SkyTouch Technology

4.4 (123 REVIEWS)

HT Score

83 out of 100

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SkyTouch Technology

Name: SkyTouch Technology
Rating: 4.4 (123 reviews)

4.4 (123 REVIEWS)

Ranked 15 (out of 340) in Property Management Systems

SkyTouch simplifies hotel systems using a cloud-based hotel operations platform. Offering continuous innovations and integrations with our software, the Sky's the Limit.

89% recommended by 113 hotels

More than 50% of SkyTouch Technology’s reviews come from United States.

Bell avatar Bell - AI powered product analyst

I analyzed all of SkyTouch Technology’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SkyTouch for its user-friendly interface, cloud-based accessibility, and detailed reporting capabilities. It effectively reduces training times for new employees and streamlines reservation management. However, several reviews highlight concerns with software bugs and glitches, frequent updates during inconvenient times, and limited customizability. SkyTouch could enhance customer service by fixing long-standing issues and adding requested features, offering potential for revenue growth and cost management.

Read their reviews

What Types of Hotels SkyTouch Technology is Popular For

Size

1 | X-Small (1-9 room)

14 | Small (10-24 room)

59 | Mid-Sized (25-74 room)

40 | Large (75-199 room)

7 | X-Large (200+ room)

Country

106 | United States

14 | Canada

1 | India

Type

68 | Bed & Breakfast & Inns

47 | Boutique Hotels

47 | Limited Service & Budget Hotels

45 | Branded Hotels

40 | Airport/Conference Hotels

32 | Resorts

27 | Luxury Hotels

27 | Motels

26 | City Center Hotels

7 | Casinos

7 | Extended Stay & Serviced Apartments

3 | Hostels

2 | RV Parks & Campgrounds

Region

120 | North America

1 | Asia Pacific

SkyTouch Technology Reviews Summary

4.4

Very Good

123 reviews

Ease of Use

4.7/5

Customer Support

4.5/5

ROI

4.3/5

Implementation

4.4/5

Recommended for

123

Property Management Systems Ranked #15 out of 340

SkyTouch Technology Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Q4 '25 Property Management Systems Survey Insights

Last updated: Q4 2025

Is SkyTouch Technology a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 74

Small

89% (593)

Cloudbeds

**Summary:** What Small hotels report is that Cloudbeds’ Property Management Systems are highly intuitive and user-friendly, significantly aiding their operational efficiency and resource management. Many small hoteliers praise its comprehensive integration capabilities, which streamline workflows, reduce human errors, and enhance guest experiences. However, the need for more robust mobile functionality and improved reporting features suggests that Cloudbeds is a mostly strong fit but leaves some room for refinement to better accommodate the operational complexity and limited resources typical of small hotels.**Key Findings:**<ul><li>**Ease of Use:** Small hotels emphasize that Cloudbeds is easy to learn and intuitive, which is crucial given their limited staff and training capabilities. This ease reduces the training burden and increases operational efficiency.</li><li>**Integration and Automation:** The platform’s ability to seamlessly integrate with multiple OTAs and automate routine tasks is particularly beneficial for resource-constrained environments, allowing small properties to manage various functions without needing multiple software solutions.</li><li>**Customer Support:** Responsive and knowledgeable support is often highlighted, providing much-needed reassurance and problem-solving assistance, especially critical for smaller operations without dedicated IT staff.</li></ul>**Pros:**1. **Comprehensive All-in-One Solution:** Cloudbeds consolidates necessary tools such as reservation management, housekeeping, revenue management, and a channel manager, reducing the need for multiple systems and simplifying daily operations.2. **Enhanced Guest Experience:** Features such as automated communication and room assignment enhance the guest experience by improving check-in efficiency and personalization.3. **User-Friendly Interface:** For small properties with limited staff and time for extensive training, Cloudbeds’ intuitive design allows new users to adapt quickly, minimizing disruption.**Cons:**1. **Limited Mobile App Functionality:** Many small hotels express the need for improved mobile features to allow for better on-the-go management, which is crucial for smaller teams often handling operations away from a desk.2. **Reporting Customization:** Small properties note a lack of advanced customization in reporting, which is vital for them to tailor insights to their specific business needs and strategies.3. **Pricing Structure Concerns:** Some reviews mention the cost of additional features, which can be prohibitively expensive for small hotels already operating under tight budgets.

