RoomKey PMS

4.7 (52 REVIEWS)

HT Score

54 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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RoomKey PMS

Name: RoomKey PMS
Rating: 4.7 (52 reviews)

4.7 (52 REVIEWS)

Ranked 34 (out of 340) in Property Management Systems

Local Experts, the Best Support

94% recommended by 48 hotels

More than 50% of RoomKey PMS’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of RoomKey PMS’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like RoomKey PMS for its ease of use, comprehensive training, and exceptional customer support, especially noting Adam's assistance. Key highlights include seamless integrations with other hotel systems, the robust reporting features, and the effective revenue management tools. Additionally, mobile check-in enhances guest experience. Critical notes include the need for improved visual design, user interface modernization, and more streamlined tasks to avoid complexity. Overall, it aids in increasing revenue through better operational efficiency and guest satisfaction.

Read their reviews

What Types of Hotels RoomKey PMS is Popular For

Size

1 | X-Small (1-9 room)

5 | Small (10-24 room)

18 | Mid-Sized (25-74 room)

19 | Large (75-199 room)

5 | X-Large (200+ room)

Country

36 | United States

15 | Canada

Type

28 | Boutique Hotels

27 | Bed & Breakfast & Inns

16 | Resorts

13 | Limited Service & Budget Hotels

12 | Airport/Conference Hotels

11 | Branded Hotels

10 | City Center Hotels

8 | Luxury Hotels

7 | Extended Stay & Serviced Apartments

4 | Motels

2 | Hostels

1 | RV Parks & Campgrounds

1 | Vacation Rentals & Villas

Region

51 | North America

What is RoomKey PMS?

Founded in 1978 | Headquarters in Vancouver, BC | 28 employees

This description was generated by AI which analyzed the following sources to summarize a description of RoomKey PMS products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

RoomKey PMS Reviews Analyzed: 52

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

RoomKey PMS Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by RoomKey PMS

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

RoomKey PMS's Provided Description:

"Founded in 2000, RoomKeyPMS provides a property management system (PMS) that gives independent hotels an advantage by making it easier and more affordable to provide the best guest experiences, increase revenue and reduce costs. With over 70,000 managed rooms across the US and Canada, RoomKeyPMS has proven themselves as a trusted hotel industry partner for almost 20 years. In addition to delivering a reliable, well-connected PMS, RoomKeyPMS pride themselves on superior customer service—their locally-based support team is made up of former hoteliers with a 92% satisfaction rating. For more information, please see our website at www.roomkeypms.com."

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RoomKey PMS doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

RoomKey PMS Reviews Summary

4.7

Excellent

52 reviews

Ease of Use

4.5/5

Customer Support

4.9/5

ROI

4.7/5

Implementation

4.5/5

Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is RoomKey PMS a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 74

Small

89% (593)

Cloudbeds

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

#1 of 43

Mid-sized

92% (396)

Mews

What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.**Key Findings:**<ul><li>**User-Friendly Interface:** Medium hotels value Mews's clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system's capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul>**Pros for Medium Hotels:**1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.**Cons for Medium Hotels:**1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.

Small

89% (593)

#1 of 74

Cloudbeds

Mid-sized

92% (396)

#1 of 43

Mews

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#1 of 32

Extended Stay & Serviced Apartments

92% (130)

Mews

#1 of 44

Limited Service & Budget Hotels

90% (344)

Cloudbeds

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Extended Stay & Serviced Apartments

92% (130)

#1 of 32

Mews

Limited Service & Budget Hotels

90% (344)

#1 of 44

Cloudbeds

Rank

Region

Popular alternatives

#2 of 32

North America

86% (435)

Cloudbeds

North America

86% (435)

#2 of 32

Cloudbeds

Rank

Country

Popular alternatives

#1 of 14

Canada

90% (79)

WebRezPro

#2 of 28

United States Of America

84% (287)

Cloudbeds

US hotels report that Cloudbeds' Property Management System offers a user-friendly and comprehensive solution, appreciated for its ease of use, robust integration with various channels, and streamlined operations. However, many hotels express concerns over recurring technical glitches, inadequate customer support, and a lack of essential reporting features, which are crucial for efficient operations and financial decision-making. Therefore, while Cloudbeds meets many feature requirements for hoteliers, addressing these issues would be vital to fully align with the operational needs and service expectations of US hotels.

