Guestline (Rezlynx PMS)

4.5 (143 REVIEWS)

HTR Score icon
HT Score  
37 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Guestline (Rezlynx PMS)

Ranked 42 (out of 340) in Property Management Systems

Guestline provides end-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted

More than 50% of Guestline’s reviews come from United Kingdom.

Bell avatar Bell - AI powered product analyst

I analyzed all of Guestline’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Guestline for its intuitive cloud-based PMS that caters to both small and expanding hotel operations. The Advanced module improves efficiency in handling conferences and family celebrations, saving time and labor costs. The system's real-time data access, dynamic pricing capabilities, and integration with third-party systems support revenue optimization. However, users have noted areas for improvement such as reporting functionality, system complexity, and occasional slow response times from support.

What Types of Hotels Guestline is Popular For

Size

2 | X-Small (1-9 room)

25 | Small (10-24 room)

70 | Mid-Sized (25-74 room)

29 | Large (75-199 room)

10 | X-Large (200+ room)

Country

101 | United Kingdom

9 | United States

9 | Ireland

6 | Germany

3 | Australia

2 | India

2 | Netherlands

1 | Pakistan

1 | Italy

1 | Malaysia

1 | Singapore

1 | Canada

1 | Spain

Type

52 | Boutique Hotels

50 | Bed & Breakfast & Inns

46 | Luxury Hotels

43 | Limited Service & Budget Hotels

41 | Branded Hotels

33 | Airport/Conference Hotels

32 | City Center Hotels

27 | Resorts

5 | RV Parks & Campgrounds

2 | Extended Stay & Serviced Apartments

2 | Vacation Rentals & Villas

1 | Hostels

1 | Motels

Region

120 | Europe

10 | North America

4 | Asia Pacific

3 | Oceania

1 | Middle East

Category

143 | Property Management Systems

109 | Hotel Management Software

What is Guestline?

Founded in 1991 | Headquarters in Shrewsbury, Shropshire | 244 employees
Guestline (Rezlynx PMS) is a versatile, cloud-based property management system designed to streamline hotel operations and optimize revenue. Ideal for small to expanding hotel businesses, it offers real-time data access and dynamic pricing capabilities. The system integrates seamlessly with third-party platforms, enhancing both efficiency and revenue optimization. It simplifies the management of conferences and family celebrations through its Advanced module, saving time and labor costs. With end-to-end property management, channel distribution, and digital marketing solutions, Guestline equips hoteliers to achieve high occupancy at profitable rates, making it a valuable asset for enhancing operational efficiency and boosting revenue.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Guestline products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Guestline

FAQs

Capabilities

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Guestline doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Guestline Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.2/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Guestline (Rezlynx PMS) is the #31 most trending product in the Property Management Systems category (out of 340) and the #574 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Guestline’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
37 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Guestline Pricing

Pricing Available By Request

Guestline has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025
Is Guestline a good fit for your hotel?

Small
89% (593)
#1 of 74
<p>**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.</p><p>**Key Findings:**</p><ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul><p>**Pros:**</p><p>1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.</p><p>2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.</p><p>3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.</p><p>**Cons:**</p><p>1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.</p><p>2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.</p><p>3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.</p>
Mid-sized
92% (396)
#1 of 43
<p>What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.</p><p>**Key Findings:**</p><ul><li>**User-Friendly Interface:** Medium hotels value Mews&#039;s clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system&#039;s capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul><p>**Pros for Medium Hotels:**</p><p>1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.</p><p>2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.</p><p>3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.</p><p>**Cons for Medium Hotels:**</p><p>1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.</p><p>2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.</p><p>3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.</p>
Large
91% (253)
#1 of 20
<p>What Large hotels report is that Oracle Hospitality’s Opera Cloud PMS is particularly well-suited to handle their complex operational needs, but also comes with certain limitations that need attention. The product&#039;s significant strength lies in its ability to integrate seamlessly with third-party systems, automate key operations, and provide scalability, which are critical for large hotels managing multiple properties and high guest volumes. However, drawbacks such as internet dependency, occasional sluggishness during peak operations, and limited customization options in reporting and dashboards can hinder its potential to fully streamline and optimize complex processes specific to large hotels.</p><ul><li>**Seamless Integration and Automation**: Large hotels appreciate the cloud-native integration of Opera Cloud PMS with third-party systems, reducing manual workload and enhancing operational efficiency.</li><li>**Scalability and Accessibility**: The ability to manage multiple properties from a single interface allows hotel chains to centralize data and ensure consistency across locations, a crucial feature for large hotel operations.</li><li>**Customization and Reporting Gaps**: Despite its comprehensive capabilities, the need for more customizable reporting and shortcut enhancements to speed up navigation and data handling remains a concern for large-scale operations.</li></ul><p>**Pros**:</p><p>1. **Multi-Property Management**: The system supports managing multiple hotels from one interface, aiding large hotel chains in maintaining cohesive operations.</p><p>2. **Comprehensive Automation**: Automated functionalities in reservations, billing, and housekeeping streamline operations across expansive hotels.</p><p>3. **Cloud-Based Flexibility**: Offers anytime, anywhere access, reducing the need for on-premise infrastructure and easing IT burdens.</p><p>**Cons**:</p><p>1. **Internet Dependency**: Essential operations can be severely impacted by poor internet connectivity, which is a risk for large hotels in less connected areas.</p><p>2. **Complex Customization**: Limited ability to tailor the software to unique property-specific workflows and reporting needs can diminish operational efficiency.</p><p>3. **Performance During Peak Times**: The system can sometimes slow down during high-traffic periods, affecting the speed of check-ins and other critical functions.</p>
Luxury Hotels
92% (477)
#1 of 40
RV Parks & Campgrounds
94% (21)
#4 of 15
Limited Service & Budget Hotels
90% (344)
#1 of 44
North America
86% (435)
#2 of 32
Europe
92% (659)
#1 of 34
United Kingdom
99% (82)
#1 of 18
Ireland
92% (6)
#2 of 4
United States Of America
84% (287)
#2 of 28
<p>US hotels report that Cloudbeds&#039; Property Management System offers a user-friendly and comprehensive solution, appreciated for its ease of use, robust integration with various channels, and streamlined operations. However, many hotels express concerns over recurring technical glitches, inadequate customer support, and a lack of essential reporting features, which are crucial for efficient operations and financial decision-making. Therefore, while Cloudbeds meets many feature requirements for hoteliers, addressing these issues would be vital to fully align with the operational needs and service expectations of US hotels.</p>
Full 2025 Property Management Systems Survey Findings

