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Channel Connect
4.4 (57 REVIEWS)
HT Score
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Blanka, Amanda, Audrey + 4 more experts recommend Hospitality Solutions
Read RecommendationsChannel Connect
Ranked 12 (out of 149) in Channel Managers
Advanced distribution made simple
86% recommended by 139 hotels
IHG, JA Resorts & Hotels, Alila Resorts & 136 others
Bell - AI powered product analyst
I analyzed all of Hospitality Solutions’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Sabre/Synxis for its superior technology that enhances direct channel conversion and distribution reach, contributing to increased revenue. Its integration with multiple partners and stable system with minimal service interruptions are highly valued. However, some criticize the slow innovation on core platforms, cumbersome customer support, and tedious manual tasks. The platform excels in providing up-to-date booking engine enhancements and effective connectivity solutions.
IHG, JA Resorts & Hotels, Alila Resorts & 136 others
Read their reviewsWhat Types of Hotels Hospitality Solutions is Popular For
Size
5 | X-Small (1-9 room)
8 | Small (10-24 room)
19 | Mid-Sized (25-74 room)
55 | Large (75-199 room)
58 | X-Large (200+ room)
Country
83 | United States
8 | Mexico
5 | United Arab Emirates
5 | Canada
4 | Thailand
3 | China
3 | Spain
3 | Singapore
2 | France
2 | Italy
2 | Japan
2 | Vietnam
2 | Egypt
2 | India
2 | Costa Rica
2 | Germany
1 | Qatar
1 | Taiwan
1 | Netherlands
1 | Norway
1 | Hungary
1 | Turkey
1 | Virgin Islands, British
1 | South Africa
1 | Brazil
1 | Maldives
1 | Finland
1 | Greece
1 | United Kingdom
Type
91 | Luxury Hotels
73 | Boutiques
58 | Branded Hotels
58 | Resorts
46 | City Center Hotels
42 | Airport/Conference Hotels
35 | Bed & Breakfast & Inns
27 | Limited Service & Budget Hotels
16 | Extended Stay & Serviced Apartments
9 | Hostels
4 | Vacation Rentals & Villas
2 | Casinos
2 | Motels
1 | RV Parks & Campgrounds
Region
96 | North America
18 | Asia Pacific
15 | Europe
9 | Middle East
3 | South America
1 | Central America
1 | Africa
Category
85 | Booking Engine
57 | Channel Managers
56 | Hotel Reservations Software
40 | Staff Collaboration Tools
7 | Property Management Systems
3 | Digital Marketing Agencies
2 | Upselling Software
Didn’t find what you were looking for?
What is Hospitality Solutions?
Founded in 1960 | Headquarters in Southlake (United States) | 7910 employees
Channel Connect (Sabre Synxis) is a robust channel management system that empowers hoteliers to effectively distribute and manage their availability, rates, and inventory across over 600 global and regional online travel agency (OTA) channels from a single, centralized platform. This seamless integration ensures that reservations made through OTAs are accurately and efficiently relayed back to the central reservation system (CRS), minimizing manual data entry and reducing errors.
Hoteliers benefit from the platform's capability to manage promotions and adjust distribution strategies based on up-to-date booking engine enhancements and rich data analytics. This not only maximizes revenue by optimizing distribution reach but also saves time by automating many of the traditionally manual tasks. The system's stable infrastructure, known for minimal service interruptions, enhances reliability, making it a trusted tool within the hospitality industry.
Channel Connect fits seamlessly into existing business operations by providing comprehensive connectivity solutions that support efficient multi-channel distribution management. Through its effective and stable connectivity, hoteliers can engage a broader audience and maintain consistent, up-to-date pricing and inventory information across all channels, thereby enhancing direct channel conversion and overall revenue performance.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Hospitality Solutions products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Hospitality Solutions Reviews Analyzed: 48
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Hospitality Solutions Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Hospitality Solutions
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Hospitality Solutions's Provided Description:
"Channel Connect allows hoteliers to manage promotions and distribute availability, rates, and inventory to 600+ global and regional OTA channels from one single point of distribution. Reservations from OTA are delivered seamlessly back to the CRS. Hoteliers can rely on rich data and reporting to inform their distribution strategy."