Canada

90% (79)

#1 of 14

WebRezPro

United States Of America

84% (287)

#2 of 28

Cloudbeds

Full 2025 Property Management Systems Survey Findings

RoomKey PMS - Q4 '25 Property Management Systems Survey Insights

By hotel size

RoomKey PMS is ranked #34 of 74 for Small in Property Management Systems 15 reviews, 96% recommend Popular alternatives: Cloudbeds, Mews, HOTELTIME and 70 others

RoomKey PMS is ranked #21 of 43 for Mid-sized in Property Management Systems 27 reviews, 94% recommend Popular alternatives: Mews, Oracle Hospitality, HOTELTIME and 39 others

What Medium hotels report is that RoomKey PMS is strongly valued for its exceptional support and user-friendly interface, making it suitable for properties that require reliable guidance and ease of use amidst resource constraints and operational complexities. However, while the product offers a solid foundation of essential features, certain advanced functionalities and customization options are desired for more intricate operations, highlighting a lack in flexibility for Medium hotels that might seek more robust or modernized solutions.Key Findings:<ul><li>Medium hotels highly appreciate RoomKey's responsive and knowledgeable customer support, which helps bridge gaps in technical expertise and resource limitations.</li><li>The system's user-friendly and intuitive interface supports streamlined training and onboarding, which is crucial for medium-sized operations with limited resources to dedicate to extensive training.</li><li>Although basic functionalities are generally well-received, there are concerns regarding cumbersome workflows and a need for enhanced customization and automation features, which could help Medium hotels manage more complex operational requirements effectively.</li></ul>Pros:<ul><li>The RoomKey PMS support team, particularly figures like Adam, are frequently recognized for their exceptional customer service and quick resolution of issues, which is vital for medium-sized operations with limited technical resources.</li><li>The platform is praised for being user-friendly and easy to navigate, suitable for Medium hotel staff who may not have extensive technical expertise.</li><li>Integration capabilities with other systems, such as email marketing platforms, are appreciated by Medium hotels looking to enhance guest engagement and operational efficiencies.</li></ul>Cons:<ul><li>The system is critiqued for occasionally slow performance and lagging, which can hinder operational efficiency in a busy Medium hotel environment.</li><li>Several steps required to complete routine tasks have been noted as unnecessarily lengthy, suggesting the need for a more streamlined workflow to improve time management for hotel staff.</li><li>A desire for more intuitive and integrated mobile and housekeeping functionalities indicates some gaps in catering to the modern needs of Medium hotel operations.</li></ul>

By hotel type

RoomKey PMS is ranked #32 of 40 for Luxury Hotels in Property Management Systems 8 reviews, 91% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 36 others

RoomKey PMS is ranked #24 of 32 for Extended Stay & Serviced Apartments in Property Management Systems 7 reviews, 91% recommend Popular alternatives: Mews, Cloudbeds, HOTELTIME and 28 others

RoomKey PMS is ranked #32 of 44 for Limited Service & Budget Hotels in Property Management Systems 13 reviews, 92% recommend Popular alternatives: Cloudbeds, Mews, Oracle Hospitality and 40 others

By region

RoomKey PMS is ranked #13 of 32 for North America in Property Management Systems 51 reviews, 94% recommend Popular alternatives: Cloudbeds, Stayntouch, WebRezPro and 28 others

By country

RoomKey PMS is ranked #6 of 14 for Canada in Property Management Systems 15 reviews, 93% recommend Popular alternatives: WebRezPro, Cloudbeds, Mews and 10 others

RoomKey PMS is ranked #14 of 28 for United States Of America in Property Management Systems 36 reviews, 94% recommend Popular alternatives: Cloudbeds, Stayntouch, WebRezPro and 24 others

Compare RoomKey PMS to Top Alternatives

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Oracle Hospitality

Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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WebRezPro

Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

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Stayntouch

Property Management Systems

4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top RoomKey PMS alternatives

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RoomKey PMS Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers
Canary Technologies 96% recommended by 2557 hotels	Contactless Check-in +3 more
Actabl 92% recommended by 1738 hotels	Hotel Maintenance Software +4 more
Oracle Hospitality 92% recommended by 615 hotels	Hotel Restaurant POS Systems
M3 89% recommended by 608 hotels	Hotel Accounting Software
IDeaS 93% recommended by 592 hotels	Revenue Management Systems
RateGain 94% recommended by 577 hotels	Channel Managers
The Hotels Network 95% recommended by 381 hotels	Direct Booking Tools
Cendyn 90% recommended by 350 hotels	Business Intelligence +3 more
This integration hasn’t been verified by RoomKey PMS yet. Inn-Flow 97% recommended by 305 hotels

Browse all integrations (49)

Support

Unverified

RoomKey PMS has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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