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Guestline Reviews

Hotelier Rating

Excellent
104
Very Good
19
Average
13
Poor
2
Terrible
5

Property Size

  • X-Small (2)
  • Small (25)
  • Mid-Sized (69)
  • Large (28)
  • X-Large (10)

Country

  • United Kingdom
    United Kingdom
    (101)
  • United States
    United States
    (9)
  • Ireland
    Ireland
    (9)
  • Germany
    Germany
    (4)
  • Australia
    Australia
    (3)
  • India
    India
    (2)
  • Netherlands
    Netherlands
    (2)
  • Pakistan
    Pakistan
    (1)
  • Italy
    Italy
    (1)
  • Malaysia
    Malaysia
    (1)
  • Singapore
    Singapore
    (1)
  • Canada
    Canada
    (1)
  • Spain
    Spain
    (1)

Region

  • North America
    North America
    (10)
  • Europe
    Europe
    (118)
  • Asia Pacific
    Asia Pacific
    (4)
  • Oceania
    Oceania
    (3)
  • Middle East
    Middle East
    (1)
10

Clear recommendation for Guestline

Director Hotel from 25-49 room in Pommelsbrunn (Germany)

Verified
2 years ago
Intuitive PMS cloud system. Ideal for our hotel with 28 rooms, also with a view to our possible expansion. We also use the Advanced module (the small additional charge is really worth it), it makes working with conferences and family celebrations much easier). Advice and support (German-speaking customer service) are very good and help is p...
Country Germany
Director Hotel
Mid-Sized Hotel
10

Guestline Love

Reservationmanager from 50-74 room Branded Hotel in Wurzburg (Germany)

Verified
2 years ago
The great support during installation and support. The employees are all very professional and incredibly friendly. We always get a quick response and we are looked after intensively. With the complete package Guestline, Gastronovi and Guestpay - we enjoy working every day. The processes have been optimized and digitized. This makes everyda...
Country Germany
Reservationmanager
Mid-Sized Hotel
10

Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.

Managing Director from 25-49 room Bed & Breakfast & Inn in Dublin (Ireland)

Verified
3 years ago
We are delighted with the Guestline platform. We were looking for a system that quickly brought efficiencies to the operation as well as setting us up for the future, as guests look more and more to technology to manage aspects of their stay. Guestline has delivered on both of these and is by far the most straightforward and intuitive syste...
Country Ireland
Managing Director
Mid-Sized Hotel
10

Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.

Managing Director from 25-49 room Bed & Breakfast & Inn in Straffan (Ireland)

Verified
3 years ago
It allows us the flexibility to know weddings, food and beverage and rooms information are all on the one platform. Anyone can access the system from any place and at any time and get all the information they want, accurate and in real-time. It has really transformed our operation.’
Country Ireland
Managing Director
Mid-Sized Hotel
10

Innovative and Forward thinking

General Manager from 25-49 room Boutique in Broadstairs (United Kingdom)

Verified
4 years ago
Guestline have a range of superb tech, dedicated to supporting hoteliers with simple, efficient, productive and innovative systems that support the guest experience and add real value.
Country United Kingdom
General Manager
Mid-Sized Hotel
9

Installation of Rezlynx by Guestline

Front of House Manager from 25-49 room Bed & Breakfast & Inn in St Martin (Channel Islands)

