Visual Matrix PMS

4.6 (146 REVIEWS)

HT Score

88 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Visual Matrix PMS

Name: Visual Matrix PMS
Rating: 4.6 (146 reviews)

4.6 (146 REVIEWS)

Ranked 4 (out of 82) in Hotel Management Software

Empowering Hospitality with a PMS Software to Run Your Entire Hotel.

92% recommended by 135 hotels

More than 50% of Visual Matrix PMS’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of Visual Matrix PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like how Visual Matrix streamlines daily operations, increasing efficiency across departments from front desk to housekeeping. Its scheduling tool is highly valued, easing staff management and planning. The integration with online booking channels maximizes revenue by minimizing overbooking. Criticisms include difficulties in tech support communication and limitations in certain billing functions. The software's user-friendly interface reduces training time, but some prefer improvements in system speed and feature availability.

Read their reviews

What Types of Hotels Visual Matrix PMS is Popular For

Size

1 | Small (10-24 room)

74 | Mid-Sized (25-74 room)

65 | Large (75-199 room)

6 | X-Large (200+ room)

Country

109 | United States

31 | Canada

1 | Mexico

1 | Philippines

1 | United Kingdom

1 | Indonesia

Type

124 | Branded Hotels

118 | Limited Service & Budget Hotels

64 | Bed & Breakfast & Inns

49 | Airport/Conference Hotels

44 | Extended Stay & Serviced Apartments

44 | Resorts

38 | Boutiques

33 | City Center Hotels

24 | Motels

17 | Luxury Hotels

11 | Hostels

4 | Casinos

2 | RV Parks & Campgrounds

2 | Vacation Rentals & Villas

Region

141 | North America

2 | Asia Pacific

1 | Europe

What is Visual Matrix PMS?

Founded in 2001 | Headquarters in Dallas, Texas | 46 employees

This description was generated by AI which analyzed the following sources to summarize a description of Visual Matrix PMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Visual Matrix PMS Reviews Analyzed: 58

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Visual Matrix PMS Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Visual Matrix PMS

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Visual Matrix PMS's Provided Description:

"Visual Matrix gives smart hoteliers a way to optimize the guest experience from reservation to return stay. Add to that 24/7 expert support and seamless integrations, Visual Matrix has become the indispensable, whole-hotel operating system understaffed teams reach for to get it all done faster and smarter. MOP by Visual Matrix | Automate your hotel’s commonly executed tasks with our housekeeping and maintenance app. It’s an easy way to save time and money by keeping your busy front desk, housekeeping, and maintenance staff constantly connected to the real-time information they need to work smarter, faster, and better without all the paperwork. MOP also features a panic button to help keep your staff safe."

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Visual Matrix PMS Alternatives

Not sure if Visual Matrix PMS is right for your hotel? Here are similar Hotel Management Software vendors that could be a good fit for your hotel:

Visual Matrix PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Multi-currency
Gift Vouchers
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Marketing & Ecommerce

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Group Booking Engine
Website Development
Booking Engine
Channel Manager
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

Administration & Configuration

4/5 features

Multi-lingual
Multi-currency
Centralized user & role management

Customer Management

4/5 features

Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest Feedback Management
Gift Vouchers
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

Front Office

4/5 features

Guest Feedback Management
Housekeeping module
Property Management System
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Guest Feedback Management
Gift Vouchers
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

Housekeeping

4/5 features

Housekeeping module
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Multi-currency
Gift Vouchers
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

Reservations Management

4/5 features

Rate Shopping Module
Property Management System
RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

Revenue Management

4/5 features

Rate Shopping Module
Revenue Management Module
Pricing Intelligence
Channel Manager
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

Point of Sale

Available Add-ons & Modules

Visual Matrix PMS Reviews Summary

4.6

Excellent

146 reviews

Ease of Use

4.5/5

Customer Support

4.3/5

ROI

4.3/5

Implementation

4.3/5

Recommended for

146

Hotel Management Software Ranked #4 out of 82

Visual Matrix PMS Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Visual Matrix PMS Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers
Canary Technologies 96% recommended by 2556 hotels	Contactless Check-in +2 more
Actabl 92% recommended by 1738 hotels	Scheduling & Workforce Management
Lighthouse 95% recommended by 1443 hotels	Rate Shopping
This integration hasn’t been verified by Visual Matrix PMS yet. M3 89% recommended by 608 hotels	Hotel Accounting Software
Cendyn 90% recommended by 350 hotels	Hotel Reservations Software
This integration hasn’t been verified by Visual Matrix PMS yet. Inn-Flow 97% recommended by 305 hotels	Hotel Accounting Software
Sojern 95% recommended by 188 hotels	Guest Messaging Software
This integration hasn’t been verified by Visual Matrix PMS yet. Blastness 98% recommended by 149 hotels
Hospitality Solutions 86% recommended by 136 hotels	Hotel Reservations Software +2 more

Browse all integrations (23)

Support

Unverified

Visual Matrix PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates

2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

92%

Preferred Time

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Preferred Date

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