FAQs
Capabilities
Hospitality Solutions doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
0/1 features
Hospitality Solutions Reviews Summary
Ease of Use
4.4/5
Customer Support
4.1/5
ROI
4.1/5
Implementation
4.2/5
Recommended by
Achievements
This vendor's trending score is rising, Channel Connect is the #24 most trending product in the Channel Managers category (out of 149) and the #797 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreHospitality Solutions’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Hospitality Solutions Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Hospitality Solutions Case Studies
Hospitality Solutions doesn’t have any case studies available
References
"Sabre has helped us roll out a very ambitious Digital Marketing Strategy which has grown revenue from our website by close to 90% over a two year period. With their help we have not only increased website bookings, impacting our top line, but we have also grown the Cresta Hotels brand online."
Ngoni Katsamba
Group Digital and Brand Executive @
"After the success of Nuvola as a piloted program at our Wyndham Grand Clearwater Resort property, we were inspired to launch Nuvola at Wyndham Grand Orlando Resort Bonnet Creek. While our older program before Nuvola was satisfactory for day-to-day operations, Nuvola provides an all-encompassing suite of staff facing solutions that marries the back of the house to the front of the house, while simultaneously providing guests with easy-to-use communication features like Guest Chat texting. Overall, one of the main reasons we decided to partner with Nuvola was because their system is a single-destination program that has many additional features, which is more efficient for our complex, fast-paced operation."
Miggy Urena
Director of Rooms @
Wyndham Grand Orlando Resort Bonnet Creek
"SynXis Booking Engine offers us the design flexibility and conversion performance to drive growth in direct bookings across our properties globally. The team at Sabre has been collaborative and responsive to our needs. Their commitment to innovation is commendable and I highly recommend this product."
Joshua Haddadi
Senior Digital Solutions Manager @
OUTRIGGER Reef Waikiki Beach Resort
"During the height of the Covid-19 pandemic Springboard Hospitality took this opportunity to activate the chain level content management functionality within the SynXis CRS. This functionality has demonstrated benefits in improving forecast accuracy, streamlined reporting, PMS and RMS integration and scalable growth in our collection of hotels."
Brandon Standerfer
Corporate Director of Distribution @
Featured Customers
Hospitality Solutions doesn’t have any featured customers available
More Products by Hospitality Solutions
Hotelier Rating
Looking for specific info?
8
Enhancement
E Distribution Executive from 500+ room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
2 months ago
The ease of use and reaching out to the agents.
The option to prioritize the cases.
copying users to cases.
United Arab Emirates
United Arab Emirates
E Distribution Executive
X-Large Hotel
10
Reliable and User Friendly Channel Manager for optimize distribution in COMO Hotels
Revenue and Distribution Analysis from 100 to 199 room Boutique in Singapore (Singapore)
Verified
4 months ago
SynXis is one of the best channel managers I’ve worked with, offering strong and reliable connections with almost all OTA partners through Channel Connect, as well as smooth integrations with GDS partners. The platform optimizes distribution seamlessly with its user-friendly interface and clear process flows, making it easy to manage even t...
Singapore
Singapore
Revenue and Distribution Analysis
Large Hotel
10
Comprehensive Hospitality Platform with Room for Better Integration
Assistant Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Vancouver (Canada)
Verified
7 months ago
Sabre SynXis offers a robust channel manager that ensures excellent rate parity and broad distribution reach. The system is especially strong in global connectivity and offers real-time inventory updates, reducing the risk of overbooking. The PMS interface is intuitive and supports essential operational workflows, while the staff collaborat...
Canada
Canada
Assistant Revenue Manager
X-Large Hotel
10
Good
Manager- Distribution from 200 to 499 room Bed & Breakfast & Inn in Dubai (United Arab Emirates)
Verified
8 months ago
Provided Quick Support for crucial task and you delivered it effectively. Thank you for your dedication and hard work.
United Arab Emirates
United Arab Emirates
Manager- Distribution
X-Large Hotel
10
Fast & efficient system
Director of Revenue & Distribution from 50-74 room City Center Hotel in Roma (Italy)
Verified
10 months ago
User friendly booking engine. Ease of connectivity of any distribution channels. Multiple reports available. Excellent customer service- helpful, friendly and very understandable. Well chosen Account managers that just go over and beyond to assist with anything.
Italy
Italy
Director of Revenue & Distribution
Mid-Sized Hotel
2
The product needs to be improved and technical support should be better.