Verified
5 years ago
It can be accessed anywhere as it is web based. It is very user friendly and we have a lot of control and I like that guest history keeps the notes
Country Channel Islands
Front of House Manager
Mid-Sized Hotel
10

Support has been so quick, friendly and supportive

General Manager from 10 to 24 room Bed & Breakfast & Inn in Ely (United Kingdom)

Verified
5 years ago
The guys at Guestline have been amazing throughout and especially during lockdown. The support has been so quick, friendly and supportive. They have helped us set up new room types, map new packages to our online distribution and super efficient with our queries with regards to creating the packages too. They are not only a helpdesk but inc...
Country United Kingdom
General Manager
Small Hotel
10

Fab Software by Guestline

Operations Manager from 25-49 room Bed & Breakfast & Inn in (United Kingdom)

Verified
5 years ago
- The easy use of the system -The training provided - The ease of accessing reports - Always changing to improve
Country United Kingdom
Operations Manager
Mid-Sized Hotel
10

Guestline is Great

Revenue Manager from 50-74 room Bed & Breakfast & Inn in Los Angeles (United States)

Verified
5 years ago
Cost effective solution. Great support, implementation is streamlined and stress-free. Cloud based, Good reporting. The Rezlynx is a lot easier than previous PMS's to use, so this has freed up time on reception/sales etc so other jobs and responsibilities can be taken on and staff can progress in their jobs. With regards to reporting...
Country United States
Revenue Manager
Mid-Sized Hotel
8

Go with Guestline

General Manager from 10 to 24 room Airport/Conference Hotel in Windermere (United Kingdom)

Verified
5 years ago
Great software, good support, dreadful account management. I implemented it within our hotel group 2 and a half years ago, having previously used Guestline elsewhere for 2 years. Go with Guestline as the software is good and so is the reactive support. The pro-active account management is literally non existent however. The channel manage...
Country United Kingdom
General Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 15

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Guestline excels at delivering a robust, enterprise-capable cloud PMS that is particularly strong for independent hotels and small-to-mid-size groups. Its platform unifies reservations, distribution, payments, and C&B operations under a single architecture, which materially reduces operational friction. The system’s automation capabilities—especially around rate distribution, payment handling, and reporting—significantly improve workflow reliability and consistency across departments.

Question:

What differentiates this product or service from the competition?

Answer:

Guestline’s features a large native ecosystem with a deeply integrated stack: PMS, Channel Manager, Booking Engine, Events/C&B, and Payments. This reduces vendor complexity and supports faster rollouts for hotels that want a consolidated technology backbone. At the same time, Guestline maintains an open API framework and a strong integration marketplace, giving properties flexibility to incorporate best-in-class tools as they scale. This hybrid of “wide native coverage + genuine openness” is difficult to find at the mid-market PMS level.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Its value is maximized when hotels adopt multiple modules (PMS + distribution + payments) and streamline their tech stack around it. Before onboarding, conduct a structured evaluation of which internal workflows could be centralized within Guestline and which external systems you want to retain via API—this will help you build a clean, future-proof architecture instead of a patchwork of legacy tools.

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Mark Evans Business Development Manager @ GuestRevu
Are you a consultant or vendor that recommends Guestline? Leave a recommendation

More About Guestline

Rezlynx is a cloud-based Property Management System (PMS) developed by Guestline, a leading provider of hospitality software solutions. It offers comprehensive functionality for hoteliers to efficiently manage their front desk, front office operations, and overall property management.

With Rezlynx PMS, hoteliers can streamline their check-in processes, manage pricing and rate plans, optimize occupancy, and even upsell services to enhance the guest experience. It integrates with Online Travel Agencies (OTAs) to facilitate seamless connectivity and distribution across multiple channels. The system also supports Global Distribution Systems (GDS) and ensures compliance with Payment Card Industry (PCI) standards for secure transactions.

As a cloud-hosted solution, Rezlynx provides real-time access to data and offers robust customer support. Its user-friendly interface and intuitive design contribute to its ease of use, allowing hotel staff to navigate the system effortlessly. The PMS includes features such as revenue management, guest journey tracking, frequently asked questions (FAQs), and SMS notifications to enhance communication with guests.

Rezlynx also offers an Application Programming Interface (API) to enable integration with other systems and applications. It facilitates invoicing, manages distribution channels, and caters to the specific needs of independent hotels. Channel management and rate management functionalities allow hoteliers to effectively manage their online presence and optimize revenue. Additionally, the system includes GuestPay, a secure payment solution, and forecasting tools to aid in revenue and demand management.

Rezlynx serves as a comprehensive management solution, incorporating Customer Relationship Management (CRM) capabilities and Electronic Point of Sale (EPOS) integration. It empowers hoteliers to deliver personalized guest experiences, efficiently handle operations, and maximize revenue potential.

Guestline Integrations

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Support

Unverified

Guestline has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

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2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

90%

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