#1 of 43

Mid-sized

92% (396)

Mews

What Medium hotels report is that Mews’s Property Management System (PMS) excels in offering a modern, intuitive interface and strong integration capabilities that cater to their operational complexity and resource constraints. Medium-sized properties appreciate Mews for its robust automation features, which significantly streamline workflows and enhance the guest experience without requiring extensive staff resources. However, there are noted areas for improvement, such as more intuitive reporting options and enhanced group management features, which are crucial for properties striving to optimize operations and maintain efficiency.**Key Findings:**<ul><li>**User-Friendly Interface:** Medium hotels value Mews's clear and modern dashboard, which minimizes training time and operational errors, aligning well with their need for efficiency and ease of use amid limited staffing.</li><li>**Automation and Integration:** The system's capacity for automating processes such as check-ins, billing, and reservations, alongside strong integration options, enables Medium hotels to enhance their operational workflows and focus on delivering superior guest experiences without overextension of existing resources.</li><li>**Intuitive Onboarding:** Although the onboarding process is often praised as straightforward, the flexibility for customization and a transparent overview of the setup process are critical areas where Medium hotels see room for improvement.</li></ul>**Pros for Medium Hotels:**1. **Operational Efficiency:** Mews automates routine tasks, freeing staff to prioritize guest interactions, which is vital for properties where staff multitask across roles.2. **Scalability and Growth:** The PMS offers extensive integration options, supporting medium-sized hotels in scaling operations with potentially expanding service offerings or property acquisitions.3. **Adaptability:** Its cloud-based infrastructure and user feedback-driven updates ensure Mews evolves with the needs of its users, aligning with the dynamic requirements of Medium hotels.**Cons for Medium Hotels:**1. **Report Customization:** Medium-sized properties would benefit from more personalized reporting capabilities to better handle diverse data insights and operational decision-making.2. **Group Management Complexity:** The need for improved group booking processes reflects a gap for Medium hotels managing group reservations efficiently.3. **Initial Setup and Support:** Despite positive reviews, some users note that initial setup and ongoing support could be more proactive to swiftly tackle the learning curve and technical challenges specific to Medium-sized operations.

#1 of 20

Large

91% (253)

Oracle Hospitality

What Large hotels report is that Oracle Hospitality’s Opera Cloud PMS is particularly well-suited to handle their complex operational needs, but also comes with certain limitations that need attention. The product's significant strength lies in its ability to integrate seamlessly with third-party systems, automate key operations, and provide scalability, which are critical for large hotels managing multiple properties and high guest volumes. However, drawbacks such as internet dependency, occasional sluggishness during peak operations, and limited customization options in reporting and dashboards can hinder its potential to fully streamline and optimize complex processes specific to large hotels.<ul><li>**Seamless Integration and Automation**: Large hotels appreciate the cloud-native integration of Opera Cloud PMS with third-party systems, reducing manual workload and enhancing operational efficiency.</li><li>**Scalability and Accessibility**: The ability to manage multiple properties from a single interface allows hotel chains to centralize data and ensure consistency across locations, a crucial feature for large hotel operations.</li><li>**Customization and Reporting Gaps**: Despite its comprehensive capabilities, the need for more customizable reporting and shortcut enhancements to speed up navigation and data handling remains a concern for large-scale operations.</li></ul>**Pros**:1. **Multi-Property Management**: The system supports managing multiple hotels from one interface, aiding large hotel chains in maintaining cohesive operations.2. **Comprehensive Automation**: Automated functionalities in reservations, billing, and housekeeping streamline operations across expansive hotels.3. **Cloud-Based Flexibility**: Offers anytime, anywhere access, reducing the need for on-premise infrastructure and easing IT burdens.**Cons**:1. **Internet Dependency**: Essential operations can be severely impacted by poor internet connectivity, which is a risk for large hotels in less connected areas.2. **Complex Customization**: Limited ability to tailor the software to unique property-specific workflows and reporting needs can diminish operational efficiency.3. **Performance During Peak Times**: The system can sometimes slow down during high-traffic periods, affecting the speed of check-ins and other critical functions.

Small

89% (593)

#1 of 74

Cloudbeds

Mid-sized

92% (396)

#1 of 43

Mews

Large

91% (253)

#1 of 20

Oracle Hospitality

Rank

Hotel type

Popular alternatives

#1 of 40

Luxury Hotels

92% (477)

Oracle Hospitality

#1 of 32

Extended Stay & Serviced Apartments

92% (130)

Mews

#1 of 44

Limited Service & Budget Hotels

90% (344)

Cloudbeds

Luxury Hotels

92% (477)

#1 of 40

Oracle Hospitality

Extended Stay & Serviced Apartments

92% (130)

#1 of 32

Mews

Limited Service & Budget Hotels

90% (344)

#1 of 44

Cloudbeds

Rank

Region

Popular alternatives

#2 of 32

North America

86% (435)

Cloudbeds

North America

86% (435)

#2 of 32

Cloudbeds

Rank

Country

Popular alternatives

#1 of 14

Canada

90% (79)

WebRezPro

#2 of 28

United States Of America

84% (287)

Cloudbeds

US hotels report that Cloudbeds' Property Management System offers a user-friendly and comprehensive solution, appreciated for its ease of use, robust integration with various channels, and streamlined operations. However, many hotels express concerns over recurring technical glitches, inadequate customer support, and a lack of essential reporting features, which are crucial for efficient operations and financial decision-making. Therefore, while Cloudbeds meets many feature requirements for hoteliers, addressing these issues would be vital to fully align with the operational needs and service expectations of US hotels.