General Manager from 100 to 199 room Airport/Conference Hotel in Palma (Costa Rica)
Verified
12 months ago
There are some big wholesalers that only offer connections options through Sabre, so it doesn't matter if you like the product; you have to use it anyways.
Costa Rica
Costa Rica
General Manager
Large Hotel
8
Sabre Services: Delivering Exceptional Solutions and Unmatched Customer Support
Sr. E-commerce Manager from 100 to 199 room Bed & Breakfast & Inn in El Gouna (Egypt)
Verified
12 months ago
As a user of Sabre's services, I have found their technology to be efficient, reliable, and user-friendly. One of the things that I appreciate the most about Sabre is their vast range of solutions that cater to various needs of the travel and hospitality industry. They offer a comprehensive suite of products, including reservation systems,...
Egypt
Egypt
Sr. E-commerce Manager
Large Hotel
10
Sabre retailing
Cluster Revenue Manager from 25-49 room Branded Hotel in Hong Kong (China)
Verified
13 months ago
More functional & package can be sell. Can sold goods.Like the dynamic rate set up in difference date. It is better than previous package function.
China
China
Cluster Revenue Manager
Mid-Sized Hotel
9
OTA Channel Connect
Distribution Manager from 200 to 499 room Branded Hotel in Tam Tien (Vietnam)
Verified
14 months ago
Very smooth process, especially thanks to the prompt response and collaboration with the Sabre OTA team, which assisted me with any questions I had.
Vietnam
Vietnam
Distribution Manager
X-Large Hotel
8
Synxis CRS 2024 review
Distribution Manager from 100 to 199 room Casino in Wheatland (United States)
Verified
15 months ago
One of the primary advantages of using Synxis lies in its reliability and its extensive portfolio of connected partners. This connectivity not only broadens market exposure but also supports hotels in targeting the right audience effectively. Additionally, Synxis provides the flexibility to manage operations at both the chain and individual...
United States
United States
Distribution Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Showing all answers to: "What does this product or service do well?"
Knowledgeable support team. Ease of CRS set up and navigation. Ability to connect with various external partners. I like the fact that there are new partnerships and system enhancements, it is preferred to work with a partner under one umbrella.
Question:
What differentiates this product or service from the competition?
Answer:
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Showing all answers to: "What differentiates this product or service from the competition?"
Speed to market (yet recently there are delays, not sure if staffing is an issue). Ease of use. In general Sabre/Synxis is a solid partner, the support team, market managers are always very attentive.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable. I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Ease of set up, use and general functionality. One-stop shop with several products and services under one umbrella, hence when there is a need to call out for support, the support team, in general is very knowledgeable.
I am however concerned with the future CRS business model and minimum revenue for contracting with Sabre. Many independent / smaller properties will have a hard time reaching a specific revenue target and with that will not be considered for Sabre/CRS.
Recommended by
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Blanka Dewapura
Co-Owner/VP
@
Oceanid Hospitality Group
Are you a consultant or vendor that recommends Hospitality Solutions?
Leave a recommendation
News
Hospitality Solutions
1 year ago
Sabre Hospitality Unveils SynXis Insights: A Game-Changing Data and Analytics Tool for Hoteliers
Hospitality Solutions
1 year ago
Sabre Unveils the Next Evolution of Hospitality Retailing: SynXis Retailing
Hospitality Solutions
1 year ago
Sabre Hospitality Renews Wyndham Following Accelerated Migration
Hospitality Solutions
1 year ago
HotelREZ and Sabre Renew Decade-Long Technology Partnership
Hospitality Solutions
2 years ago
Cinnamon Hotels & Resorts Selects Sabre’s SynXis Platform as it Eyes International Growth
Hospitality Solutions
2 years ago
Habitas Group Implements Sabre's Hospitality Technology
Hospitality Solutions
2 years ago
Hyatt Selects Sabre to Enhance Central Reservation System Capabilities
Hospitality Solutions
2 years ago
Sabre Acquires e-Commerce Provider Techsembly to Expand and Accelerate its Hospitality Retailing Solutions
Hospitality Solutions
4 years ago
Louvre Hotels Group Chooses Sabre’s Hospitality Solutions to Boost its Strategic Distribution Transformation and Support its Development
Hospitality Solutions
5 years ago
Sabre and Google Develop Industry-First AI Technology for Travel
Hospitality Solutions Integrations
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Support
Unverified
Hospitality Solutions has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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Ease of Use
0.0/5
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ROI
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