Misterbooking (PMS)

4.6 (30 REVIEWS)

HT Score

38 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Misterbooking (PMS)

Name: Misterbooking (PMS)
Rating: 4.6 (30 reviews)

4.6 (30 REVIEWS)

Ranked 41 (out of 340) in Property Management Systems

Property Management System to simplify your management, centralize your reservations and boost your online distribution

93% recommended by 29 hotels

MISTER BOOKING has 0 reviews from United States so we’re unable to verify that they operate in your local market.

Bell avatar Bell - AI powered product analyst

I analyzed all of MISTER BOOKING’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Misterbooking for its advanced pricing module, seamless integration with multiple booking channels, and customizable features that cater to specific needs, greatly enhancing operational efficiency. Users also appreciate the strong support team, though there are calls for improved ergonomics and aesthetic design updates on some pages. Specific improvements in the booking engine, report generation, and invoice flexibility could further enhance the user experience.

Read their reviews

What Types of Hotels MISTER BOOKING is Popular For

Size

8 | X-Small (1-9 room)

11 | Small (10-24 room)

8 | Mid-Sized (25-74 room)

2 | Large (75-199 room)

Country

25 | France

1 | Hungary

1 | Italy

1 | Morocco

1 | Thailand

1 | Australia

Type

13 | City Center Hotels

11 | Bed & Breakfast & Inns

11 | Boutique Hotels

8 | Luxury Hotels

7 | Hostels

4 | Branded Hotels

4 | Resorts

4 | Vacation Rentals & Villas

3 | Airport/Conference Hotels

2 | Limited Service & Budget Hotels

1 | Casinos

1 | RV Parks & Campgrounds

Region

27 | Europe

1 | Asia Pacific

1 | Oceania

1 | Africa

What is MISTER BOOKING?

Founded in 2003 | Headquarters in Bouc-Bel-Air (France) | 20 employees

This description was generated by AI which analyzed the following sources to summarize a description of MISTER BOOKING products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

MISTER BOOKING Reviews Analyzed: 30

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

MISTER BOOKING Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by MISTER BOOKING

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

MISTER BOOKING's Provided Description:

"Experience hotel management in a new way! Misterbooking is a flexible and scalable hotel management software for independent hotels, hotel chains, groups of hotels and residences with 98% satisfied customers in 2023! The Misterbooking PMS is fully integrated within its own Channel Manager to connect your hotel to the leading online channel distributors (OTA & GDS), responsive Booking Engine to drive direct booking from your hotel website and Guest Experience to improve your guest satisfaction. The solution offers an unique interface to run hotel operations efficiently and cost-effectively. Pre-check-in online and payment automation are included too. Discover a high-performance hotel management solution with a very competitive price!"

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MISTER BOOKING doesn’t have any benefits or use cases available

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

MISTER BOOKING Reviews Summary

4.6

Excellent

30 reviews

Ease of Use

4.7/5

Customer Support

4.8/5

ROI

4.6/5

Implementation

4.7/5

Hotel Management Software Ranked #27 out of 82

Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is MISTER BOOKING a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 74

Small

89% (593)

Cloudbeds

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

Small

89% (593)

#1 of 74

Cloudbeds

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#2 of 46

Bed & Breakfast & Inns

90% (526)

Cloudbeds

#1 of 49

Boutique Hotels

92% (482)