Canada

90% (79)

#1 of 14

WebRezPro

United States Of America

84% (287)

#2 of 28

Cloudbeds

Full 2025 Property Management Systems Survey Findings

SkyTouch Technology - Q4 '25 Property Management Systems Survey Insights

By hotel size

SkyTouch Technology is ranked #19 of 74 for Small in Property Management Systems 41 reviews, 90% recommend Popular alternatives: Cloudbeds, Mews, HOTELTIME and 70 others

SkyTouch Technology is ranked #10 of 43 for Mid-sized in Property Management Systems 72 reviews, 84% recommend Popular alternatives: Mews, Oracle Hospitality, HOTELTIME and 39 others

What Medium hotels report is that SkyTouch Technology’s Property Management System is user-friendly and supportive but often lacks the customizable features and robust reporting required by properties with moderate operational complexity. The product's ease of use and responsive customer service are highlighted as strong points; however, many hotels express concerns about the lack of certain functionalities and detailed reports that are crucial for day-to-day efficiency and strategic decision-making. These factors make it a reasonable but not ideal fit for medium-sized hotels that need more comprehensive data analysis and flexibility.**Key Findings Specific to Medium Hotels:**<ul><li>**Ease of Use and Training**: Medium-sized hotels benefit from the intuitive interface and straightforward training modules, allowing quick onboarding of new staff members.</li><li>**Customer Support**: The consistent praise for the prompt and effective customer support ensures medium-sized properties, often operating with lean teams, can quickly resolve issues and maintain operational flow.</li><li>**Limited Reporting Capabilities**: The lack of comprehensive reporting features limits medium hotels in their ability to perform in-depth analyses, crucial for revenue management and strategic planning.</li></ul>**Pros:**1. **User-Friendly Interface**: The intuitive design makes it easy for staff to learn and operate, which is particularly beneficial for medium hotels with modest training resources.2. **Strong Customer Support**: Frequent commendations for responsive and knowledgeable technical support help properties run smoothly with minimal downtime.3. **Remote Access**: Allows management to oversee operations from various locations, which helps medium hotels with limited on-site management presence.**Cons:**1. **Customization Issues**: Medium hotels often require more customizable features to tailor the system to their specific operational needs, which SkyTouch lacks.2. **Reporting Limitations**: The lack of robust reporting tools is a significant drawback for medium hotels that need detailed data for decision-making and strategy development.3. **Update Timing**: System updates occasionally occur during peak operational hours, causing disruption, which is not ideal for busy medium-sized properties.

SkyTouch Technology is ranked #21 of 20 for Large in Property Management Systems 5 reviews, 90% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Mews and 16 others

What Large hotels report is that SkyTouch Technology’s Property Management System (PMS) offers a blend of intuitive usability and exceptional customer support, catering well to their complex operational needs and resource constraints. The system's straightforward interface and advanced reporting capabilities are highly praised for streamlining workflows and enhancing guest service delivery, although there are concerns about its handling of overlapping reservations and inventory management, which can be particularly challenging for hotels with extensive room counts.<ul><li>**Key Findings:**</li><li>Large hotels appreciate the user-friendly interface and robust reporting features, which facilitate efficient team training and day-to-day operations.</li><li>Exceptional customer support, available 24/7, is crucial for handling the complex issues that large hotels face, making the system a reliable partner during peak operation times.</li><li>The system's limitations in managing reservation overlaps and inventory issues can pose significant challenges to the operational complexities of large hotels, highlighting areas for improvement.</li></ul><ul><li>**Pros:**</li></ul>1. The system's intuitive design simplifies training and daily operations, crucial for large hotels managing numerous staff.2. Comprehensive and customizable reporting enhances decision-making and operational oversight, vital for large-scale operations.3. Reliable and round-the-clock customer support mitigates issues promptly, essential for maintaining operational efficiency and guest satisfaction in large hotels.<ul><li>**Cons:**</li></ul>1. Handling of reservation overlaps lacks sophistication needed for complex scheduling in large hotels.2. Inventory management issues, such as out-of-order room tracking, can disrupt large-scale operations and lead to errors.3. Lack of integration with third-party reservation systems requires repetitive data entry, slowing down service delivery for frequent guests.

