by streamlining communication, driving upselling, and collecting guest insights from pre-stay to post-stay. It offers customisable guest directories, automated emails, and room upgrades - really great product.
Question:
What differentiates this product or service from the competition?
Answer:
DigitalGuest differentiates itself with a user-friendly interface and customisability. It seamlessly integrates with hotel systems, collects real-time guest feedback, and enhances personalised guest experiences which ultimately drives revenue.
Showing all answers to: "What differentiates this product or service from the competition?"
DigitalGuest differentiates itself with a user-friendly interface and customisability. It seamlessly integrates with hotel systems, collects real-time guest feedback, and enhances personalised guest experiences which ultimately drives revenue.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to leverage the customisability of DigitalGuest to create a unique and personalised experience for your guests. Tailor the platform to reflect your brand’s identity and use the real-time feedback feature to continuously improve your services. This will help you stand out and enhance guest satisfaction
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to leverage the customisability of DigitalGuest to create a unique and personalised experience for your guests. Tailor the platform to reflect your brand’s identity and use the real-time feedback feature to continuously improve your services. This will help you stand out and enhance guest satisfaction
Are you a consultant or vendor that recommends DigitalGuest?
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DigitalGuest Integrations
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Support
Unverified
DigitalGuest has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
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