Mews

What Boutique hotels report is that Mews’s Property Management System stands out with its intuitive interface and robust automation capabilities, which are crucial for streamlining their operations amidst resource constraints and operational complexities. These businesses highlight the system’s ease of integration and adaptability, facilitating efficient workflows while enabling staff to focus on enhancing guest experiences. However, some note areas for improvement, such as the need for more flexible reporting and customization capabilities to align with the unique operational needs and feature priorities of boutique establishments.**Key Findings:**<ul><li>Boutique hotels appreciate the user-friendly and intuitive interface of Mews, which simplifies training and onboarding processes for new staff, essential for operations with small teams.</li><li>The strong integration capability of Mews allows boutique hotels to seamlessly connect with third-party tools, supporting bespoke workflows aligned with their distinct service offerings.</li><li>Automation features are extensively praised for minimizing manual tasks, thereby allowing staff to devote more attention to guest interactions—a significant priority for boutique hotels focusing on personalized guest experiences.</li></ul>**Pros:**1. **Intuitive Interface:** The ease of use and smooth navigation significantly reduce training time for the small, versatile teams typical in boutique settings.2. **Robust Automation:** Automated processes decrease the burden of administrative tasks, thus allowing staff to focus on delivering bespoke guest services.3. **Strong Integrations:** The system’s ability to integrate with various tools helps boutique hotels maintain bespoke services while operating efficiently.**Cons:**1. **Limited Reporting Flexibility:** Boutiques require more customizable reporting options to meet their unique operational needs and strategic insight requirements.2. **Group and Event Management:** Improvements in handling group bookings and event management functions are necessary to cater to specific requirements of boutique operations, which often host small-scale but diverse events.3. **Customer Support Pace:** While feedback is valued, quicker response times in addressing specific boutique needs and customization requests could enhance user satisfaction.

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Bed & Breakfast & Inns

90% (526)

#2 of 46

Cloudbeds

Boutique Hotels

92% (482)

#1 of 49

Mews

Rank

Region

Popular alternatives

#1 of 34

Europe

92% (659)

Mews

Europe

92% (659)

#1 of 34

Mews

Rank

Country

Popular alternatives

#1 of 8

France

95% (103)

Mews

France

95% (103)

#1 of 8

Mews

Full 2025 Property Management Systems Survey Findings

MISTER BOOKING - Q4 '25 Property Management Systems Survey Insights

By hotel size

MISTER BOOKING is ranked #23 of 74 for Small in Property Management Systems 8 reviews, 92% recommend Popular alternatives: Cloudbeds, Mews, HOTELTIME and 70 others

By hotel type

MISTER BOOKING is ranked #35 of 40 for Luxury Hotels in Property Management Systems 7 reviews, 94% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 36 others

MISTER BOOKING is ranked #38 of 46 for Bed & Breakfast & Inns in Property Management Systems 10 reviews, 95% recommend Popular alternatives: Cloudbeds, Mews, Oracle Hospitality and 42 others

MISTER BOOKING is ranked #40 of 49 for Boutique Hotels in Property Management Systems 10 reviews, 92% recommend Popular alternatives: Mews, Cloudbeds, Oracle Hospitality and 45 others

By region

MISTER BOOKING is ranked #19 of 34 for Europe in Property Management Systems 25 reviews, 94% recommend Popular alternatives: Mews, HOTELTIME, Clock and 30 others

By country

MISTER BOOKING is ranked #4 of 8 for France in Property Management Systems 23 reviews, 94% recommend Popular alternatives: Mews, eviivo, Clock and 4 others

Compare MISTER BOOKING to Top Alternatives

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Oracle Hospitality

Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

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WebRezPro

Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

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Stayntouch

Property Management Systems

4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top MISTER BOOKING alternatives

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MISTER BOOKING Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers
RoomPriceGenie 96% recommended by 667 hotels	Revenue Management Systems
Duve 95% recommended by 596 hotels	Upselling Software +3 more
RateGain 94% recommended by 577 hotels	Hotel Chatbots
This integration hasn’t been verified by MISTER BOOKING yet. Bookboost AB 96% recommended by 99 hotels	Guest Messaging Software +3 more
Duetto 94% recommended by 569 hotels	Revenue Management Systems
Oaky by Plusgrade 96% recommended by 422 hotels	Upselling Software
D-Edge 91% recommended by 269 hotels	Booking Engine
Vingcard 95% recommended by 143 hotels	Hotel Keyless Entry Systems
Customer Alliance 92% recommended by 138 hotels	Reputation Management

Browse all integrations (24)

Support

Unverified

MISTER BOOKING has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Slow

Recommended

93%

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