By hotel type

SkyTouch Technology is ranked #22 of 40 for Luxury Hotels in Property Management Systems 27 reviews, 82% recommend Popular alternatives: Oracle Hospitality, HOTELTIME, Cloudbeds and 36 others

SkyTouch Technology is ranked #22 of 32 for Extended Stay & Serviced Apartments in Property Management Systems 7 reviews, 84% recommend Popular alternatives: Mews, Cloudbeds, HOTELTIME and 28 others

SkyTouch Technology is ranked #14 of 44 for Limited Service & Budget Hotels in Property Management Systems 47 reviews, 84% recommend Popular alternatives: Cloudbeds, Mews, Oracle Hospitality and 40 others

By region

SkyTouch Technology is ranked #7 of 32 for North America in Property Management Systems 120 reviews, 87% recommend Popular alternatives: Cloudbeds, Stayntouch, WebRezPro and 28 others

By country

SkyTouch Technology is ranked #7 of 14 for Canada in Property Management Systems 14 reviews, 81% recommend Popular alternatives: WebRezPro, Cloudbeds, Mews and 10 others

SkyTouch Technology is ranked #7 of 28 for United States Of America in Property Management Systems 106 reviews, 87% recommend Popular alternatives: Cloudbeds, Stayntouch, WebRezPro and 24 others

Compare SkyTouch Technology to Top Alternatives

Compare

Oracle Hospitality

Property Management Systems

4.6 (761 REVIEWS)

OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation

Compare

WebRezPro

Property Management Systems

4.6 (234 REVIEWS)

WebRezPro™ is a powerful, cloud-based property management system designed for properties of all types and sizes.

Compare

Stayntouch

Property Management Systems

4.6 (352 REVIEWS)

Mobile Checkin, Selfservice Kiosk, Advanced Multi Property Functionality and the most user friendly screens out there!

View top SkyTouch Technology alternatives

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More About SkyTouch Technology

SkyTouch Technology, based in Phoenix, Arizona, provides a widely used, cloud-based hotel property management system (PMS) known as SkyTouch Hotel OS. It's designed to optimize hotel operations and enhance the guest experience, offering a range of functionalities to support hoteliers in managing their properties effectively and efficiently.

The SkyTouch Hotel PMS provides real-time management of hotel operations, including check-in, rate management, occupancy monitoring, and group management. It's known for its ease of use, allowing team members to quickly learn the system and focus on providing excellent customer service.

SkyTouch Hotel OS also offers a channel management feature, which allows hoteliers to manage their distribution channels and optimize room sales. Its integration platform enables the PMS to connect with other hotel software and apps, offering enhanced functionality and the ability to tailor the system to meet specific needs.

One standout feature is the creation of guest profiles, which helps hoteliers better understand their guests and personalize their service to enhance the guest experience. Additionally, the system supports messaging, providing another avenue for guest communication and service.

SkyTouch Solutions provides a range of support options to assist hoteliers, including tech support and customer support, ensuring that any issues are promptly addressed. They also offer webinars for training and education about their products and services.

As for pricing, SkyTouch offers different plans depending on the size and needs of the hotel, ensuring that hoteliers only pay for the services they require.

Choice Hotels is one notable client of SkyTouch, highlighting the reliability and efficiency of their hotel operations platform. The system can be accessed via a mobile device, providing hoteliers with the flexibility to manage their operations on the go.

Overall, SkyTouch's Hotel OS is a comprehensive and user-friendly solution, providing the tools necessary for hoteliers to streamline their operations, improve guest experiences, and ultimately, grow their businesses.

SkyTouch Technology Integrations

Company	Functionality
SiteMinder 93% recommended by 2706 hotels	Channel Managers +2 more
Canary Technologies 96% recommended by 2557 hotels	Cyber Security & Fraud Prevention +4 more
Actabl 92% recommended by 1738 hotels	Business Intelligence
This integration hasn’t been verified by SkyTouch Technology yet. RoomPriceGenie 96% recommended by 667 hotels
Oracle Hospitality 92% recommended by 615 hotels	Hotel Restaurant POS Systems
M3 89% recommended by 608 hotels	Hotel Accounting Software
Cendyn 90% recommended by 350 hotels	Hotel CRM & Email Marketing
This integration hasn’t been verified by SkyTouch Technology yet. Inn-Flow 97% recommended by 305 hotels
Amadeus 85% recommended by 178 hotels	Hotel Reservations Software
Hospitality Solutions 86% recommended by 136 hotels	Hotel Reservations Software

Browse all integrations (28)

Support

Verified Support

SkyTouch Technology has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification Help Center Product Updates

2026

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

89%

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